EA Fails to Act on its Refund Game Policy Despite Requirements Being Met

Electronic Arts (EA) continues to dissatisfy its customers in 2019. EA has been criticized in the past years for its greedy approach by using microtransactions and also for having that ultimate level grinding to support that business model.

EA has now once again disappointed gamers by not doing what their “Great Game Guarantee” advertises on the Origin store. Yes, if you look on their page they mention that EA and Origin games are eligible for a refund if the person meets their requirements.

If you don’t love it, just return it!

You may return EA full game downloads (PC or Mac) and participating third-party titles purchased on Origin for a full refund. Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game’s release date if you pre-ordered, whichever comes first.

Now, this seems like a very simple policy but one Reddit user has shared that he has failed to get a refund for his Star Wars: Battlefront game from EA. It’s been more than 3 days and he’s still trying to get a refund from EA despite meeting the requirements of the refund policy.

This happened after the user bought Star Wars: Battlefront game from the Origin store. Afterward, he found out that almost nobody is playing the game so it was of no use to him. It’s a multiplayer only game so it makes complete sense.

So to get the refund, the user opted in for a refund request ticket in 24 hours but he was informed that his purchase couldn’t be refunded.

When Papamje talked to EA customer support, he was told that it’s been more than 24 hours but in reality, he created the ticket before the time limit ended. The representative then made it more complicated by saying that you are only eligible if you create a ticket in 24 hours from purchase.

Papamje then referred to the original text from their refund policy page by mentioning “Within 24 hours after you first launch the game”. But the representative responded by saying that “I can understand however we are not able to refund the game”.

Papamje didn’t give up and he talked to several different EA Refund policy representatives but none of them was able to get him his refund for Star Wars: Battlefront game.

His ticket was actually closed when he tried to get in touch with the supervisor. He tried again and ended up in talks with a supervisor but disappointingly it was the same previous rep that talked to him.

I finally got hold of a ‘supervisor,’ whom I suspect to not only be an ordinary employee but also the same person I talked to whom I asked to hand the conversation to a supervisor in the first place

So it’s been more than three days since for his struggle to get a refund from Electronic Arts. In his last update, he mentioned that someone from EA has contacted him by saying that he will “take personal ownership on the case”. We have yet to see if it’s someone really trying to help or just another rep who’s wasting his time.