Npcs

Diablo Immortal is full of vendors, but only one of them stands between you and the single largest source of power in the game. The Jeweler handles gems, and gems are what carry Resonance and Combat Rating, so almost every gearing decision you make eventually walks past this counter.

What makes the Jeweler worth a guide rather than a shrug is that his menu is not priced the way people assume. Two of his services are completely free and are the ones players avoid using, and the one at the far end quietly consumes a chain that starts several buckets away. So this is his menu in order of what it takes out of you, from nothing at all to a supply line.

Finding him first

The Jeweler is not available from the start. He arrives through the main story, at the Diamond in the Rough mission, where a jeweller called Vic needs walking safely back to his premises. Finish that and you have not only Vic but every Jeweler in the game at once.

There are two kinds. The Apprentice Jeweler is the one that matters and handles all the services below; the others are simply gem vendors. You will find the Apprentice Jeweler in Rakkis Plaza in Westmarch, and also in the main town or player hub of every zone, so the one in Westmarch is convenient rather than special.

Free: socketing, removing and swapping

The Manage menu covers socketing and removing gems, and both cost nothing. That is worth sitting with, because it means the caution most players apply to gem placement is misplaced. Removing a gem from a socket does not destroy it, replacing socketed normal or legendary gems carries no fee, and you can therefore swap gems freely to see what each combination does to your Combat Rating before committing to anything.

You also do not need him as often as you might think. Equipping new gear prompts you to transfer your gems across to it, so the routine case of replacing an item does not involve a trip to Rakkis Plaza at all.

One thing socketing does cost you is liquidity. Once a gem has been socketed it can no longer be sold on the Market, so a gem you might trade for Platinum should be left out of your gear until you have decided. That is the only irreversible thing on this counter.

Cheap: upgrading normal gems

Upgrading a normal gem costs gems rather than currency. Feed him three matching Rank 1 stones and one Rank 2 comes back, and that three-into-one exchange carries you as far as Rank 6, at which point Echo Crystals take over.

That is the reason to bother with Hidden Lairs at all. Every Lair Guardian drops a Rank 1 normal gem from a pool of six, and three or four lairs a day is where the cap sits, so a few days of lairs is a Rank 2 or two rather than a pile of clutter. Sorting your gems by kind before you visit is the whole trick.

Expensive: upgrading legendary gems

Legendary gems work on the same principle and a much worse exchange rate. Raising one means feeding it several other legendary gems plus a resource called Gem Power, which is itself what you get for breaking down the legendary gems you have written off. Each rank costs more than the last, scaling with the gem's rank and power.

In other words the currency for improving a legendary gem is other legendary gems, and legendary gems are the end of the longest supply chain in the game. Our items guide traces the full route, but the short version is that it starts at a Crest, runs through a Crest-empowered Elder Rift, and is capped at three of those a day.

The far end: crafting from scratch

The last service is crafting legendary gems outright, and it wants two things: Platinum and Runes, in amounts that vary by which gem you are making.

Both inputs come from the same place. Runes drop as a reward for completing Elder Rifts, and they can also be bought with Fading Embers, which themselves only come from Elder Rifts empowered with Rare or Legendary Crests. So the crafting bench at the end of the Jeweler's menu is fed by the one activity in the game that a Crest gates, which is what makes this counter the place where Diablo Immortal's economy actually resolves.

Worth knowing before you spend: tally up the gems our class pages recommend and three names dominate, with Blood-Soaked Jade wanted by all but one class, then Chip of Stoned Flesh, then Pain of Subjugation. Crafting your first legendary gem without a strong preference? Start with one of those.

The other people you will deal with

The Jeweler is the only NPC with a page of his own, but several others turn up often enough across our guides to be worth naming in one place. Lieutenant Fizriah near the Immortal Overlook waypoint is the Hilts Trader. Quartermaster Derek stands beside the Bounty Board for your daily bounties, with Charsi unlocking the board itself. Yakin runs gambling from level 35, Dya runs the Market from level 25, Zamina handles Essence Transfer, and Vas Concellos is the Charm Craftsman for everything on our Charms page. Deckard Cain and Rayek start the Demonic Remains quest, and the Mysterious Patron runs the Shadow Lottery.

Frequently asked questions

How do I unlock the Jeweler? Reach Diamond in the Rough in the main story and see Vic safely to his premises. Every Jeweler in the game opens up, not only that one.

Does removing a gem destroy it? No, and it costs nothing. You can socket, remove and swap gems as often as you like to compare Combat Rating.

How do I upgrade a normal gem? Hand over three matching stones at the same rank. That ladder runs to Rank 6, and Echo Crystals take it from there.

Why can I not sell my gem? Because it has been socketed. A gem that has gone into a piece of gear can no longer be listed on the Market.

Where do I find the Jeweler? Rakkis Plaza in Westmarch, and in the main town or player hub of every zone in the game.