Alice: Madness Returns FPS Tweak, Crashes, Freezes, Errors, Sound, Fixes

By   /   4 years ago

Alice Madness Returns has surpassed the original game with improved artistic beauty and interesting gameplay elements. If you are fan of the series, it’s a must for you.

If you come across any issues while playing Alice: Madness Returns on PC, you can refer to the troubleshooting guide below.

Alice: Madness Returns Errors, Crashes, Freezes, and Fixes

1# Alice Madness Returns Freezes on Xbox 360
If you have installed Alice Madness Returns on hard drive of your console, you may come across random freezes. Try running the game off disc to resolve this issue.

Those who are experiencing Disc Spinning sound with Xbox 360 when the game starts, have some patience, I will update If I found a workaround on that.

2# Alice Madness Returns Surround Display Tweak – 3D
Those of you who either have ATI Eyefinity or Nvidia Surround display may notice menu squashed in center when you try to run the game in tri resolution. You may not be able to see the menu in certain cases, while the game works fine on single monitor.

If you are experiencing any of these issues, you may want to tweak the Alice.ini to fix this issue.

Go to:

\Documents\My Games\Alice Madness Returns\AliceGame\Config\AliceEngine. ini

and change these resolutions to your desired resolution to be able to play the game on your center screen without disabling surround setup.


If you want to disable the FPS cap, do the tweak below:


3# Alice Madness Returns Mouse Spinning, Cursor Movement
If you have any USB device plugged as you start the game, you may notice the cursor goes automatically to the top left of the screen. If so, unplug any of these devices and restart the game.

4# Alice Madness Returns Controls Problem
If you are experiencing several unresponsive buttons or mouse/keyboard malfunctioning, you may want to disable all the USB devices plugged into your computer, and restart the game. Make sure the game picks up your default controller setup.

5# Alice Madness Returns Framerate Fix – 60 FPS Tweak
Open Alice.ini in text editor, you can find the file located here:

\Documents\My Games\Alice Madness Returns\AliceGame\Config\AliceEngine.ini

and Set these to your desired values for framerate boost:


6# Alice Madness Returns Auto Save Corrupted
If your game froze while playing and you were forced to restart the game, you may lose all your progress if you have been relying on auto save. In this case, it would most probably be corrupted, so make sure you are saving progress manually at the start of each chapter.

7# Alice Madness Returns Controller Support
If you are trying to play the game using your Xbox 360 or PS3 controller, make sure you have unplug all other third party controllers or USB devices. The game may not work well if you have third party controllers connected to your PC.

8# Alice Madness Returns Has Stopped Working
Try to run the game windowed.

9# How to Play Alice Madness Returns Windowed

  • Navigate to your Alice Madness Returns Folder.
  • Go into Game\Alice2\Engine\Config
  • Open up BaseEngine.ini in any document editor.
  • Ctrl+F or scroll down to the [SystemSettings] area of options.
  • Look for Fullscreen=True and change it to Fullscreen=False.
  • Save the .ini and load up the game.
  • Enjoy Windowed Mode.

10# Alice Madness Returns Crashes on Playstation 3
When you start the game on your PS3, it goes to a black screen and then just stops, stays on the black screen and then dies completely. You have to manually turn off your PS3 to restore it. In order to resolve this issue, make sure you have the latest firmware installed because this may be happening due to a firmware conflict.

Confirm that you have updated the PlayStation 3 computer entertainment system with the most recent system software . You can check the version you have installed on your PlayStation 3 by selecting:

  1. Settings.
  2. Then System Settings.
  3. Then System Information.

You can also try creating a new Playstation user account.

  1. Press the PS button the controller to enter the PLAYSTATION 3 XBM (XrossMediaBar).
  2. Select the Users tab.
  3. Select Create a New User Account and press the X button.
  4. Enter a name for the account and login to the new user account.
  5. Try loading the game.

11# Alice Madness Returns Sound Bug
No sound during the cinematics ? try to run the game in stereo sound settings. You can select the settings from the drop down menu of your audio manager.

If you face any other issues, you can post a comment below, and I will try to help you out.

Zawad is the lead editor of SegmentNext. He primarily manages what gets published on the site. He is a finance student and PC games enthusiast.
  • Meenah

    Im playing on a PC and my game keeps crashing right after I enter the room with the musicians for Carpenter’s Show. I’ve reloaded from the last chapter to see if that helps and I’ve previously played well past this part but it continues to crash.

  • hedwin

    i had windowed the game but it still stopped working when i halfway play my game.

  • niki

    ok so i have a good grapihs cardand good amount of ram but its y processer tht cant handle it so when i go to windowed mode it works fine but i can make the quality change there for it runs fast on some parts butrealy slow threw out the rest of the game unlike when i have it in fullscreen wen the resolution is 640×450 or something like that its prettygood qulity better then the alice1 any way so how do i make it wen its in full screen not o crash

  • emma

    I installed the game and it worked fine for a day,but then I could only play for a few minutes because it crashed and said “This software has been modified or tampered with.Please install original software.”
    What can I do?I really wouldn’t want to uninstall the whole thing and start again…

    • Varna

      I have the same problem too. Also I can add that this happened several times. At first my strategy was to move through laggy place as fast as possible. Then it worked fine for some time but repeated inevitably at other places. Now I can’t do that because there are some tough beasts which have to be taken.
      Question: How to fix it?

      • Sigma

        I have the exact same problem… From what i researched most say to uninstall the game and install again. but i REALLY dont want to lose all the progress… Please help, how do i fix this?

  • alex

    hey, i have a glitch on my game that doesnt allow me to pick up memories sometimes. When i do, the memory starts acting crazy,glitching around Alice before it disappears. Then i still have the little box on the screen that says, ” C for memory” and it doesnt go away. What do i have to do to get that memory?

  • Naani

    I have almost the same problem i have alice for pc & i install it but when it comes to ea games download manager it says it has a problem & i dont know what to do Pleaaaasee HELP !! :((

  • LANA

    hey! i want to know how i can use an umbrella in Gta iv -the ballad of gay tony? any suggestions?

  • WinterIce

    Hi, so I have a problem with my game Alice Madness Returns for PC, I have a Windows Vista Home Basic and when I play the game, its like really slow, the mouse takes forever to move and to click certain things like Menu or whatnot. The clips work fine, but when I go to play the game after the intro either A. It says there was an Error and cuts off the game or B. I can move Alice but it takes forever for her to move and its really slow. Do you have an solution to fix this problem? Or what its wrong? Thanks in advance! :)

  • nIsHaRaHmAt

    Have freezing problems when i play Alice in PC…. the game freezes and then crashes….. im using Windows 7 ultimate by the way…. please help…

    • nick

      i know its making me mad i need helpo and i jsut got it yesterday but it wont let me reinstall it cause i can inly use the kyen once any way i play it in window mode and runs slow as fuck casue i an change the rsolutoons game qulity casue wen change the resoluton the window gos smaller

  • 183

    How do i fix this sounf problem? When i enter the game there is no sound at all, only futing thoes mini movies and when i collect a memorie, im not that great whit computer adn i dotn know what you mean by puting it on stereo.Can someone pz help me i want to play thsi game bad!!! and i wont paly it whitout sound! Someone plz help

  • Rhianna

    I got the
    Steeleries 3GC controller to play with Alice: Madness returns on mah PC, But it wont work.

  • wiston chan

    hi, although I setting the sound in stereo, there is still.sound problem.
    is there any other way to solve souns problem ? thank you.

  • Dewa

    At chapter2 mini game by sharks my game crashes and gives me an error: This software has been modified or tampered with. The game will now exit. Please install original software:S…i tried the same as some guy wrote bfr by AliceEngine.ini to change Maxsmoothedframerate=60 and Usevsync= False, even put in-game PhysX Low, but nothing seems to help:S…any suggestions folks?
    Thanks in advance.

    • niki

      i have the same glitch but its wen ever i play it for a setin about of time dosent matter where i am it realy sucks i just got it and ivebeen waiting to pay it scine 2011

  • Szszi

    yep, having the same problem, and couldn’t fix it yet…:S
    anybody some suggestions on this?
    thx in advance

  • Bob

    I installed the game without a hitch, but for some reason, the camera won’t stop spinning once I’m in game. I have tried unplugging my mouse and keyboard but to no avail. And even if that worked, there’s no way I’d go through that each time I wanted to play. I’m on PC…obviously.

    • itirrellevent

      You probably have to go in to controls, and camera settings. I had similar problem…. The mouse sensitivity is motherFecking high by default. move it down to 0 or whatever the lowest settings in camera config you can get it to. Should solve problem. EA games doesn’t know anything about how to set up defaults it seems.

  • Stephen Steurbaut

    the game crashes at chapter 2 mini game with sharks. I set maxsmoothedframerate=60 and usevsync= False and still crashing much
    i set it on “read document only” What should i do know?

    • Szszi

      yep, having the same problem, and couldn’t fix it yet…:S
      any help guys?:)

  • jp

    I recently bought Alice for the PC and got a third party controller, a Steelseries 3GC, and can’t get the game to pick up this controller is this just because it will only use a 360 or a PS3 controller?

  • Adest

    I’ve got a problem with my Alice: Madness returns, see, im playing it on pc and got all thing installed and ready to go, but when i double-click the application to go play, it only flashes the screen only a little bit and the process goes back to the start, nothing happens

  • Mili

    My problem is that i have the two games of alice, but alice madness returns doesn’t have sound,although the other does…what can i do?

    PD: sorry my bad english, i’m from Argentina jaja xD

  • Rose

    I have downloaded alice madness returns to my XP laptop, but it wont work . when i start it up i immediately get a report saying : A:MR has encountered a problem and needs to close. we are sorry for the inconvenience.
    Please help… ive been waiting for this game to come out for ages… !!!

  • Josyula

    In chapter 4 after the executioner’d first attack , alice runs into a place where she needs to pull the chain. when i pull the chain nothings happening . actually it should be raising the air gushers .
    please help!

  • Imtiaz

    I am using PC for this game. but whenever i try to start the game its show Alice is standing and no menu appear to start the game. please give me Solution….

  • Dan Sullivan

    I am on the part where the excutioner show up and then i ran away and went to the keyhole and then gather the tooths and then i went outside and the bird freeze on the background and then i pulled the chain and nothing happen, the pot was suppose come down but it didn’t.I can still move Alice and but i can’t go any farther so what should i do? Please i am all ear

  • kristin

    I have this game on the ps3 and right after the part where i chase the white cat and the old pigeon lady tells her story it goes into loading and does not stop. I’ve tried several different things and waiting is not the problem. I’ve waited for multiple hours. Quiting, taking out, and restarting the plantation is not the answer either. I’ve tried.

    • Zawad Iftikhar

      Sorry :( but If you are experiencing this issue of your Playstation 3, there is not much I can help you with. I can only recommend you to contact support at best.

  • Richard

    I bought the game for ps3, had no problems in the first 2 chapters in third one when i try ro enter in a specific room it says the data is corrupted and the game crashes. Shame on EA for selling the game in this condition is just like playing a beta version

  • Angela

    Hello, I bought Alice Madness Returns game on PC and game doesn’t work. I had installing it and in the end it appeared something like that:
    “release date check failed
    error occurred during the online release date check”
    I’m connecting with internet, but that must be something wrong with this…I was trying to off firewall, but that didn’t work.Please for help!
    Sorry for my bad english…

  • Vladimir Kovacs

    I downloaded the video for Soul Caliber 5. When I went looking for my Alice data under the memory part of my Xbox, all of my alice data was saved under soul caliber 5. So far it doesn’t seem to be causing any problems. Is there a way to fix this?

  • Cat

    I have the pc version and I’m about 50% in. I’m at the point where alice has just become a giant and killed the exicutor after eating the cake when I discover the punch (l click)and stomp(r click) controls don’t work. I also took notice that her umbrella block (the E key)isn’t working. any troubleshooting sudgestions would be a big help.

    • Setha

      iI have the same problem… i’ve found that you can do a normal attack by pressing “C”, but at the time you have to stomp on the first Queen’s heart, the stomp doesn’t work…

      • Tuuli

        I have the same problem… I don’t know what to do to get forward in the game. So frustrating. If anyone knows how to fix this problem, please respond.


    • a helpfull guy
      how to fix giant stomp and other “keys wont work” problems

      it worked for me
      now both buttons works fine just read carefully and it is going to be fine
      ,BUT IF you want to be on the safe side and/or your not used to fixing stuff like this ( i am ) you can make a copy of the file so you dont fuck up the hole file by mistakeas you vill find out if you fix it, one character more or less can make BIG difference

  • Bronte

    I just got this game for my ps3 and I’ve been playing it for a few hours now but I havn’t encountered any way to save it, no checkpoints at all. Im afriad to turn the console off and lose all of my data. Whats going on?

    • Zawad Iftikhar

      Last time I checked, there is nothing you can actively do, there is only auto-save.

  • tyler

    I have a stereo system in the audio manager and a directx 11, but still the sound won’t come on except during the cinematics and memory ones. Can you help me solving this problem?

    • mac

      I have the same problem .. anyone can help us solve


      • Iga

        the same problem….:(

        • Tamara

          The same problem T_T
          by the way my OS is Windows 7

          • Malakas

            Please help us with this bug! :)
            I’m already halfway through the game without any audio – I guess I just really like the game so much. LOL

            Please, I really want to know what Wonderland sounds like. 😀

  • Brad

    Audio Manager? What is that, exactly? Are you assuming that my sound card is the same as yours? Or is it something in-game?

    • Zawad Iftikhar

      I am assuming your audio-control manager or audio control panel after installing the drivers would let you change the settings as specified. Like I for one, have Realtek HD audio manager….

  • Edward Pollard

    I actually installed it on xbox 360 because I had freezing issues requiring hard restart. Now it’s frozen in the side scrolling section about 40% through. I’ll try uninstalling it again…

  • Faxas

    Ive just downloaded alice and im having a fps problem its always lower than 30fps sometimes even 10 fps its frustrating ive tried the 30 fps caps tip and it didn’t work.. and its not a hardware running it in a core i7, 6gb ram, ati 5870 1gb win7 pc.. so what could it be help please !!

  • Tor

    The frame rate fix doesn’t help for me, and UseVsync automatically changes back to TRUE after I’ve run the game. My pc shouldn’t have any problems running the game at all. Is there anything else that can be done to fix this problem??

    • Tor

      Ahh! Never mind I just did a small mistake. Anyway, now as it goes smooth im getting this error that says it has stopped working, this usually happens when i respawn. I tried to run i windowed but still got the error. any suggestions?

    • Zawad Iftikhar

      Make sure you set the file to read only, after making the changes so that it doesn’t revert back the changes you made.

  • Niclas

    The thing is that still with the change of the framerate, it doesn’t work properly.. I wonder what were the guys of EA thinking when they did this…

  • Martin

    That’s it, I had with this shitty game.. I’m through with this fucking game. I’m heading to the store for a refund I should not had purchase this crap. Goddamn resolution thing doesn’t work at all..

  • mathieu

    If you encounter the issue number (6# Alice Madness Returns Auto Save Corrupted) on PC, then just rename the “new” game like your previous file name. It should work again (at least it did for me);-)

    • Zawad Iftikhar

      Thanks for the top Mathieu, I am sure it will help others too.

    • Luigi

      I’ve not understood the procedure… :/ Which file do I have to rename?

  • Mother

    Tried everything possible it doesn’t run. Admin mode with compatibility SP1..2… or 3. Uninstall reinstall. With DVD with Orgin. Nothing. Drives me really mad.

  • Z

    ihave Alice: Madness Returns on my ps3 & iwanted to kno if igo back a chapter will ilose my current data all together??

  • Katrina

    In the Hatter’s castle, I’ve skipped what was probably a mini-boss fight by running out of the room (down a frozen chute of metal) and there appears to be no way to get back to it. The problem is the sound is stuck on “combat” music and won’t stop– and has been for the last hour. I’d like to hear the actual music for the level– any ideas?

    I’m playing on Xbox.

  • collbn

    for XBOX 360.I bought the disc with the bonus original game and downloaded. I have not saved it to the hard drive.
    I played the original game for about half hour and then wanted to try the new game (madness returns). When I push start, it goes to a loading screen and then the whole screen goes black. The controller and box are still on, no red ring or anything. I have to shut off the console (dashboard won’t come up) and turn it back on. It looks like the PS3 is having the same issue? Thank you.

  • Paul

    I’m trying to figure out how to manually save a game on Alice Madness Returns for the PC. You mentioned being able to do so earlier in this post but you don’t mention how to save manually on a pc. Any help would be appreciated. Thanks.

    • One Nut

      You can’t. It auto saves each checkpoint and places you back there if you quit or restart from checkpoint in the pause menu.

      • Marce

        but it says “try saving manually at the star of each chapter”

        • ???

          I thought same, is author not going to correct article?

  • Elizabeth

    I downloaded Alice Madness Returns and cannot play it. I try to open the program up and I immediately get an error report. This is what it says: “Alice: Madness Returns has encountered a problem and needs to close. We are sorry for the inconvenience.”

    There is no information for me to use to even try to figure out what is wrong. I checked my system against the requirements and I believe I have everything on my computer that I need. I have no idea what the problem is and I am really hoping you have an answer for me.

    • Zawad Iftikhar

      Try to run the game in compatibility mode. Right click the shortcut, click compatibility tab, and check Windows XP SP3, or Vista SP2 and run the game as admin. Also, if that doesn’t tell me your OS and other hardware details so I can snipe the problem.

      • Vessi

        Hi, there – same problem here. I tried playing around with the Compatibility settings, but with no success. I have a Windows XP (with a Service Pack 3), but the only “modes” I can choose from are Windows 95, Windows 98/Windows Me, Windows NT 4.0 (Service Pack 5), and Windows 2000. I have the feeling, that if I could choose Windows XP (SP3) [like you suggested], A:MR can finally work.

        How can I make “Windows XP (SP3)” an option for myself? (How can I run it in this mode, when it’s not given to me?)

        Hope I wasn’t too confusing… I really want to figure this out, though. Any help would be appreciated. :-)

        • Zawad Iftikhar

          The game should work fine on your OS, the compatibility trick is suggested to those with Vista OS :)

          • Janne

            I have the exact same problem as above, only I do have a Vista OS. I can’t choose the XP SP3 or Vista SP2 options. I’ve tried out the other options, but none of them seem to work. I was hoping you could help me!

          • Lauren

            I have window’s XP and changing the compatability does not work… I still get the same problem… any ideas?