Mass Effect 3 is the highlight of March, and we know for a fact how the launch of a blockbuster like that goes on PC platform; lots of bugs, game breaking errors and frustrated consumers.
Don’t worry though, our troubleshooting guide for Mass Effect 3 has all the workarounds for the known bugs in the game.
If you come across something that isn’t listed in this guide, you can comment, and we will try to assist you in resolving that issue.
1# Mass Effect 3 Direct X Install Critical Error Fix
When you try to install Mass Effect 3 through Origin, it somehow can’t install DirectX and a Direct X Internal Critical Error pops-up. To fix this error, go to C:\Program Files (x86)\Origin Games\Mass Effect 3\__Installer\directx\redist and delete everything in that folder except these three files:
Origin will magically install Mass Effect 3.
2# Mass Effect 3 VC++ Runtime Distributable Package Not Installed Error
You can fix this error by updating the redist version of the Microsoft C++ in the Mass Effect 3 installation directory. You can do so by following these steps:
Download Microsoft C++ 2010 x64 and Microsoft C++ 2010 x64 from the official download site.
Go to control panel and uninstall any Microsoft Visual C++ 2010 packages you may have.
Go to C > Program Files (x86) > Origin Games > Mass Effect 3 Demo >_Installer >vc > vc2008sp1 > redist and delete both vcredist files.
Paste latest C++ packages you just downloaded from the official site at C > Program Files (x86) > Origin Games > Mass Effect 3 Demo >_Installer >vc > vc2008sp1 > redist.
Start Origin and try to install the game.
3# Falling Through The World – Your Character Below or Above The Environment ?
If you find your character out-of-sync with the environment, don’t worry. It’s just a minor glitch, which will probably be fixed with the upcoming patch.
It happens when you charge while you are dead because of the discrepancy between client and server about true position of the character. Re-starting the game and avoid charging when you are dead to get rid of this issue.
4# Mass Effect 3 Can’t Install – Origin Infinite Installation Loop
You have installed Mass Effect 3, but it still shows ‘Read To Install’ pop-up every time you try to run the game. If that’s the case, you can try the following workaround to fix this issue:
Open regeditor and go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow 6432Node\EA Games\Mass Effect 3 and look up GDFBinary with the value being: C:\Program Files\Origin Games\Mass Effect 3\GDFBinary_en_US.dll.
Add another value called: Install Dir
Add following text in this value: C:\Program Files\Origin Games\Mass Effect 3. This value refers to your Mass Effect 3 installation path, which may be different for you.
Now you will have -
ab (Default) REG_SZ (value not set)
ab GDFBinary REG_SZ C:\Program Files\Origin Games\Mass Effect 3\GDFBinary_en_US.dll
ab Install Dir REG_SZ C:\Program Files\Origin Games\Mass Effect 3
Restart Origin and it should recognize Mass Effect 3 as installed.
5# Voice Chat Not Working in Multiplayer
Press Tab in the lobby to see if your microphone is connected correctly. If it is, you will see a microphone icon in the lobby. If it isn’t, you should re-install the game or try to set the microphone volume all the way up to MAX.
If you are getting a red-microphone icon in the lobby (when it doesn’t work), you can also try to go into the options, change your sound device to something else, exit out, then go back in and change it back to the proper device. This workaround will fix the voice-chat in Mass Effect 3.
6# Soldiers Quick Button Error
If you can’t access the quick-buttons during your multiplayer session of the game, you should re-log to fix this issue. It occurs when you switch your character in the lobby.
7# Failed to Initialize The Physics System
You may need to clean-up your old Physics drivers and then install the latest from here. You can use any driver cleaning utility like Drive Sweeper to remove the old physics drivers from your system.
If you still can’t fix the error, simply copy the PhysXCore.dll from NVIDIA Corporation\PhysX\Engine\v2.8.3\ and paste it to \Mass Effect 3 Demo\Binaries\Win32\.
8# Mass Effect 3 Performance Frame Rate Fix
Those of you who will play this game on your laptops may experience performance issues with the game, especially those with Nvidia Chipset graphics card.
The reason for that is Mass Effect 3 somehow uses the integrated graphics chipset (Default Graphics), and it happens because optimus tech isn’t correctly set up to switch over to the proper card for the game. You can fix it by following these steps:
Open up the nvidia control panel (use the search in the start menu)
Under ’3d settings’ select ‘manage 3d settings’
Click on the ‘program settings’ tab
Find mass effect in the program list and switch it to ‘high performance nvidia processor’.
Alternatively, disabling Origin in-game may also fix this.
9# Mass Effect 3 Load Failed AWC.Dll Exe Loader
If you come across this issue, you can follow the instructions here posted by Bioware moderator in the last post to fix it.
10# Crash To Desktop (ATI)
For ATI Card users, you may try setting Catalyst A.I. Settings to Performance (Not Quality) to fix this issue.
11# Text Chat Fix
It wasn’t available in demo.
12# Mass Effect 3 Crash To Desktop, Low Frame Rate, Freezing Fix
If you come across any of these issues, first thing you should check is if your video card is using the high end graphics driver. If it isn’t, you should force it to use these.
Search for “Nvidia Setting”, it should have come with your computer. Open the program
Go to 3D setting, Select the “Manage 3D Settings”
Now click the “Program Settings” Tab
Click the “Add” Button
Navigate to “File Path..\Origin\Mass Effect 3 Demo\Binaries\Win32″ and click on the “MassEffect3.exe”
Now you’re free to decide how the graphic cards handle the program.
Underneath the above option, you should find the “Select the preferred graphics processors for this computer”.
Tell it to choose “High Performance NVIDIA processor” it may vary, but the idea is the same.
Don’t forget to look at the bottom left and click the “Apply” button.
Restart the game and Origin to make it WORK!
13# Origin Is No Longer Running
You need a stable connection to play Mass Effect 3. Make sure you have added Mass Effect 3 and Origin to your firewall exceptions list. Disable your anti-virus and forward the ports for the game. You may have to re-install the game and then reboot to fix this issue.
14# How To Adjust Resolution
Run the config tool located here – C:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries.
15# Mass Effect 3 Performance Fix – Anti-Aliasing
Enabling Anti-Aliasing in Mass Effect 3 will drastically impact performance, but if you enable it and also force it through Nvidia or ATI control panel, frame rates are much smoother. Give it a try if you want good graphics and stable performance.
16# Mass Effect 3 Static Meshes, Textures Bug
It may be a driver issue. Try rolling back to earlier driver or updating your video card drivers to fix the issue.
17# No One Joins When You Create Lobby
This may have something to do with lobby search. There is only one workaround so far and that involves getting one of your friends to join your lobby, which will get you noticed in the lobby search and people joining in. It’s a game bug if anything, and Bioware would most probably fix it in the upcoming patches.
18# The Connection With The Match Has Been Interrupted
Try searching for a definite difficulty.
19# Mass Effect 3 Multiplayer – Can’t Move ?
Try jumping forward and getting to a cover.
20# Mass Effect 3 Multiplayer Timed Out – Can’t Find Games
If searching for games ends with a timed out error. Try to be more specific when searching for a game, you should be able to find a game.
21# Can’t Connect To EA Servers
If you can’t connect to EA Servers – make sure your firewall is not blocking outbound traffic. Add Origin and Mass Effect 3 to your firewall exceptions list. Try disabling anti-virus to give it another try.
If that doesn’t work either, go to C > Windows > System32 > drivers > etc and find the file named ‘hosts’. Open it with notepad and delete all the lines with ea.com in it. Save and Play!
Alternatively, making Origin offline may fix the issue.
22# Mass Effect 3 Has Stopped Working – Crash and Freeze
This may have something to do with the performance fix as mentioned above. If your system is using integrated graphics chips, Mass Effect 3 will freeze followed by crash to desktop.
To fix this – Go on your Nvidia parameters > 3D parameters > Globalparameters then check your favorite graphic process and choose’high high-performancermance NvidiaProcessor’.
23# Crash At The End of The Mission or After Pressing ESC
Lowering your resolution may fix the issue.
24# Mass Effect 3 Crash At Start
Disable Origin in-game to resolve the issue.
25# Mass Effect 3 Launches With Black Screen and Doesn’t Load N/A
26# Mass Effect 3 Slow/Long Loading Times Fix
Those will dual-core CPU may experience very slow loading times affecting the over-all experience of the game, especially Multiplayer.
To fix this issue – ALT-Tab out of the game and open task manager. Go to processes and right click on MassEffect3 exe file and click Set Affinity. Change it to One Core and click Ok. Open the manager again, right click on the Mass Effect 3 exe and Set Affinity back to two cores. Only catch is, you will have to do this every time you start the game.
27# Mass Effect 3 Slow Loading Followed By A Crash
If your game loads very slowly and then crashes to desktop, you should disable Origin in-game to fix the issue. You can disable it by going to Setting and Ingame and Un-check Enable Origin In-game.
28# Multiplayer Profile Name Defaults To ‘Player’
If you don’t see your Origin or EA nick and instead see ‘Player’ alias when playing Mass Effect 3 multiplayer, you should set default profile at EA and restart Origin client to fix this issue.
If you come across any other issues, let us know in comments and we will try to help you out.