Anthem VIP demo didn’t work out as planned which is why the developer Bioware has issued an apology while also explaining what caused these issues to occur. The VIP demo went live last Friday and most players faced some terrible issues resulting in the demo being unplayable.
The most common and major problem with VIP demo was “Infinite Loading” screen. In response to all that, BioWare head of live service Chad Robertson apologized and also outlined the issues. Chad starting by calling the early access demo a “Rocky” one and how they under-planned for server capacity issues.
Before I share details on this and what we’re still facing, I want to dispel one comment we’ve seen: that we under-planned for server capacity. To ensure stability, we intended to manage our servers to match the player population as it grew. Overall, we had excess capacity prepared for population increases, and continue to do so. That said, what’s important is that all parts of the game work as designed to meet players’ needs, and that did not happen in the opening hours.
Chad Robertson continued further to detail three main issues instead of just ignoring them like other developers which is a good thing coming from Electronic Arts and BioWare after its failure of Mass Effect Andromeda.
The three main Anthem VIP demo issues outlined by BioWare include platform connections, entitlements, and infinite loads.
Platform connections – this was caused by the spike in players entering the game when we opened up. Unfortunately, these issues did not present themselves during our internal testing. Investigations are ongoing, and we will continue to apply fixes throughout the weekend.
Entitlements – these are account flags that grant players things like their pre-order incentives and demo access. During the demo weekend, we identified a bug where VIP players with a specific combination of entitlements were being blocked from accessing the demo. We believe we’ve resolved most of these, but have additional cases we are addressing.
Infinite loads – this is occurring for some players, particularly when they transition from Fort Tarsis to an expedition. We saw this only in isolated cases during internal testing and believed it was resolved. Unfortunately, the problem is exacerbated in the real-world where differences with player’s ISPs and home networks introduce new behavior.
Robertson then confirmed Bioware’s priorities starting with the login issues and entitlement problems. He also mentioned that “infinite loads” is the most difficult problem to resolve right now. They are also working on to improve server performance in order to solve rubber-banding and latency issues.
In the end, the team thanked players for their support and revealed that they are giving away an additional new vinyl as a compensation to everyone who participated in the VIP demo.
We hope these issues will be solved ahead of Anthem’s open demo which starts from February 1 so we can finally make a decision about purchasing the game.
BioWare’s Anthem has also gone gold and will officially release on February 22 for Xbox One, PlayStation 4, and PC.