Call of Duty: Black Ops Crashes, Freezes, Errors, and Fixes

By   /   Nov 9, 2010


Call of Duty: Black Ops has just been released to masses and already there are many who are facing problems in either starting the game or running it smoothly.

If you are among these unlucky folks trying to run the game and are facing random, crashes, freezes, and other performance issues. You can refer to the troubleshooting guide below to fix these issues in Call of Duty: Black Ops.

Call of Duty: Black Ops Troubleshooting Guide

Where to Find Your Config File
Call of Duty: Black Ops config file is location here.

C:\program files\Steam\steamapps\common\call of duty black ops\players

Its “config_mp”, you can apply the tweaks in there.

1# Steam Connection Lost, Fix
If you are experiencing the constant connection issues to Steam, you need to be patient as the good guys at Steam are on the problem to fix it.

We are aware of the connection issues occurring on Steam and are working to correct them. Thank you for your patience. – DerrickG

2# Call of Duty: Black Ops Lag Fix – 100% System Resources Usage
If you are experiencing lag because your system usage goes up to 100% when you start Call of Duty: Black Ops, you can try the following workaround.

  • Run Steam in Offline mode.
  • Start Black Ops.
  • End the steam.exe process.

3# Game Unavailable – Steam
Gazilion people are trying to download the game from Steam, servers are too busy to handle your request, give it few hours. Or logout of Steam, restart Steam, and try again.

4# Black Ops Crashes After Changing Resolution
If you would change the resolution, it may crash the game. Same happens if you ALT-TAB during the game. No workaround but, there was an update done automatically via Steam, I believe it fixed this but you can correct me if I am wrong and I will search for workaround then.

5# Call of Duty: Black Ops Can’t Join Multiplayer Games – Stuck at Loading
Seems like servers are overloaded and as I quoted the Steam employ above, they are fixing this.

6# Steam Goes Offline – While Joining Multiplayer Games
Steam goes offline when you start Multiplayer ? and it kills your friends list ?. I don’t have any possible explanation to this but I am looking into it. Will update when I have something.

7# How to Change FOV
You can change it from the menu, and console /cg_fov 80.

8# Call of Duty Black Ops Sound Fix, No Sound Fix
You started the game, game runs fine but there is no sound. Now the thing is the game is reducing the sound by a considerable percentage that you can’t hear it. The game may also be muting the sound on start, similar sort of problem was with Call of Duty World at War. Anyway, you can fix this issue by the following workarounds.

Solution #1
1. Start Game.
2. [ALT] + [TAB]
3. Go to your system try by your clock and locate the icon that looks like a speaker.
4. Now, either right click on speaker and and chose “open volume mixer” or left click on it and click “mixer” underneath the volume slider.
5. You should now see Call of Duty: Black Ops volume control, drag it up to the top.

Solution #2
Go to Control Panel> Hardware and Sound> Sound > Click on Communications Tab and select “Do Nothing” radio button and it will fix this issue, its a permanent fix.

Solution #3
If on the launch game mutes your sound, you can un-check the mute and the sound will come back.

Solution #4
You can also force the game to run in compatibility mode to fix this issue. Find the exe in the steam folder, and run it in compatibility mode for XP. This will force direct X 9 and the sound will work.

Solution #5
If the game is recognizing your audio device wrong, like you have headphone connected and it is showing speakers. Also you are unable to change the settings, then try this.
Go into the installation folder, then the redist folder then the Directx folder and run DXsetup again. After that go in game and see if you can change audio device, you should be able to. Tip by Rouss3l

Solution #6
Right click on the speaker, select playback devices, highlight sound device you use, click Properties, and then Advanced Tab and select 16bit, 48000hz(DVD quality).

Note. Update your sound card drivers and DirectX, it will help the cause.

9# Game Doesn’t Start
First if you have downloaded the game from Steam, try to run the game from the installation directory. If you get the dll missing error, download that dll file into you Black Ops installation directory and run the game. You can download any or every DLL File from here.

Do an integrity check to see if you have missed any files, Steam will automatically download these files. Start the Singleplayer mode, and then you can go into Multiplayer. This may fix this issue for some.

10# Call of Duty: Black Ops Freezes
If you experience a freeze while playing online, it is also possible that you may be having a network problem. If you are experiencing freezes while playing the game on console, try running the game from the disk and make sure your disk is scratch free or don’t have any physical damage.

If you are experiencing freezes on PC, make sure you have updated video card drivers. Disable any antivirus or firewall you have installed and see if that resolves the game freezing. If game doesn’t stop freezing randomy, you can try running the game windowed.
1. Go to Black Ops installation directory
2. Open the Players directory
3. Open the Config.cfg file in Notepad
4. Search for the line seta r_fullscreen “1”
5. Change the 1 to 0
6. Re-run the game.

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