Overwatch 2 is annoying players because of the bugs and issues different players face, whether they are new or old. One of these issues is the locked heroes bug in which OW 1 players are missing some heroes in Overwatch 2.
Though Blizzard is aware of the issue and working to fix it as soon as possible, we will tell you about a viable solution to get your locked heroes back in OW2.
Why are my Overwatch 2 heroes locked?
This bug is affecting a lot of players worldwide since the release of Overwatch 2. The official word is that the large number of players trying to log into the game is taking a toll on the servers. That in turn has caused problems in synchronizing data between Overwatch 1 and Overwatch 2.
Blizzard is relieving the Overwatch 1 players differently like they don’t have to go through mandatory phone verification. But still, they are facing huge server queues. Even after waiting in long queues, some players cannot get back heroes from OW 1.
You can even fail to log in again, worsening the situation. Blizzard will fix the issue eventually, but you have to wait for it.
How to fix Overwatch 2 locked heroes bug
Blizzard is relieving the Overwatch 1 players differently like they don’t have to go through mandatory phone verification.
But still, they are facing issues like huge server queues. Even after waiting in long queues, some players cannot get back Heroes from OW 1.
Blizzard is saying that simply logging in and out, again and again, can fix the issue, but who will wait that long in queues? The server is unstable now, and logging in and out is not simple.
You can even fail to log in again, worsening the situation. Blizzard will fix the issue eventually, but you have to wait for it.
If you are in a hurry and want to try logging in and out of the solution, we recommend you try the solutions given below first.
Reset your modem, console/PC
Firstly make sure it is not an issue on your end and try resetting your PC or console. The next thing you will need to make sure of is whether the Internet you are using is working perfectly or not.
You can power off the modem and then restart it to ensure your network is not causing any issues. Do this to be completely sure that the problem is on the server side rather than yours.
Restart the game
Simply close the game and log out of your battle.net account. Now log back in and restart the game. Multiple players claimed that this method worked for them and their previous heroes were unlocked after they restarted Overwatch 2.
Wait for your items to transfer over
As mentioned above, the main reason for this bug is the delay in the synchronization of data between OW1 and OW2 due to a huge server queue. You don’t have to worry about any loss of data. Simply keep waiting until this server problem is fixed.
Merge accounts on console
If you are enjoying this game on a console, try to merge your accounts. It may fix the bug, and you will get all your locked heroes back in Overwatch 2.
If the above solutions fail to fix the issue, stay relaxed, as it is a server-side problem, and Blizzard will fix it automatically.
