Shogun 2: Total War Crashes, Freezes, Errors, and Fixes


Shogun 2: Total War just released today and immediately there are plethora of queries about different issues associated with each and every aspect of the game. If some are complaining about the lack of polished graphics (No DirectX 11 at Launch), others are experiencing minor gameplay, and install problems. While the developer is hard at work, we have compiled a list of fixes to all these bugs, errors, and crashes that you may come across while playing the game.

Total War: Shogun 2 Crashes, Errors, Freezes and Fixes

1# Crash on Loading Screen
The game freezes and then crashes at loading screen though it doesn’t happen every time but its frequent enough to be annoying.

2# Shogun 2 – Crash After Clicking Enemy Army
Move closer so the army isn’t on the edge of your Field Of View, then try it. Or wait for another turn and then attack the settlement directly, this would resolve the issue. Wait for patch if these two workarounds don’t work for you.

3# Can’t Launch Shogun 2
If you are unable to launch Shogun 2, make sure your system drivers are updated and double check that game files have been downloaded correctly by verifying the integrity of the files.

4# Siege Battle AI Problems
The AI seems to currently be struggling a little when there are reinforcements in Siege battles. Needs Patch!

5# Shogun 2 – Crash to Desktop When Clicking on enemy Castle
Refer to #2. It is similar issue.

6# Crash to Desktop After Clicking My Turn
If you come across this error, it is a random crash may or may not be associated with the game. Make sure your system drivers are update. Do check #2 and every other Crash post in this article.

7# Blue Screen at Start Up
Normally Blue Screen of Death is mostly caused by a software issue. Some corrupted driver installation or minimum memory required to play the game exceeds your current physical memory. Make sure you meet the minimum requirements, and have good working drivers installed.

8# Shogun 2 – Appcrash after launching game (GAME Load CRASH 1)
Try reinstalling and checking the games cache. Its possible that your initial install or download was corrupted or interrupted by a system process, virus, or other software problems.

9# Shogun 2 – Crash at Logo Screen
Make sure you meet the minimum requirements to run the game or you will come across all these random crashes while launching Shogun 2.

10# Low Graphics At Ultra Settings ?
Just wait as the developer release the patch which will fix all these issues.

11# Shogun 2 – Black Sky and No Water Bug
No Water and Black Sky during Naval Battle ? – It seems this issue is associated with people who have ATI graphics card and the latest drivers are the reason for this issue. At this point in time it appears that actually rolling back your driver a version fixes the issue.

12# Shogun 2 – Map Movements are Slow
Make sure you have updated your graphics card drivers and DirectX or you will face slow map movement or even lag during gameplay.

13# Shogun 2 – Small Interface Font – Small Text
Try changing resolution and see if that helps. No real fix yet but that may solve the issue for now.

14# Shogun 2 – No Sound
Make sure you have selected stereo output if you are using headphones or you may not hear any sound at all.

15# How do I Unlock DLC?
1. Open the steam account, click on “my games” tab.
2. Click “Activate a product on steam” button.
3. Now a window will popup, keep pressing the next button until you get the option to input a code.
4. Enter your respective code and click next. You should get a confirmation screen.
5. Launch the game and DLC will be unlocked.

16# How do I reset my graphical preference?
For Windows Vista/7
1. Click on start and open the search or type %appdata%\The Creative Assembly\Shogun2\scriptsin the search bar.
2. You will find a preference file, just delete it and the graphics will be reset.
For Windows XP
1. Go to start and click on Run, Type in the following%appdata%\The Creative Assembly\Shogun2\scriptsand press enter.
2. You will find a preference file, just delete it and the graphics will be reset.

17# No Sound With TeamSpeak Running
Make sure you have the latest version of TS3 from teamspeak.com and you have installed the latest audio drivers. Try another Capture mode under Settings > Option > Capture(TeamSpeak).

18# Units Cut in Half When I Zoom in.
This is neither a glitch nor a problem. This only occurs when you zoom-in a lot, this is normal and you should just zoom out a little bit.

19# Strange Graphics – Weird Colors on Landscape
Open NVIDIA control panel and turn off the multi monitors setting.

Where to Find The Save Files – Shogun 2

C:\Users\[Username]\AppData\Roaming\The Creative Assembly\Shogun2

20# Shogun 2 – Crash on Loading – Crash to Desktop
You start the game, the game loads and takes you to the trademark screen but stuck there. You may have version conflict. Right click on Shogun 2 game in your game library, options, change game language to English, it will download few files and work fine afterward.

21# Shogun 2 – Crash to Desktop – Splash Screen
Make sure you have English version of the game as due to some version conflict the game crashes at start. Right click on Shogun 2 game in your game library, options, change game language to English, it will download few files and work fine afterward.

22# Shogun 2 – Failed to Launch
Again the reason behind is the version conflict. Refer to #6 and #7.

23# Shogun 2 has Stopped Working
If you encounter this error, verify the integrity of the game files.

24# Shogun 2 – No Anti Aliasing
It will come with DirectX 11 patch, the demo had it so there is no reason they excluded it from the full game. It’s just they are working on the performance of the graphic cards and the patch to resolve all this will be out in a week or so.

25# No Sound and Slow Gameplay
Install or Update your video card drivers and DirectX.

How to Resolve Freeze and Crash on Menu – Loading Screen
Comment by Christopher. Hi guys, i have got a mail from steam explaining exactly what to do. Just follow these steps and you fix the freeze issue in the first loading screen. (Samers problem)

Please exit Steam and go to the folder called C:\Program Files\Steam\ (this is the default location for a Steam installation – if you set a different installation directory, you will need to browse to it). Delete all of the files in this folder except: The \Steamapps\ folder and Steam.exe (this file is listed as an application and features the black and white Steam logo) Restart your computer. Then, launch Steam.exe from within the Steam installation folder, and not from a pre-existing shortcut. With Steam running, re-test the original issue.

I hope this will be helpful for you guys as it was to me.
PLEASE NOTE: The game did not work properly before late in the evening to me, so i cant guarantee that it will work for everyone.

By Zawad Iftikhar

Zawad is the lead editor of SegmentNext. He primarily manages what gets published on the site. He is a finance student and PC games enthusiast.


Around The Network
    • boothnat

      When I try to play ANY land battle, the game loads about one tenth of the bar, then crashes. The game worked before, and I have thirty eight hours in it. Help.

    • rabbid tadpoll

      okay so when I go to play the game as soon as I launch it the screen goes black an I cant do anything theres no load screen nothing just black an I have to manually shut of my pc an restart it to exit it how do I fix this

    • Kressh

      I just got Shogun 2 on Easter Sunday and it just finished updating from Steam I clicked on the play button and it asked for Directx 9 or 10 I clicked on 10 and it showed a black screen, then I clicked on 9 and it froze my cursor on the same black screen.

    • nm

      I can’t launch the game
      after i click then it crash rigth away

      • rattlesnake_906

        System specs? OS? Have you tried the fixes mentioned above?

    • Tom Ulander

      So… My friend got this a while back, has an extremely high end PC, can run any other game fine, all drivers updated, triple checked directx and the works, he bought the game from a nationwide retailer and has it installed on steam.
      Whenever he tries to start the game, he opens it up to the splash screen, but it suddenly quits to desktop and starts launching again, and continues in this manner forever.. I’ve been trying to help him fix this for an age now, got any tips?

    • swaggerboy

      I had error #6, #10 and #23, now trying to crack the game properly so i can play the singleplayer in a pleasant way :)

    • bill

      yeah it crashes at the logo screen.blue screen of death.why the guys creative just program the games fixed to your mircosoft windows.each windows is different to each pc so that way they can get around the game being copied.steam is the wrost thing ever invented for gaming

    • Josh

      My game keeps on crashing randomly. I play for some time and all of a sudden it just freezes.

    • cato

      Game developers Sega just dont give a #*%!
      Shogun2 will waste hours even days of your time just trying to get to play it!

    • izzat

      hey dude…help me i cant see my mouse pointer at shogun 2 total war…how can i fix it…pls help me…

    • reallyconfused

      how do i check the integrity of the game files

      \23# Shogun 2 has Stopped Working
      If you encounter this error, verify the integrity of the game files.\

      • reallyconfused

        nvm

    • Daniel

      I´m having the same issue, I´ll reinstall all drivers, directx, redists… and I´ll tell you.

    • Sparris

      Hi, I got a problem. When I’m starting Shogun 2 total war after I have downloaded the new Flashplayer update it is stuck at the loading screen. Please help!

    • Ben

      I had Shogun 2 running perfect, no problems at all but then I got the DLC and the expansion installed and every time my general or agent levels up, there is no text in the trait selection screen so it crashes back to desktop. Going to go back to Vanilla Shogun until this is fixed..

    • andrew

      Hello, I have a problem I try to launch the game but it just loads on the logo screen for like 5 minutes and then it it takes me off the game and says Total War: SHOGUN 2 has stopped working. I verified integrity cache, restarted my computer atleast 3 times, and I reinstalled the game but nothing happened. Please help?

    • Wojtek

      I have a problem.
      When the main menu is lunching, then the game minimize and i can se only the desktop and … the cursor with the skin from the game, when I try to restore the Game from the taskbar ?( sorry for my english ) Only a small black rectangle appears at my upper left side of the screen. I do not know, it isn’t a Black Screen problem I think, becouse the game is working, I can not only open his window now… Please help.

    • Cyrus

      the game worked fine for me for four days – then suddenly after loading up the game i get this – and it continues into the campaign as well.

      http://i244.photobucket.com/albums/gg5/Cyrus_Crashtest/shogun-2-graphics-problem.jpg

      i cant find a solution anywhere, and steam arent being of any help
      i havent changed any settings / installed new software or anything for it to happen, and i HAVE tried all the usual fixes for when a game goes nuts – including verifying / defragging the game cache through steam.

      any ideas? ANY? ANYOOooNNE?!
      - has anyone even seen this problem before?!

    • nicholas

      same happens to me dont know wat to do

    • tomy

      I found a big fail in Shogun 2 which gives me 22.000000,- in one turn.. no heck… and this could continue. But I realized it late to load it back. Anyway it gives you fun to make really huuuge army, but of course the game lost some feelling.
      I just realized that you can block enemy sea business routes by each ship you have. So I didn´t block one route by ships as a 1 unit but sended each ship on the same route.. because it can give you much more money (it gives no much sense but it is so). But then next round it showed me that I can earn that impossible 22 milion.. it was just from this blocking. Clan Homa, because of this blocking, starts busines in enormous amounts.. do not know why.. the money really comes next round and game continues standardly just I was milionar :) I´m not sure if this is stardant \fail\ of this game or it was exceptional.. I check it in next dayx.

    • Clay

      Hey, just curious if anyone could solve my problem, when I start the game it works fine however when im starting a battle or in mid battle it crashes to desktop, in the campaign map it crashes also I was wondering if anyone could help me with this issue.

    • Saam

      Damn,i have the same problem

    • tojo

      I have avista .the game wont launch help i am not very well in computers can someone explain in stemps what i need to do.
      Please help me.

    • tojo

      When i launch.the game says :shogun doesnt work…
      this is problem nr3.
      but i am a noob in computers…
      can someone help i have a “dumb” vista.
      Help i want to play.

    • skinnyman

      Yes, Its very likely it will still crash in the same way, but it will take longer between the crashes.

    • louis

      so i change it to 9?

    • skinnyman

      Louis, Are you running on DirectX9 or 10? Mine does this too, if you are on 10, change it to 9 And it WILL crash like before except you will get alot more game time out of it, All i can reccommend is save the game alot.

    • louis

      Mine freezes when I’m on the campaign at randomly. When its in the middle of changing turns. when I click anything. Or it just stops when I’m doing nothing. everything else is okay.

    • skinnyman

      Im having a Crash Everytime i Win a online battle, It only happens when i win, when i click continue to go to the results screen, i have audio and eventually after about 20 seconds it just goes to desktop. so theres no way for me to recruit new vet units… annoying. Anyone have a solution please???

    • filip

      have you found solve to your problem? @my pc shtw2 crushes everytime i enter battlefield, even on benchmarking. gpu should be enough demo runs correctly

    • kristian

      is there a fix for the offset screen and cursor yet? game looks great but just can’t get into it yet…frustrating

    • 4dead

      I just found out a small fix for shogun 2 crashing and stuff, all you need to do (well all i needed to do)is to instead of running the game using directX 10 (which it will ask when you run shogun 2 using steam) run the game using direct 9. that completely stopped my crashing and problems.
      if it doesnt work then try your graphics settings or download a new updated driver.

      Hope this helps people!!!

    • shogunsky

      anyone got problems in multiplayer mode while choosing to battle on the field ? me and a friend get game crash when we do that, just before it finishes loading into the battlefield the sounds stop adn we get an error and out to desktop

      • Hidejoši

        Hi, i have the same problem :(

    • mf

      I don’t have a problem with the game working, i just can’t get the annoying steam screen from popping up every time i turn on my computer. Just because i turn on my computer, doesn’t mean i want to play haha…Any help?

    • SNeetch

      Same again, stops on a clan logo, the same clan each time, a newly encountered one too. Music, menu and encyclopedia work fine but nothing moves.

    • cagatacospt

      i was really looking forward to play shogun 2 since empire was always crashing… now i have shogun 2 and it´s exactly the same, shame on you The Creative Assembly, shame on you…

    • Flip de Beer

      Pfffff… its really really tiring to buy a game and get this in return. A wonderfull concept but it doesnt work a bit. Constant freezes, its driving me insane. Maybe steam could be of some use for a change and help out the gamers.

      very very frustrating, u cant get into playing the game. i just want to smash and break things…AAAARRG

      ps and am i the only one who just cant read that reCaptcha?

    • J

      I can not launch the game when I click to play shogun 2 Stream is running.It shows that connecting to my id then it shut itself, so can not launch the game.This problem occurs when I buy ikko ikki version ,so now I can not play the game.Anyone who know how to solve this please tell me.I reinstall it many time but it not work.

    • Ash

      Looks like there may be a trend with ATi HD4870′s, I have 2x in crossfirex, and the game crashes on the splash screen…

      Done everything suggested and more, TW Forums as usual no help, looks like were stuck untill someone wants to fix the patch,

      Ash

    • t.force

      hi!
      hab mir shogun2 gekauft und installiert. danach hat es sich ein uptade gezogen und installiert. soweit so gut….
      jetzt wollte ich das erste mal starten und der öffnet dann ein fenster, wo ich aussuchen kann:
      spielen,encyclopedia,benchmark DX…, usw.
      leider öffnet er das spiel nicht, wenn ich auf spielen klicke.
      weiss jemand warum??
      an der rechnerleistung liegt es nicht!

      danke!

      • Justin

        GENAU das selbe problem habe ich, vor dem letzten Patch hat noch alles wunderbar funktioniert, aber jetzt startet es einfach nicht mehr…Bitte um antwort!

    • Jodleif

      The game randomly freezes when I’m on the campaign map.

    • Chriss

      Cant move my troops by rightclicking why s that ? The game works perfectly anyway

    • Brian

      I haven’t played much but my game has crashed twice already right as it became my turn – as in, I end my turn, it shows all the flags going by at the top as the AI does its turns, and after the last flag goes by…it freezes, and I have to use task manager to quit it.

      • morgan

        I also am having this exact problem. I have been wondering if its my comp but I play civ 5 just fine.

        • bob

          For me, it just freezes for about 30 seconds at the last flag. maybe try waiting?

      • XxRyu-kunxX

        Same problem here . . .
        Tried . . .

        -Running as ADM
        and XP sp 2

        - lowering graphics

        And some other things i don’t remeber . . .

        Still crashing . . . T-T
        —————————————————————–
        Windows 7 32 bytes
        Processor : Dual core 2,6 GH’z
        Video : 2 GB
        Ram : 2GB
        HD : 160 (20gb free) + 320 (25gb free)

    • Sengoku

      Guys, I really need help,

      why does shogun refuse to work properly with me. These are the problems i experience;

      -1.If i try to click the diplomacy scroll, there’s a 50/50 percent chance that the game freezes
      -2.The battles themselves work fine, yet after a large battle, there is also a large chance of the game just freezing.
      -3.Sometimes when i click on anything (though this is very rare) the game freezes
      -4.Sometimes the game freezes when the game is processing the ai’s moves.

      These bugs break the game for me, and i wish I could solve them.
      Is there anybody who knows what i should do….

      • Bryan Neighbors

        Im having the same issue, i have found no solution thus far.

    • benj

      In solo campaign,when i click to finish my turn, the clans’ logo stops on Hanato. The screen is alright, the music too. And i can click on menu and on encyclopedia as usually. So i load a save just before the crash and it’s always the same problem. Stop on the same logo.

      • Robert

        I’m having the same problem with the game freezing on a clan logo. No matter how many times I reload the campaign, as soon as I hit the end turn button the game stops on the same clan symbol and goes no further.

        • Gordon

          I have the same problem as benj and Robert as well. Game freezes on a clan logo mid-turn.

    • Valentine

      I have a similar problem, but my game never worked and freezes on the logo screen then forces a system reboot!

      • grrr

        @Valentine, I had same problem, resolved it by updating my bios from my motherboard’s official website …

    • Mike B

      I have the same problem as Xhristopan describes although the game completely crashes to the desktop after SEGA trademark screen. The game was running fine until the update. I’ve tried all of the suggestions on this page but no luck. I would recommend that automatic downloads be turned off in Steam but if you are looking at this page, chances are it is too late.

    • Xhristopan

      After steam autoinstalled the new patch I’ve been unable to play the game. The game itself boots up however it seems that the resolution is adjusted wrong. The main image (including SEGA, NVIDIA and other animations) is off-center. My mouse is not in-sync with the spear image and I’m unable to adjust anything in the settings menu because I cannot reach the “apply” nor the “check image” due to this off sync.

      this is what I’ve tried so far: Latest steam update, Latest GPU drivers, verified cache files, re-installed the game, set launch options -w 1920 -h 1080 -refresh 60, tried switching to portrait mode in CCC (at wich point i was able to adjust resolution in-game).
      my GPU (HD4870) runs max directX 10.1, the rest of my computer is more than enough to run the game. Besides, everything worked fine until the latest patch.

      Anyone who knows how to fix this please respond !

      • Ed

        ive had exactly the same problem as Xhristopan and nothing ive done fixes it!
        You had any luck?

    • zashton

      My game always crashes when I start or continue a campaign. It freezes at the loading screen. I opened Task Manager, then the dialog box appears. Plus, it has no sound. I already tried defragging it, verifying its game files, and even reinstalling it! And still, nothing happens… It wasn’t like that when I first installed it. Any suggestions??

    • Jet

      I’ve a problem similar to game crash. I start S2 through Steam and the comes the first logo image, the the cursor changes to the spear, but while making this, it blinks, and i can see the hourglass image of the cursor. Then, the cursor sets to the spear and afterwards i heard the sound of the sega logo, but then the game crashes to desktop (as if the problem were the image). What is weird is that before patch 2.0 came out i could play it in low settings. Indeed, my pc is very oldfashioned, but it hast the minimun sys rq. I have an ATI x1300-x1500 265 series, and amd 64 x2 2.0hghz, and 2mb ram. I wish to remark that i could play the game before patch 2.0 ¿any ideas? Also, i have a message in Steam folder about a validation, and it says that the s2.dll file was invalid (!). I checked this file and says version 1.0.0.0 I have checked twice game cache through steam. Thanks :)

    • Ross

      My game keeps freezing when I try to go into a game. It is fine until the point where it finds an opponent and tries to set up a match. However it then freezes but I can still move the cursor, this only started happening today after it asked me if I wanted to use DirectX 9 or 11 for graphics. I chose 11 but don’t know if this is significant.

      If anyone can help it would be much appreciated.

    • TheDarkLordMagnus

      I need help on “load saved game” crash. I’ve been looking all over for an answer/fix but nothing… please help

    • Artherus

      how do I stop the game from lagging?

    • Weirdalrock

      i also have the problem where the screen just goes black and everything just freezes. What files do I delete in the steam folder. wouldnt dleting all the other files cause steam or the games to not work properly?? and if its the audio driver problem where do i find the latest audio driver for my pc

    • bruno

      now i restart computer and it worked wtf is with this game?

    • bruno

      Ok guys i have this problem i lunch shogun 2 and than the screan is black at start and i cant do anyonething but i played it for 3 weaks and al lwas ok how to fix it?

    • hummad anwar

      GAME KEEPS CRASHING JUST BEFORE BATTLE, I.E WHEN ON OPTION SCREEN TO AUTORESOLVE BATTLE ETC, WHEN ANY OPTION IS SELECTED THE GAME FREEZES :(

    • anom123

      I really need help!!!!!!!!!!!!!! Im a computer noob. It freezes at the starting screen. I updated the driver and still nothing. I verified the integrity and still nothing.

    • morgo

      i right click shogun2 and go on properties but there is no compatibility just general,updates,local files language and dlc my friend

      • http://segmentnext.com Zawad Iftikhar

        Go to Computer > Drive (Where Steam is Installed) If it is C then > Program Files (x86) > Steam > steamapps > Common > Total War Shogun 2 > Here right click on shogun2 executable and set it in compatibility mode. Also set Steam.exe in compatibility mode.

        • morgo

          thanks i can do this but what should i set it in , i dont have windows xp (sp3) but here is what i do have

          windows xp (sp2)
          windows server 2003 (sp1)
          windows 95
          windows 98/windows me
          windows NT 4.0 (sp5)
          windows 2000

          these are the compatibility modes i can put shogun2 in but i don’t know which one i can use instead of windows xp (sp3)

          • http://segmentnext.com Zawad Iftikhar

            You can try XP SP2 but I am not sure if it will work. But worth a try.

            • morgo

              no its not working but how do i get windows xp (sp3) BECAUSE IF THIS WILL HELP IT I WILL BUY IT IF NEEDED

        • TheDarkLordMagnus

          Dude, you never answered the “load game crash” question. Can you help at all? We are really frustrated at this.

    • morgo

      hi guys back again for more help my computer still crashes on the logo screen and i have to shut it down now i thought i would do another blog because i was too breif in the last one so here u are guys…..

      system manufacturer-acer
      system model-aspire 5720
      processors-intel(R) core(TM)2 duo cpu T7500 @2.20GHz
      intel(R) core (TM)2 duo cpu T7500 @2.20GHz
      and yhe system is windows vista homw premium

      plz help me i have typed all of this out and i really want to play this sick ass game

      • http://segmentnext.com Zawad Iftikhar

        Did you try running the game through Windows XP SP3 compatibility.

        • morgo

          how do i do that

          sorry really not good with computers

          • http://segmentnext.com Zawad Iftikhar

            Right click on the executable of the game, go to its properties, click the compatibility tab, select run the program in compatibility mode for: and choose Windows XP SP3. Let me know if that resolved the issue.

    • morgo

      hi i have downloaded shogun2 twice because it keeps crashing on the logo screen, the cursor changes and then the sega introduction song comes on and it crashes through that halfway and stays like that.

      PLEASE SOMEBODY HELP ME I NEED TO PLAY THIS GAME
      IT LOOKS AMAZING

    • Monge

      To fix water bug with the latest drivers. Use RadeonPro and create a profile for the game. What really fix is setting Anti-Aliasing as \Use Applications Settings\.

    • xihang

      i have problem with the loading.
      after the real time battle have end.
      i click on end battle, i will to to the loading screen where the picture of bird painting. some time it keep on staying there

    • Razor

      Hey have the problem that when I try to load a saved game the game crashes showing me a stopped working message and then black as it shuts out of the game….same as:

      Jop says:
      March 26, 2011 at 4:26 am

      \hey guys! I got the game working fine, but there’s one problem… I CAN’T LOAD A SAVED GAME!!! it’s cool to play the costum battle and such, but I would really like to play the campain, which is now impossible cause i can’t load… The game does save, but if i try to load it the game closes to desktop… the loading screen DOES appear for like one second, but then the whole game closes…\

      Worked fine after my install, but then started after I restarted my laptop. Everything else is running fine, just will crash in campaign when I click an enemy city, and after the first second loading a saved game….most annoying. I am running the game off a Toshiba Satellite/Vista/2GB RAM/Core i3. Any way to fix it yet?

    • nelnel

      how can i change the language of shogun 2. so far I’ve read those comments here regarding the language. I don’t have the local_en.pack in my data folder? anyone who knows where can i download it? next where can i find the game library? tnx so much :) be specifice pleaseee when explaining :)

    • Despot

      And is there anyone who can help me with my problem?

    • WHY123

      Hi i have a new problem im at a different computer now it has installed it but when i try and play everytime it says installing microsoft directx and then dose it but it won’t work it keeps installing it again and again

      • http://segmentnext.com Zawad Iftikhar

        It is just trying to update the DirectX to the newer version while your anti virus or firewall is blocking the network connection. Just disable all of these and let it do its thing, and it will work fine.

        • WHY123

          how do i disable my firewall ?

          • http://segmentnext.com Zawad Iftikhar

            Which OS you have ? XP Or Win7 ?

            • WHY123

              vista i checked on the internet on youtube

            • WHY123

              also even after i had put down my firewall to let it update it didn’t work because after it had updated i put my firewall back up pressed black and it downloaded again :L and reason why ?

              • http://segmentnext.com Zawad Iftikhar

                Did you try to update the DirectX manually ? The game sometimes has a check whether the DirectX is updated, if it isn’t, it tries to update before the game runs. But, if you have the updated DirectX, it won’t update.

          • http://segmentnext.com Zawad Iftikhar

            Try to Install the DirectX that comes with the game. You can find it in the game content under steamapps.

            • WHY123

              What do you mnean under steamapps

              • http://segmentnext.com Zawad Iftikhar

                folder where steam installs game files. You will find your game under common folder under steamapps.

            • WHY123

              kk ill try and find it and get back to you

    • WHY123

      it should woork because on the back at the bottom in small letters it says it supports intel HD graphics 3000 witch are built in i think

    • Despot

      Hello everyone, First problem I had was loading save game, whenever I did it it crash back to desktop, then I found somewhere to save your games not in letters , it should be only in numbers (instead of winter 1675, put only 1675 and it should work) it works for me now, hopefuly it help some of you if you have these problems… But now theres another crash, I comed to turn 11 with shimazu clan and when I press next turn I have some battle to fight, I win it and after that when some clan I forgot which is on move it crash to desktop, it always happen in same time on same clans turn, does anyone know how to fix that? And yes I have problem I have 0 soldiers per unit and in battle there be only 1 per unit, so my battles looks like 5 on 5 and such:) If you can plz help me on this matter…
      Sorry on my bad english and thanks in advance…

      • rasyid

        so does the deleting all the letters and just leaving the year, works?
        do you have to make a new year save everytime you save it? or you can use/overwrite the old year number save?

      • Corny

        I know hot to solve ur problem with the soldiers. At the main menu when u start the game, select options and then find the box that says unit size or something change that to a bigger unit and u are done :D

    • Spencer

      Ok so I loaded the game and it took forever. THEN as soon as I try to start it, all that appears is a black screen and the sword-cursor. The sound works, but I am left with just a black screen and it is really irritating me. I payed 50 dollars for the game. Someone please help!

      • http://segmentnext.com Zawad Iftikhar

        Lower the resolution of the game, make sure you have updated DirectX, Video Card Drivers, and all other pre-requisites to run the game.

      • http://segmentnext.com Zawad Iftikhar

        Also if you could tell me your specs.

        • Spencer

          How do I lower the resolution of the game if I can’t even get to the main menu? :( also, here are the specs.

          my graphics card is one that just came with the computer.

          Intel GMA 3100 integrated graphics

          I know it’s not exactly what I would want, but the guy said it would run it alright on minimum settings. Also, my RAM is great and all other specs meet the requirements. If you need to know more, just ask. Thanks for the quick response!

          • http://segmentnext.com Zawad Iftikhar

            You can use Steam Launch Properties to start the game in lower resolution.

            Right click on ‘Shogun 2’ in Steam -> Properties -> Set launch options.
            Add “-w 1024 -h 768 -refresh 60″. Run the game, and change video settings in game options to this resolution and refresh rate. You can further lower the resolution to try different settings.

            • Spencer

              Thanks for the reply again, but I typed in everything inside your quotes and the game still refused to respond. What happens is it goes to the black screen (where you expect to see something) but instead of seeing and hearing all the intro things and main menu, I can only hear what’s happening. There is no visual response but the cursor on a black screen. I hear the SEGA intro and the game intro and everything, just without visuals. It’s so frustrating, especially after I spent so much money to have the game. Is there anything else I can do? I’ve tried verifying the game cache twice and each time it is successful, but does nothing to improve the situation. Should I move for a complete reinstall?

          • http://segmentnext.com Zawad Iftikhar

            It’s the integrated graphics card that is the problem. I don’t think it is supported by the game.

    • Someone

      I found working cracks THEY FIX THE SAVE PROBLEM!!!!!! finally….

      They are chinese and the writing on the installers is gibberish, but you just click the button with v1 or v2 on it.
      You have to have both of the cracks (v1 and v2) installed for it work I read somewhere. Just put it in the install folder and run it.

      Note : The second one made my anti virus alert, but I installed anyway and have not shown up any ill effects yet.

      The name to search is :
      Shogun 2 Total war Crack (v2)
      I know there was v2 on piratebay.

      Hope this helps somone who was disappoint xD

      • AM

        The Chinese crack v1 and v2 is for torrenting the game. It doesn’t fix the save game issue, because i’ve torrented the game and used the v1 and v2 crack and have gotten the save problem on turn 36, 28, 21, and 14

    • Kulle

      every time I try to join a multiplay campaign, then crashes to the desktop. what is the reason? multiplayer avatar is fine.

      • Greg

        Hey did you fine a resolution to your shogun 2 problem with the campaign multi booting u to windows? the exact thing happens to me!

    • WHY123

      Hi i did that thing were u delete everything in ure steam file it worked and got me past the black screen onto the actual shogun total war 2 screen but then it froze again any reason why

    • kris baldwin

      got a 5 second delay really hard to play with it help please

      • http://segmentnext.com Zawad Iftikhar

        make sure you meet minimum requirements of the game.

        • kris baldwin

          i meet maximum requirements im pretty sure i got one of the newest laptops out empire total war and napoleon work great but shogun 2 lags 5 seconds

    • WHY123

      Hi there i re installed my shogun 2 because it was freezing but now it simply won’t play i click the play button on steam and it loads then just stops loading any reason why

      • http://segmentnext.com Zawad Iftikhar

        Verify the game cache, some files may still be missing.

        • WHY123

          i don’t know how but i think i did it i re installed it and it came up a little box saying veriyfying files

        • WHY123

          im wondering if this will help because i don’t know if i have the correct specs but my laptop can play every other total war and world of warcraft

          here are my specs

          name:acer aspire
          intel pentium dual core processor p6100 2ghz
          intel HD graphics (pentium)
          4gb DDR3 RAM memory
          500gb HD

          are these ok
          i have tried all of the ways to try and get it working re install steam and the game deleting all the files apart from steam.exe and addon file i have verified cache twice now changed the language and still no luck someone please please help i really want to play this game

          • http://segmentnext.com Zawad Iftikhar

            There are the minimum requirements for the game.
            2 GHz Intel Dual Core processor / 2.6 GHz Intel Single Core processor , or AMD equivalent (with SSE2)
            1GB RAM (XP), 2GB RAM (Vista / Windows7)
            256 MB DirectX 9.0c compatible graphics card (shader model 3)
            1024×768 minimum screen resolution
            20GB free hard disk space

            intel HD graphics (pentium): Built-in graphic card may be the issue here since the game requires shader model 3, you have everything else alright.

            • WHY123

              Damn its laptop but i got it updated yesterday im gonna try it on a different computer but i can play world of warcraft fine and ill try and get some help from my uncle who is good at computer games etc. Thanks for help if you find our why anything is wrong please let me know

            • WHY123

              oh yeh by the way do i need to dlc to play

    • Bizarre

      Hi everyone,i bought Shogun 2 Limited Edition,instal the game but crash on loading screen and restart my PC,what to do pls help

    • Renay

      I have a new bug, the AI’s Turn won’t end, he just sits there outside of my fortress and doesn’t do anything, but his turn won’t end…

    • Proplemo

      Hey guys, hope you can help me!
      I allready contacted sega with that problem but they could not help me.
      Shogun freezes during battles…..Sometimes i can play online battles with no problem and sometimes it freezes and i have to close the game via Task mngr…Im really annoyed by that because i REALLY like that game but it´s getting frustrating to play it when you have to fear its gonna freez any minute….i have downloaded the newest graphic drivers ( I have a Radeon HD 5700) and i have no lags what so ever…..
      Please help me, because i love that game :> (sorry for bad english, Im from Austria)

      • http://segmentnext.com Zawad Iftikhar

        Did you try downgrading your drivers and see if this resolves ? like uninstalling your current video card drivers and installing the older version one’s.

    • John

      Alright, my problem is that there is no territory lines, no roads/trade routes, and no water. Anyone else have this problem?

    • Renay

      so, nobody has a fix to the savegame crash yet? pretty much makes the whole game worthless for me cause i only play the campaign

    • Joe

      Hi i have a problem, when i load it up theres a black screen for a while with the cursor for shogun, then it goes to the desktop and then my screen starts to flicker and i can hear it playing in the back ground

      i have met the system requirements any solutions ?

      • http://segmentnext.com Zawad Iftikhar

        Are u running the game in your native desktop resolution ? try lowering the resolution and see if it resolves.

    • Jop

      hey guys! I got the game working fine, but there’s one problem… I CAN’T LOAD A SAVED GAME!!! it’s cool to play the costum battle and such, but I would really like to play the campain, which is now impossible cause i can’t load… The game does save, but if i try to load it the game closes to desktop… the loading screen DOES appear for like one second, but then the whole game closes…

      plz help!!!

      • grabarz

        I have same problem and its really annoing!!!
        Let me know if you find solution for this bullshit problem.
        Thanks
        elgrabarz@wp.pl

        • Lamarca

          I have the same problem.

      • James

        Damn i have the exact problems

        I have played for 79turns

        And when i try to load it crashes

        It was kinda shock but still, this was a good game

        so i started again and played for 42 turns

        and it crashed again damn it

        i wish some one can find a fix for this

    • Wolf

      when i start the game it just freezes with the circle thats supposed to be spinning just stopped. i verified my game cache and its fine.
      please help me

      • http://segmentnext.com Zawad Iftikhar

        Make sure you meet the minimum requirements.

        • Wolf

          they are i have DOW Retribution and Starcraft2 on my computer

    • iskandar

      can somebody help me?

      i installed the game. when starting the game, it goes rightly to the loading screen with the shogun logo, then…..crash!!

      it says “Error:Expecting keyword ‘version’ Animations\battle configuration\shogun_man_katana_combat_fragment.txt(1)”

      IS THERE ANY WAY TO OVERCOME THIS??? I” DYING TO PLAY THIS GAME.

    • HenryOoi

      guys im having an error whenever i start shogun2. The message shows Error:Expecting keyword ‘version’ Animations\battle configuration\shogun_man_katana_combat_fragment.txt(1)

      wad am i gona do to fix this guys =(

      • christoffer

        Try verifying the game cache files :)

        • iskandar

          verifying the game cache files? how? i didn’t use steam to get this game. help me please.

    • tony

      hi, i bought shogun 2 total war a few days ago, and im having alot of problems but my computer meets all the requiments.
      i have the #11 issue and i have a geforce graphic card and i have my old driver (its not upgraded since i installed it), plus the game crashes almost every time i play a multiplayer game which is very annoying.
      can some 1 please help me ? thanks for your support.

    • jeff

      mine is in spanish. I want to change it in english. Pls help. Can’t seem to find the game library folder

      • Christoffer

        Jeff, just log into steam. Go to library, right click on shogun 2, select properties. Press the language bar. Change the language to english. It will download a few more files.

    • thrash4ever

      It does not. I have just bought the full game, from a DVD install this bloody thing will not work!Crashes/freezes on a black screen with the mouse pointer working; the game (and mouse) freezes. Hard reset then repeat.

      Latest video drivers, etc., Windows updates, everything.
      Asus G73JH, that plays Company of Heroes, RUSE, Arma 2, Source games (TF2, L4D2, etc.).

      What the **** is up with this? Shoddy release, please help me out I really want to go back to Shogunate Japan!

      • christoffer

        It worked fine for me. I also changed the language to german and back before i deleted the steam files, as said earlier.

        • thrash4ever

          This was a Realtek HD Audio driver issue.

          For all Realtek users make sure you are using the most up to date drivers.

          • Helpme!

            Don’t really know much about computers, just bought this game coz it looks soooo awesome.

            Got this “black screen” problem also, and been following all instructions for it but none work. How do i know if my “realtek” is the most up to date?

            • http://segmentnext.com Zawad Iftikhar

              Just install the latest driver from the realtek corp. site

            • Helpme!

              Which one is that?

    • Christoffer

      Hi guys, i have got a mail from steam explaining exactly what to do. Just follow these steps and you fix the freeze issue in the first loading screen. (Samers problem)

      Please exit Steam and go to the folder called C:\Program Files\Steam\ (this is the default location for a Steam installation – if you set a different installation directory, you will need to browse to it). Delete all of the files in this folder except: The \Steamapps\ folder and Steam.exe (this file is listed as an application and features the black and white Steam logo) Restart your computer. Then, launch Steam.exe from within the Steam installation folder, and not from a pre-existing shortcut. With Steam running, re-test the original issue.

      I hope this will be helpful for you guys as it was to me.
      PLEASE NOTE: The game did not work properly before late in the evening to me, so i cant guarantee that it will work for everyone.

      • http://segmentnext.com Zawad Iftikhar

        Thanks Chris, I hope this works for everyone.

      • WHY123

        i did this but when i try and launch steam it says u can only launch one version of steam and my problem is the screen freezing

    • Handy

      everytime i loose the same battle (which i cannot win as it is siege with only 1 unit of retainers ) the game crashes and sends me back to desktop which catagory would this fit under

      • http://segmentnext.com Zawad Iftikhar

        Crash to Desktop, but since it is specific to loosing, this has something to do with the game software and that is something only the developer can fix with the patch. Did you update the game to latest patch released ?

        • Handy

          After a week of play now and it crashes now at on three differnt saves. they each crash at the same point rendering them usless. The latest crashes on the same clan on the end turn.

    • Simon

      I’ve got the same problem as Samer I bought shogun 2 from steam on my acer laptop and when I try to load the game up it goes to a black screen and the mouse gets stuck. There is no sound in the background as if the game is playing without me being able to see it. The language setting was alreay on English so I tried changing it to french and back with no success. I have also verifyed the integrity of the game chache and still encounter the same problem. Could it be a problem with patches as I heard through steam that Creative Assembly released a patch which blocked the playerbase or something although it also said that this had been fixed.

    • John

      I’m also having problems with saved games being deleted and not loading properly. The game crashes when I try to load a saved game and I have to go back quite a ways in my saves to recover the game (Usually around 3-5 saves). This is making me crazy, hopefully it will be fixed soon.

    • victor svedberg

      I started up my game today, only to find out that the game had deleted my legendary save file, where I had played around 120 turns already. Any way to recover the save?

      • http://segmentnext.com Zawad Iftikhar

        Did you check your saves folder ? I don’t know if there is any way to recover the lost save files.

        • victor svedberg

          I checked the saves folder and there is a file named correctly, “auto_save_legendary.Hojo.save”, but the file is 0kB so it seems like all the info has been erased for some reason.

    • MIke

      Another issue is the “no markers” problem. The terrain markers were visible only during the first battle. Don’t know if they are present only at first load of the game or it is because of some settings changes, but markers are quite helpful, often I don’t even know which unit is currently selected, among several of the same type. In the interface settings tab, the “show markers” options is checked, but still there are no markers (like showing the selected units, cone for archers).

      A possible workaround for loading saves crash is to move all your units on the map prior to saving. Not necessary to spend all their movement points, just to move them to the adjacent terrain is enough, or get the garrison out of the castle and then move them back. I checked it at season 17 and it worked.

      Another workaround I found is to name saves by numbers, no letters, but I didn’t check it, so I don’t know if it works.

    • Samer

      I installed the game on my acer laptop, and once i launch it, it freezes before the logo. it freezes on a black screen so does the mouse I can’t move the mouse or anything to have to hold the shut down button to get it started again. I not only have the minimum requirment, but i have the recommended requirements.

      I also tried to instal it on my brothers laptop, toshiba satilite, with minimum requirements, the screen loads up to the main screen, the with the logo and I can move the mouse but nothing after that, I don’t get anywhre after that and I can’t go back, so stuck on the screen as well
      Any recommendations?

      • christoffer

        Samer, i have the exact same problem with my shogun 2, it freezes before the main menu or the logo turns up. I have tried everything on forums to fix it any suggestions here?

      • Rik

        I had the same problem but i fixed it.
        This is what you have to do:

        at Device Manager (right click my computer)
        select Audio, Video & Game Controller.
        Uninstall Realtek Highdefinition Audio.

        now the game Shogun 2 should be able to play without sound.

        if so, return to Audio, Video & Game controll, right click & scan for changes.

        now Windows Update should install the audio card (not realtek)

        play Shogun 2 again and tada, there is video, no frozen black screen and audio.

        • Dave

          Whenever I try this, it automatically installs realtec. What can I do?

    • samer

      I tried it on my acer laptop and the screen freezes on the load up on a black screen where my mouse is frozen as well. I have windows 7 and the “recommended” specs for the game. Yet it still freezes…
      I also tried it on a Toshiba satalite with the minimum requirements, and it loads the logo / the start of the game and then I can move the mouse but frozen on the logo
      any recommendations?

      • http://segmentnext.com Zawad Iftikhar

        1. Right click on Shogun 2 game in your game library, options, change game language to English, it will download few files and work fine afterward.If it is not English already!

        This probably occurred due to language change for many so I guess your issue is same ?

        • Samer

          it is in english…. I changed to spanish, then back to english and my acer still has a black screen and then freezes? why? I had can play medeval 2 just fine, but as for shogun 2 not working.
          any other ideas?

          • http://segmentnext.com Zawad Iftikhar

            Do you have DirectX and Updated Graphics Card Drivers Installed ? with update .Net Framework and other pre requisites ?

            and Can you hear the sound while the screen is black ? as if the game has started in the background ? or its just gets stuck after the black screen ?

            • SadUesugi

              I have the problem of a black screen, but the game plays. I can click the mouse on the menu, etc. but I cannot see anything, save the mouse.

              I’ve updated drivers, tried ever solution offered on various forums, etc. Suggestions?

            • http://segmentnext.com Zawad Iftikhar

              Hi SadUesugi,

              Run the game in your native desktop resolution. You can adjust the resolution using steam command line resolution trick.

              Right click on ‘Shogun 2’ in Steam -> Properties -> Set launch options.
              Add “-w 1024 -h 768 -refresh 60″. Run the game, and change video settings in game options to this resolution and refresh rate. It happens because your monitor doesn’t support default resolution.

              Remove this command line after you have changed the video settings.

            • SadUesugi

              Thanks for the suggestion, but, unfortunately, it ended in Total Fail. My frustration level is, well, rather high. A friend of mine is running a slightly more outdated system and can at least see things up until battles.

              Am I doomed until CA is gracious enough to allow me to utilize the $50.00 I blew on their Return to Empire crash-course via a series of patches?

              Indeed, I am a very sad Uesugi…

    • Curtis

      I have bug 11 where the sky is black and there is no water. How do i roll back my driver, is that a simple operation? i have windows vista.

      • http://segmentnext.com Zawad Iftikhar

        Uninstall your graphics card drivers. Than Install the older version of the graphics card drivers. It’s a simple uninstall and re-install operation.

    • Jordan Steed-Fitzpatrick

      This afternoon I bought Total war:Shogun 2. I got the DLC, and every time i go to open the game it says total war :shogun 2 has stopped working and leaves the first loading screen. PLEASE HELP!

      • http://segmentnext.com Zawad Iftikhar

        Verify the game cache files – there may be some files missing or require update.

      • http://segmentnext.com Zawad Iftikhar

        Also it is mandatory that you video card drivers, DirectX, .Net Framework, and every other pre requisite is updated.