SimCity 2013 Crashes, Errors, Online, Freezes and Fixes


The latest iteration in the SimCity series has finally been released to masses. If you are a SimCity follower, you must be itching to jump into the city building simulator by EA. The game however, may present you some technical problems not allowing you to enjoy it properly.

If you are facing such issues, you should look for a possible solution from our list of workarounds. If you are facing an issue that isn’t listed or know any other workaround that might fix these issues, don’t forget to share in the comments.

#1 SimCity 2013 Crashes on Launch – Missing DLL File
The error usually occurs due to some conflict between Origin/Game and some other software installed in your system like your firewall or antivirus. Unblocking the “.exe” files both for origin and the game in firewall/antivirus can help you fix the problem.

#2 SimCity 2013 Graphics Issue – No guides, or Data layers, No Zots
If you have updated drivers, you should try to tone down lighting to minimum to see the missing things.

#3 SimCity 2013 Graphics Issue – Ground Texture and Other Objects not Being Displayed Properly
Same thing, you should reduce the lighting to minimum to make them visible.

#4 SimCity 2013 Stuck on ‘Processing Large File”
Chances are that it’s not stuck since the game itself is 13GB in total. If your download is slow at some point or even halted, you should wait for it to complete. The download speed obviously will depend on your connection speed.

#5 SimCity 2013 Bug – Tools don’t Show up
If you have been able to run the rest of the game fine and just happened to stumble upon this issue, restarting the game should fix the issue for you.

#6 SimCity 2013 Not yet released Message
The game has only be released in these regions for the time being:

  • North America
  • Canada
  • Mexico
  • Brazil
  • Singapore
  • Hong Kong
  • Korea
  • Taiwan
  • Thailand
  • Russia

If you are in some other country, you will have to wait till 7th or 8th of this month. Furthermore, if you are in one of the above mentioned countries and still getting the message, you should know the support team at Maxis is working to resolve the issue.

#7 Simcity 2013 Install Stuck at 30% – Runtime Error
If reinstalling the redistributable package doesn’t fix the problem then you should try to uninstall all the redistributable packages installed on your system and let the game install the one automatically. It may sound crazy but it’s worth of a shot if you don’t want to be on the waiting list for a patch.

#8 Performance Boost for ATI Users
You need to disable the catalyst control panel to improve the performance of the game. It can also fix the small graphics related glitches for you.

#9 SimCity 2013 Crash – The Music Plays but the Game Crashes
As a quick fix, try disabling origin in-game. Restart the client and this time, SimCity will not crash.

#10 SimCity 2013 Crash – Error SMCY28
The error is not persistent so a simple restart can fix the problem for you. The error occurs due to interruption between the client and the internet connection so refreshing your connection can also prove helpful.

#11 SimCity 2013 Error Code SMCY32
If you are getting this code, you need to uninstall the game and install it again.

#12 SimCity Black and White Screen Problem Fix (Windows 8)
On windows 8, you might come across a black and white screen that won’t allow you to proceed further. In that case, you need to run the game in windows compatibility mode. To do this:

Locate your SimCity.exe file (either in your SimCity installation directory or on your Desktop), right-click on it and choose Properties. A new window will appear. Click on the “Compatibility” tab and activate the Checkbox next to “Run this Program in compatibility mode for:”. In the Dropdown Menu choose “Windows 7” and confirm by clicking on OK.

If you have come across any other issues in the game, let us know in the comments and we will try to help you out!

By Ali Asif

Being the managing editor, Ali manages a lot of the editorial duties as well as publishing stories for you. A long-time gamer, his favorite game series is the Gears of War but when he's not gaming he likes to kick back with a few popular animes like Naruto.

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    • brian

      I have windows 7 but when I click play, my screen just flashes black and white. I can still hear the music playing but screen just flashes. What do I do if I have windows 7 and not 8?

      • Daniel Michalik Larsen

        I have the same problem :(

    • gasd

      If you want to start a launcher in win8 you must edit SimCity/Config/ConfigManager and delete the source where it checks your system ;)

    • Zombi3

      I start up Simcity and it only crashes when I have the lighting setting set to minimum. But if I don’t have the lighting setting set to minimum then the water has weird flashes of light washing over it repeatedly. I can’t win

    • iancredible

      played for about 2 hours last night. went on it this morning, worked fine, i went onto a different land and then it asked me to connect it to my other city, i went to click the road sign and my computer crashed, tried restarting, crashed again, reinstalled, crashed again, deleted all user data, crashed again. and when i say it crashes, i mean you press play and it launches a black screen and crashes there. my graphics drivers are up to date, the game has the latest patch updates.

      any ideas?

    • samgyyyg

      when i play the game it has a black screen and i cant build anything or see terrain

    • Justin

      Map is black and can only see toolbar, solutions?

    • Justin

      Map ground is black when I enter a game? Solutions?

    • Dsboy 33

      I can’t play because when I enter the map the ground of the map is black or white so I can’t put nothing down I need help!

      • rattlesnake_906

        system specs? Drivers version?

    • Gadget Shift

      do any of you have an idea on how to fix #9 if the quick fix doesnt work?

    • jimmster

      on my simcity 2013, the ground will not show up and all I see is blue checkers. I cant see the water ether.

    • http://www.facebook.com/Novak83 Ed Novak

      My game won’t patch. I launch it, it downloads the new patch and prompts me to restart, I do so, and… nothing. Then I have to exit completely out of Origin and restart it, because it thinks the game is still running.

      • http://segmentnext.com Ali Asif

        Have you checked the processes (through task manager)? Is the game still being shown there?

    • derp

      Updated my video card (GTS 360M) driver, turned graphics setting all the way down and still no ground texture or data layers.

    • knox

      my game is now stuck at the update menu before the game opens. it says checking for updates and is pinned on 100% but NEVER changes.

    • http://www.facebook.com/jtonlive Jared Davis

      Game loads to start up but when loading a city the music skips for a split second and the game crashes. Graphics card updated, Origin and Simcity both on allowed list with firewall. Dont get it… a little help EA/Origin?!?

    • http://twitter.com/bazkur98 Bazkur

      Game played great for about 2 hours last night and then crashed (exception report can be found on EA forums: http://answers.ea.com/t5/Crashes/SimCity-not-opening/m-p/618668/highlight/false#M561) now game won’t launch at all from Origin. No errors no nothing. Splash screen from Origin says it is launching and then it disappears. I never even see simcity.exe show up in the task manager.

    • td65924

      Everything else runs fine (once you can get into the map) but i cant get ground textures even with every setting turned all the way down. This whole experience makes me want to throw the game out the window

      • rattlesnake_906

        What are your system specs and gfx driver version

      • rattlesnake_906

        Your system specs? Operating system? Which driver version are you using?

    • thatguy2048

      After launching the game the screen flashes and I can only see the mouse cursor, and hear music. I have tried running the program with both the integrated and dedicated graphics as well as different compatibility modes with no effect.
      System Specs-
      Windows 7 Home Prem. 64
      16Gb DDR3
      i7-3610qm
      Nvidia 670m

      • rattlesnake_906

        Have you tried the latest beta drivers? When it was the last time when you updated your gfx drivers?

      • rattlesnake_906

        What about your gfx drivers? Did you try the beta drivers?

      • rattlesnake_906

        Have you tried these drivers?
        http://blogs.nvidia.com/tag/simcity/