Sonic Generations Crashes and Fixes

Use these handy fixes for various crashes, stuttering and freezes that you may come across when playing Sonic Generations.


Sonic Generations is by the far the most optimized console port released on PC in my recent memory. Solid 60 FPS cap, visually brilliant and smooth gameplay make all the difference and Sonic Generations have them all. However, should you still face issues we have this Sonic Generations Crashes and Fixes guide to help.

Sonic Generations Crashes and Fixes

There only few minor bugs, that need to be fixed and good thing about them is, they aren’t engine related mostly. Anyway, if you come across any technical hurdles when playing Sonic Generations on PC, read our troubleshooting guide that follows to look for a workaround that will get you going.

1# Game Slows Down Randomly – Stuttering
You may experience little slow downs in highly detailed sections of the game. There is nothing wrong with your system, it’s an engine issue probably and will be fixed after the developer patches the game.

2# How To Edit Config Files ?
Go to C:\Program Files (x86)\Steam\steamapps\common\sonic generations and you will find StatsConfig.cfg, GraphicsConfig.cfg, AudioConfig.cfg, and DefaultInput.cfg. Back Up these files and edit them appropriately. You can’t exchange these files with your friends since they contain a hardware string that is specific to your computer.

3# Game is Currently Unavailable
Verify the integrity of the game cache.

4# Critical Error! Game files either missing or corrupt please reinstall!
Do as said, or verify the integrity of the game cache. If it still doesn’t work, delete the sonic generations folder or exe and verify the integrity of the game cache.

5# Random Framerate Drop
Some of you may experience constant framerates drop after the game starts. This has been widely reported by the ATI users so my guess is a driver conflict – try updating the drivers or downgrading them to a more stable version if you have installed the beta drivers.

6# Game Freezes at Skill Shop ?

7# Sonic Generations Configurarationtool.exe Error
If you can’t start the configuration tool for some reason, you can try these workarounds:

  • Delete the config tool and verify the integrity of the game cache.
  • Start the config tool as admin.
  • Verify the integrity of the game cache – In case it is occurring due to a missing or corrupted file.
  • Try to exchange config tool with any of your friends who have a working game and config tool of Sonic Generations.

8# Configuration Tool Crashes
If you have USB Controller or Adapter plugged into your system when you run Sonic Generations, unplug it or otherwise the configuration tool will crash when you click close/start and will not save the settings.

9# Crashes on Launch – Crash To Desktop
Unplug any USB device connected to your PC.

10# Black Screen At Start Up
Make sure you have set the graphics settings in your Nvidia and Catalyst control panel to application controlled or you may get Black Screen at start-up instead of the main menu.

11# Online Mode Crashes
If you are experiencing continuous crashes when you try to dive in Sonic Generations online mode, you should make sure that your firewall or any security program is not blocking Sonic Generations.

If you face any other issue related to Sonic Generations, comment and we will try to help you out.

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Zawad Iftikhar is the founder of SegmentNext.com, an FPS enthusiast and a Call of Duty veteran, having participated multiple eSports competition.