Halo Infinite Campaign Not Downloading, Multiplayer Issues and Fixes

Halo Infinite’s multiplayer and campaign has launched on all platforms and it is gaining popularity fast. In this guide, we will be discussing all of the Errors and Fixes we’ve gathered for Halo Infinite to make things easier for you.

Halo Infinite Errors and Fixes

Halo Infinite’s Free to Play multiplayer mode is out and both new and returning fans of the series are very excited to try it out. Unfortunately, some people are encountering server connection issues and other connectivity or stability issues.

While the campaign experience of Halo Infinite is decently polished, there are some annoying issues that might be plaguing a few users so we will help you fix those as well.

We will be listing all of the commonly encountered Errors and their Fixes in this guide to help you deal with the issue and get back into action as quickly as possible.

Connection Lost Error Fix

Some players are encountering an error where whenever they try to start matchmaking, the following text appears on the screen “Connection lost: You have been disconnected from the local network. Returning you to the Main Menu.”

To fix this issue, you can try the following community-found fixes:

  • Try to matchmake again and see if the problem goes away.
  • Restarting the game.
  • Restarting your internet and making sure that the firewall settings are configured correctly.
  • Restarting your PC.

Multiplayer Not Loading Error Fix

If your multiplayer doesn’t load, make sure you have an active internet connection and that your game is fully downloaded.

You can also try verifying the game files by right-clicking on the game on Steam, going down to properties, and hitting the “Verify Files” button.

No Ping to Datacenters Fix

You might randomly get the “no ping to our datacenters detected” as you try to queue up for a match. The only way to fix this issue is by restarting the game.

DirectX 12 Error

Halo Infinite being a modern game utilizes DX12 API instead of the old DX11 and as such there might be some compatibility issues.

Some users have reported getting a somewhat odd error message when trying to play Halo Infinite MP that states “Could not find compatible Graphics Device due to the following missing feature: Hardware Tiled Resources Tier 2

While no proper fix for the issue has been discovered yet. You could try to fix it by making sure your Windows and GPU drivers are fully updated. Make sure your PC also meets at least the minimum requirements of Halo Infinite multiplayer.

Halo Infinite Requires Purchase Error

One of the most complained issues that have come to the surface is the ‘Require Purchase’ error. This is mostly seen with Xbox Game Pass subscribers even if they already have the subscription active..

This issue is not an issue that you need to resolve from your end since you already have a subscription. The only thing you’ll have to do is wait for about 10 minutes and wait until things return to normal.

You could also check the “manage game and add-ons” to see any recommended updates.  Once you have installed the update, choose the campaign option and the language you want to continue with. You should be able to proceed with the game normally now.

Halo Infinite Campaign not Downloading/ Denying Acess

Many players are experiencing an issue regarding the campaign either not downloading at all or having no access to it.

Both issues can be annoying since players have already purchased the game.

Since Halo Infinite is a big launch title, many players are downloading from its servers. This issue will gradually resolve itself over time the player count settles.

We suggest you be a little patient and restart your console or client. Doing so will give you your access.

Xbox Gaming Services Bug

Some players are reporting an error while launching the game through the Xbox app on PC. This error displays the Gaming Services page preventing players to access the game. To try to fix the Xbox Gaming Services bug, try the following

  • Press the Windows Key and I at the same time.
  • Now head towards Apps section under the menu selection tab.
  • Once the application list opens, search for Halo Infinite
  • To access Advanced options, left click Halo Infinite
  • Here, look for the reset button and left-click it.
  • Search for Gaming Services, and the Xbox app in the same area.
  • Now, open More Options tab for each and choose Terminate, Repair, and then Reset for all apps
  • Head to Windows Store and make sure all updates for the Xbox App and Gaming Services are installed
  • Open the Xbox app to reinstall Halo Infinite. This won’t actually reinstall the entire thing just rediscover its files.

Stuck on Other Players Loading

Many players have reported being stuck on the ‘Other players loading’ message for way too long. While there are chances that the matchmaking process might take a little time, there could be compatibility issues.

Xbox One consoles take more time than the Xbox Series X and Xbox Series S. Regardless, you’ll have to restart the console or client whenever this happens.

Theater Clips Missing/Deleted

Unfortunately, there’s no fix for this issue. Theater captures have been reset, which means all clip captured during the game’s beta version are officially gone forever

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