Resident Evil 6 PC Crashes, Save Errors, Freezes, FPS Fixes


When Resident Evil 6 was released on consoles, it got bashed by the critics and many fans all over the world for not being a survival horror. Some fans, however, did give a positive response.

Anyhow, Capcom had promised the PC port of the game which just got released. The overall package for the PC users isn’t that bad but there can be some minor issues that can hinder you in enjoying the game to its full potential.

If you are looking for some solution related to different bugs, errors or crashes that you might have come across, the following troubleshooting guide can help you resolve those issues.

#1 Resident Evil 6 PC – Can’t Connect Co-op with a Friend
You need to make sure that your or your friend’s game is not being blocked by firewall or any other security software as the connection problems are usually related to system security. Furthermore, try running the game as administrator.

#2 Resident Evil 6 PC – FPS Drop/Poor Performance
If your machine is good enough to run the game, the first recommendation is that you update your GPU drivers (especially ATI users).

Nvidia users can also try the new beta drivers to improve the performance. The poor performance can also be attributed to conflict between the refresh rate of your screen and that of in-game. Match the settings and you may well be surprised.

#3 Resident Evil 6 PC – Multiple Profiles/Saves Issue
Resident Evil 6 does not allow you to have multiple profiles or saves on the same PC. So, if you want to play some part again, you will have to play the complete chapter. Otherwise, you can back up your save file (in \userdata\[profile]\221040\remote) and start over a new game. Just be sure that you un-check the ‘Enable Steam Cloud synchronization for applications which support it’ option from Steam before starting a new game or copying back the old save file.

#4 Resident Evil 6 PC – Jake and Sherry Tank Glitch Fix
If you are stuck at the point where Jake is always overrun by the tank (in co-op), you should try to get past that sequence in offline mode alone. Yes, it’s not a fix, but it’s worth of shot before Capcom rolls out a patch.

#5 Resident Evil 6 Starts Downloading From Steam Instead of Installing From the Disc
It’s a general problem and if you are facing it, you should do these simple steps to resolve the issue.

#6 Resident Evil 6 PC Crashes on Startup
You need to do the following to fix the issue:

  • Verify the integrity of game cache.
  • Logout of Steam and then restart your PC if necessary.
  • When you log back in, the problem should be gone.

#7 Resident Evil 6 PC Black Screen on Startup Issue
If verifying the cache doesn’t fix the issue for you, you try to run the game in windowed mode (Alt+Enter). This can make the black screen go away. Furthermore, if you have any extra peripherals connected like the Joypad, unplug it to see if the problem is fixed.

#8 Resident Evil 6 PC Fatal Error – Out of Video Memory
If you are an ATI user, you should immediately update to the latest beta drivers. This should resolve the issue. You can also try turning down graphics settings like Antialiasing to make the error go away. You can also try running the game in the windowed mode.

#9 Resident Evil 6 PC – Long Loading Time Fix
If you try to verify the integrity of game cache, the problem should be fixed. Many users have reported that it downloads a file or two and then the game runs fine.

#10 Resident Evil 6 PC – How to Turn Off in-game Voice Chat
If you are annoyed by the in-game voice chat and use some other software like Skype, you can use the following as workaround:

  • Start your Skype Conversation.
  • Disable your Mic in Windows Sound options but leave the skype conversation on.
  • Start the game, Alt-TAB to windows and re-enable your Microphone in Windows settings.
  • The game will not register the microphone until you restart it.

#11 Resident Evil PC 6 Mouse Cursor Issue Fix
If the mouse is behaving odd, there must be a program running in the background forcing the odd movements. For instance, hidden task bar can create the problem. So, try shutting down the extra utilities and see if the problem goes away.

If you are experiencing something that isn’t listed, comment and we will try to help you out!

By Ali Asif

Being the managing editor, Ali manages a lot of the editorial duties as well as publishing stories for you. A long-time gamer, his favorite game series is the Gears of War but when he's not gaming he likes to kick back with a few popular animes like Naruto.

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    • rain

      hi..can you pls help me..i cant play re6..i always got a message D3DERR_NOTAVAILABLE : mpCore->GetDeviceCaps(adapter,devicetype,&caps)

    • Animesh

      I start the game,it says press any key,i press one but it opens the graphic settings

    • ben

      my part is with the shark the barrel did not come in slow motion and then the shark went over my head and I keep sliding and nothing happen just keep sliding

    • Genecis

      Got a problem in Jake’s campaign chapter 4 in stilt housing area. Sherry keeps dying after the B.O.W dies.
      Also have the Leon campaign problem. Leon just keeps dying and I can’t continue. And the infinite please wait screen after elevator cutscene in chapter 5.
      And the Ada campaign. Same as Jake’s campaign.
      How can I fix this??

    • abdul

      IN the mercenaries at the end of stage the game stucks at sending record data

    • MerCer

      my problem is in Leon Campaign Chapter 3-4 after the Loading Screen the game crashes saying:Fatal Error “Failed to open file.D:MY GAMESResident Evil 6nativePCeffectefses0019.efs 3.” Anyone having the same problem ? Pls. Help :(

    • Manish Manwani

      My system shows a message since a long time creating game session but not proceeding. Pls help . . .

    • Jagger

      When i reach mission 3 in Chris campaign , and when i knock down the chopper , and the cinematics kick in , when it ends i get an “Application Error memory could not be written ” and some numbers like 0x000blabla , idk not sure , how do i fix it…

    • CRNR

      damn it why can’t I save my game >..< where my complete game save???

    • rattlesnake_906

      Is it in every campaign?

    • OBA

      I have this problem:
      I was running the game on max settings with no problems at all, but when I was playing jakes third chapter, the frame rates dropped heavily when getting critical hits, I tried previous chapters and the same thing happened. I decided to start all over again and played the chapter in a different order, again with no problems, until I reached leons third chapter (9th chapter I played, just like before) and I got the same problem, my drivers are up to date, I have no updates or dlc installed, specs:
      i7 Quad 860 2.8GHz
      Nvidia GTX 550Ti EVGA SC
      8gb RAM
      Win 7 64 bit

    • AEterna

      Awful mouse lags! But I found a workaround on Youtube. It seem to work for me:
      http://www.youtube.com/watch?v=rE1P_8j68CE
      http://www.youtube.com/watch?v=mhl4v-GvsUc

    • http://www.facebook.com/kunal.sanu Kunal Attiude

      Leon and Chris meet and they fight and then mission failed what the hell plz tell about this problem

      • http://twitter.com/XBlentX Bir Bilen

        you must install the update 6

    • zoro boroi

      resident evil 6 sucking my pc ball damm
      Black Screen same like my
      pussy cat

      • rattlesnake_906

        System specs? OS?

        • Sohaib DOn

          windows 7 ultimate 32 bit
          intel core 2 duo 2.4ghz 250 gb hdd
          2.50 gb ram
          ati readeon hd 2400 pro direcrx10

          man if you got any solution let me know

      • Sohaib DOn

        Hey Man I Got The same problem the cursor remains busy and black screen remains standing nothing happens i also reinstall the game downloaded crack installed required softwares but still nothing helps if you got the answer let me know

    • iT’S ME

      I didn’t have any problems about campaign mode. Maybe those problems cause by your PC’s problem. mine is i7-2600K ; HD7850; memory 16GB

    • Celvin Kennedy

      but i have the same problem with kido.please someone help me because it has made me crazy if i can’t finish it.

    • Celvin Kennedy

      for you all people who have the problem when leon meet chris and ada then your mission is failed, you should download the s1201Scr.arc data because when you install this game, this data is error and I download it and it works. ^v^

      • sathish

        where can i find the download

    • c0de

      Thanks very much for this information. Helped me alot! :D

    • mazen

      hi

      I have problem in Mercenaries mode after I complete one stage in record screen it says “sending records data” nothing happens after it and still like this but the game still running.I have win 8 and my computer is good to run the game.sorry about my language but I hope to find the solution i’ll be thankful

      • rattlesnake_906

        Has the game asked you about any patch? Try running it with a new profile.

        • abdul

          (i have the same problem) how can i have new profile????? and game dnt ask about any patch. Its written in corner 1.0.6 null

          • rattlesnake_906

            By new profile, it means that you delete the old save games and start over….

    • berkay

      amazing

    • http://www.facebook.com/casey.wood.35 Casey Wood

      it’s not letting em join any games online :| pretty lame.

    • affonso

      o meu aparece depois de um tempo de jogo-d3derr international driver

    • dreak

      o meu depois de algum tempo fecha e mostra a seguinte mensagem -d3derr international driver!

    • Maysa

      I have the same problem but instead of saying ” please wait ” it shows “mission failed “

    • Maysa

      Hi……

      I have these problems :

      at Ada – the end of chapter 3 after the last video of the chapter it keeps telling that mission failed instead of showing the Rank page at the end as well as Jake- at the end of chapter 3 and – leon chapter 5 and I don’t know if this problem in one of Chris’s chapters also…..

      And the game won’t connect to the internet . when I want to activate auto data upload it tells me ” unable to connect Xbox live this time ” and it won’t open steam store even if I downloaded steam and connected it online and I have also my own account at it plus resident evil.net account .

      Please help !!! … I don’t won’t to think that the seller tricked me ….

      • G Toyadha Tagya B

        I’ve met the same problem, did you find a way to solve this yet?, if you didn’t, ANYONE PLEASE HELP US!!

      • http://www.facebook.com/pratirodht Pratirodh Tuladhar

        i only found dat error in LEON & ada ‘s campaingn.Leon’s part i escaped the checkpoint..in ADA’s idk how after 2 attempts the bug was gone…immediatiely after cutscene u have to press the buttons heading towards opposite direction than the one in wich she dies

    • Triple SSS

      In Chris redfeild Campain when chasing ada cannot catch her ever tried so many times

      • http://www.facebook.com/pratirodht Pratirodh Tuladhar

        i also failed almost 20 times..but figured it out… just press left and right buttons and the combo boster(space) when required …don’t press forward

    • hbk_mani

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS
      ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I
      PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE
      NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS
      HELLPPP……PLSSSSSS.

    • Muhammad Altaf Shinwari

      4-4 … Mission Failed problem

    • ThePedoPope

      Takes an eternity to load up for me – 5 minutes or more.

      • rattlesnake_906

        System specs? Any background applications running that may interfere the loading process?

        • ThePedoPope

          Specs are so-so but I run Tomb Raider, Batman AC, Saint Row 3 and the like just fine (i7 8GB 3.1GHz, 4670 1GB).

          I’m gonna try the Black Box version. Never had a problem like this with any game before (talking hundreds of examples), so I’m pretty sure its to do with the rip and my set-up specifically.

    • guest

      hey
      i cant even made multiplayer it’s just stuck at creating game session for a long time

      • Maysa

        Yes …. I have the SAME problem !!!

        • rattlesnake_906

          Is the game being blocked by your firewall?

    • Alduin Alonzo

      can i connect coop through cable lan????

    • Alduin Alonzo

      i have a problem in chapter 5 campaign of leon after defeating simmons, leon went to elevator after that, the loading time of the game took so long actually it took me an hour!! after that i just force close the game.. i want to finnish it but i cant play the last part bcoz it keeps loading and loading.pls help :(

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      PLSSSSSSSSSSSSSSSSSSSSSSSS

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS./////////////////////

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.,,,,,,,,,,,,,,,,,,,,,,,,

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.eeeeeeeeeeeeeeeeeeeeeeee

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS……………

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLS

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.

    • shivansh tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.

    • http://www.facebook.com/strtiwari28 Shivansh Tiwari

      I have a problem whenever i run my game on pc it shows N ERROR WHICH IS ”FAILED TO LOAD SAVED DATA ………………….AND THE THING IS I PLAYED 1 HOUR AND AFTER AUTOSAVE I EXITED THE GAME…………AND THE NEXT TIME I OPENED THE GAME IT STARTED ROM THE BEGINNING PLS HELLPPP……PLSSSSSS.

      • MR.^_^

        try run as administrator…

    • http://www.facebook.com/W31CH3NG Weiicheeng LvePlexs Tteckkz

      I have a problem in Leon’s campaign in the part where Leon and Chris meet and they fight. When Ada Wong and Chris leaves i can’t continue the campaign Leon dies or idk but i get Mission Failure or Failed

      • http://www.facebook.com/Sir.ZeuS Ramiz Azimi

        Did you find any fix for it ? I have same problem !: (

        • h3f4yg

          Just go to chapter select and select the last checkpoint for leon

          • s

            close the game ,,
            and restart it,,
            1- play game
            2-campaign
            3-chapter select
            4-leon
            5- leave that chapter and play further

      • http://www.facebook.com/kunal.sanu Kunal Attiude

        Leon and Chris meet and they fight and then mission failed what the hell plz tell about this problem

        • tammy

          hi have u solved the problem
          coz i do and i don’t know hoe to fix it

      • http://www.facebook.com/kunal.sanu Kunal Attiude

        you find this problem plz help me

    • Nirmal

      Hi..
      i thank SEGMENT NEXT and its admins for their wonderful job..
      after upgrading my graphic ATI RADEON 4500 series, i have been able to eliminate the black screen error and out of memory error..thnks 2 u guys…!

      However an another problem crop up..In campaign leon chapter 1,in the subway the error” d3derr_driverinternalerror : present-result” makes surface..any advice how to solve this??i can’t continue the game..

      • rattlesnake_906

        What OS you are using? Have you installed latest drivers for your GPU?

        • azhim

          i have the same problem too ” d3derr_driverinternalerror : present-result”,, my OS is Intel(R) Pentium(R) Dual CPU E2200 @ 2.20GHz (2 CPUs) and my vga ATI Radeon HD 4350..

          • rattlesnake_906

            guys you need to fix your gfx drivers. Try updating them.

      • rock

        i solved this one… Update to latest ATI drivers..download from here http://support.amd.com/us/gpudownload/windows/legacy/Pages/legacy-radeonaiw-xp.aspx

    • tiny671

      in the beginning when the tank blows up and you have to sprinting,i keep dying.of course i want to try again.when i click yes.the loading screen comes up and the game is unresponsive and goes black for awhile.occasionally there’s sound.when i do wait for it to load i find that i have died yet again and the cycle continues.of course i can’t start from my last check point so i have to start from the beginning,sit through the credits and the opening,and hope i don’t die in the same place. it’s only if i die after the tank blows up that the screen is unresponsive.has anyone had this problem?

    • Luis

      I ONLY have three problems.
      1. In Leon’s campaign at one point after a video Leon dies and I cannot continue.
      2. I have the out video memory and I have the latest GPU drivers.
      3. In some points after a video the game tells me WAIT and it never finish the process and I have to close the game and restart.
      Right now the game is a shit, there are many issues. I love RE even this one, the only thing that isn’t cool is the QTE and the innecesary long campaign, they could made a shorter one and focussing to make it more interesting, I’ll be waiting a patch to continue playing.

    • Luis

      I ONLY have three problems.

      1. In Leon’s campaign at one point after a video, Leon dies and I cannot continue.

      2. I have the out of video memory even with the latest GPU drivers.

      3. In some points after a video the game tells me WAIT and it never finish the process and I have to close the game and restart.

      Right now the PC version is a shit, there are many issues. I love RE even this one, the only things that aren’t cool are the QTE and the innecesary long campaign, they could made a shorter one and focussing to make it more interesting, well I’ll waiting a patch to continue playing.

    • Mars Samuel Zacarias

      I have a problem in the mercenaries mode.. I play offline and everytime I complete 1 game in the mercenaries mode.. the screen will show my scores then it will say “sending data”.. if im playing offline, where would the data be sent? .. that scenario goes on for about 20mins but nothing happens.. ><

    • carlo

      i have a problem with the mercenaries … every time i finish the finish the mercenaries … i always get stuck on the “Sending reports data” thingy …. any suggestions ?

    • http://www.facebook.com/ruben.dandreadeben Ruben D’Andrea Debén

      i’ve a proble mwith jake and sherry opening doors in chapter 4

    • http://www.facebook.com/ruben.dandreadeben Ruben D’Andrea Debén

      the microphone thing didnt work for me

    • Masiullah

      Please help me! i cant make a profile in resident evil 6 when it says that (failed to load saved data) i don’t know what to do i am waiting for your help.

      • Muhammad Usman

        Please help me! i cant make a profile in resident evil 6 when it says
        that (failed to load saved data) i don’t know what to do i am waiting
        for your help smae problem

    • Ramass

      Problem solved.
      Instead of chosing “continue” in the “play game – campaign” menu, i chose “chapter select” ang go for 5-1 (just to be sure) and i could play after the cutscence. Maybe a save issue, as chosing a chapter overrides your save.

    • Teft

      me too,chapter 6 after cutscene of the elevator…please wait.

    • Kvusha

      need fucking patch

    • Kido

      hi…
      i have a problem about resident evil 6 chapter 5 after the explosion of the elevator it wont load it just says please wait……… but nothing happens….

      • http://www.facebook.com/raul.rana.56 Raul Rana

        you have to play 5 chapter from the start then it starts :)

        • scottis

          doesn’t work for me

        • Zagy20

          just skip to next chapter i think its called roof

      • Alduin Alonzo

        yeah same here ..:(

        • kira

          choose chapter select. then select the lastest one

      • http://www.facebook.com/SuzuranScout Ahmad Ghulam Azkiya

        Yeah, me too, how to fix it ??