Halo: The Master Chief Collection finally made its way to PC and it’s doing quite well for itself. The collection is currently the number one bestseller on Steam, while the standalone Halo: Reach holds down second place. The game’s player count is also skyrocketing, and as expected, a lot of them are also experiencing performance issues.
Halo: The Master Chief Collection Errors, Crashes and Their Fixes
In this troubleshooting guide, we’ll discuss The Master Chief Collection launch errors, crashes, audio bugs, and more, along with their possible fixes. So without further ado, let’s get started.
Game Pass App Missing Launch Options
Several users who acquired the game via the Game Pass for PC are reporting an issue where they cannot launch the game from the app. To fix this issue, go to Start menu’s search option and type “Halo: The Master Chief Collection”. Select your game from the search results and launch it.
If you’d like to create a shortcut using the application, right-click the game tile and pin it to your start menu.
“Try Again” Error When Launching MCC
If you get a “Try Again” error message when trying to launch the game, make sure you are signed into both the Xbox Console Companion App and the Microsoft Store using the same account that purchased the game.
First, sign out from both, then proceed to sign back in using the correct account in each app and relaunch the game to see if it resolves the problem.
Crash on Startup
If the game crashes and freezes constantly while playing, you should check your system against Halo: The Master Chief Collection’s minimum PC specifications. If you don’t meet these, you’re likely to run into performance issues.
Minimum System Requirements:
- OS: Windows 7
- Processor: AMD Phenom II X4 960T ; Intel i3550
- Graphics: AMD HD 6850 ; NVIDIA GeForce GTS 450
- DirectX: Version 11
- Network: Broadband Internet connection
- Storage: 20 GB available space
- Additional Notes: Direct3D feature Level 11.1
Also, make sure that you’ve installed the latest graphics drivers for the game. End any memory-intensive programs running in the background on your system. Try disabling Windows fullscreen optimization to see if that helps.
If the problem persists, try uninstalling and re-installing the game.
Custom Maps from Xbox Not Migrating
Players who created custom maps on The Master Chief Collection before December 3rd will need to migrate over the latest update. For some users, however, the migration loading screen disappears shortly after appearing when launching the update.
The game may appear unresponsive and stop working, except that’s not the case. Your migration is still occurring in the background. All you need to do is wait for the process to complete. Once done, you should be able to interact with the menu again.
Bluetooth Headphones Not Working
Some players who use Bluetooth compatible headphones on PC complain of audio loss after they reach the main menu of MCC. In this case, you need to prioritize in-game audio in lieu of communication for your Bluetooth device. Here’s how to do it:
Open your audio settings by clicking the speaker icon in your taskbar. Click the arrow in the top right of the speaker to expand the available playback devices. Select the Bluetooth profile of your headphones, then relaunch the game.
Halo: Reach DLC No Audio Fix
Some players report that the audio is crackling while playing the game. This issue mainly occurs when you run your audio setup at standard CD Quality 44100Hz. That’s because the music is recorded at 32000Hz, and sadly this game hasn’t included an upscaled version of it.
Hopefully, 343 will release a patch soon. For now, you can fix this problem as follows: go to your audio configuration on Windows and right-click on your audio device. Select Properties, then Advanced and change 44100hz CD Quality to 32000HZ FM Quality.
Xbox Live Networking Issues
If you are having network-related issues with Xbox Live, first make sure that you are connected to internet and that there are no issues reported with Xbox Live services.
If are still unable to connect, follow this general approach to resolve most network-related problems:
Unplug the power cable to your modem for 30 seconds and plug it back in. Do the same for your router, then hold the power button down on your Xbox One console for 10 seconds.
If the problem continues to occur, try troubleshooting connecting to Xbox Live.