DC Universe Online is action based DC comics spin off exploring several Worlds of heroes and villains featured in DC comics. Even after the extended beta, the game couldn’t escape few issues that require immediate attention of the developer. Before they release a quick patch to fix all the issues, you can refer to our troubleshooting guide for workarounds.
DC Universe Online Troubleshooting Guide
1# Launch Pad Crashes – Troubleshooting Guide
If you are facing issues running the game from the launcher or the game crashes when you run the game via Launch Pad. You can try these workarounds to fix the issue.
- Add DCUO and DCUO Launch Pad to your firewall exceptions list. Make sure your antivirus is not blocking the executable.
- Make sure you have enable Active X controls in your internet explorer that are required to run the Launcher properly to start the game.
- Make sure you have Flash Installed if not, install it from here.
- Delete your temporary internet files and clean your cookies/cache.
In your internet settings via Internet Explorer, make sure following settings are checked. You can access them via the Intern Properties>Security Settings.
- Disable the ability of internet explorer to block active x controls that are not safe.
- Enable domains to use Active X controls without prompt.
- Enable Active X Controls marked safe for scripting.
2# Microsoft Visual C++ Runtime Library Error
If you see this error, install Microsoft Visual Runtime Libraries.
3# DC Universe Online Direct X Errors
If you face any Direct X error like:
This application has failed to start because d3dx10_41.dll was not found. Re-installing the application may fix this problem.
Download and Install the updated DirectX from here.
4# Where to Download DC Universe Online Installer?
You can install DCUO installer from here.
5# How to Activate Free Month of DC Universe Online
You need to select a subscription model at the start and add your working debit card to be eligible for a free month of the game that comes with the retail copy of the game. You can cancel the subscription at end of your free month.
6# Client Crashes After Clicking Play From Launcher
You click the Play button on the Launch Pad and it either disappears or attempts to start and crash. This may well be ATI specific issue, and you may need to update your video card drivers. If not, re-install/repair the game or install updated .Net Framework and the game will now run fine. You can also try downgrading your version from 10.12 to 10.9 to resolve this issue.
7# DC Universe Online Lags, Stutters, and Freezes
If your game is not running smoothly, make sure your internet settings are not delaying the connection. Your video card drivers are updated, and your installation is not corrupted. If you are on ATI Card, You can also try downgrading your version from 10.12 to 10.9 to resolve this issue.
8# CPU Error, AMD/Intel
If you get this error:
CPU time drift detected! Please consult support forum for AMD driver update information
Do this: Launch the game, alt-tab out and hit Ctrl-Alt-Delete to bring up Task Manager. Find the process DCGAME.EXE and right click it. Click “Set Affinity” and uncheck everything but CPU0.
You can trade off with a performance and running the game now as there is no official fix to this.
9# How to Change the Localization ?
How to change the language that would appear in the game ? well you need to edit “launchpad-user.ini”. You can find this file in “/DC universe Online/launchapad-user.ini”
locale=us_EN (us english)
Change to whatever language you want, but get ready to download the language packs.
10# DC Universe Online Port Forwarding
Network issues can really mess up online games. You need to correctly configure the game with your network so it doesn’t have any internet issues or issues accessing the network. You can refer to information portal here “Click Me link will show you all the necessary ports you need to forward to play this game”.
11# DC Universe Online Crashes
Seems like people who are on Windows 64bit regardless its Vista or Windows 7 are experiencing random crashes. Developers are looking into this issue as we speak so there will be quick patch fix to resolve these issues, patience is advised. If you are on ATI card, you can also try downgrading your version from 10.12 to 10.9 to resolve this issue.
12# No Sound During Cut-Scenes – Sound Crashes
You hand in a mission and can’t hear the voice dialogues of the boss ? or the NPC but can hear the music.
13# DCUO – Doesn’t Recognize Analog or Xbox 360 Controller
If the game doesn’t recognize your controller, make sure you’ve gone into your Options/Settings and toggled “Enable Joystick” to the “On” position.
14# Application failed to initialize properly (0xc0000005)
Make sure the game installation is not corrupted. Verify the integrity of the game files and update your system drivers.
15# Unable to Connect to Server – Please Try Again Later
If you are experiencing this error, make sure your antivirus or firewall is not blocking your game and you have correctly configured your network for DC Universe Online. Refer to portforwarding* to resolve all the network issues with the game.
16# DCUO Hangs on Splash Screen, Start Up Crash
If your game hangs on start up splash screen, make sure the game is correctly installed by doing an integrity check via Steam. Re-install or Reboot and try again. Else refer to the Launcher Pad troubleshooting guide above to resolve this issue.
17# DC Universe Online Crashes at Character Creation Screen
If the game crashes right after you see the character creation screen and the cinematic explaining how to create the character ends. Try updating Adobe Flash through Internet Explorer, and verify game files.
18# Failed to Contact Key Server Error
If you face this error through steam while running the game. Steam ran out of keys with the game on launch day, if you are still facing this issue contact steam support. Verify your GCF Files again and it may resolve the issue.
19# Menu Options Disappear While Playing the Game
Reinstalling Jave will resolve this issue. So follow these simple steps:
- Uninstall Java
- Remove the Java Registry Entry
- Reinstall Java from Java’s website
20# Error Code: 1012
If you experience this error, run the launchpad.exe as administrator.
“An error occured trying to access DC Universe Online.
Error Code: 1012”
21# Can’t Enter Server – Stuck – After Selecting the Character
Try again you will eventually enter the server. It may be something at the server end or load.
22# PS3 Controller For PC
The PS3 controller is not currently supported by Windows. A game pad or Xbox360 controller should work fine.