If you think the problems are with Fallout 76 alone, you are wrong. Bethesda itself needs improvements in how it operates. Bethesda Support has somehow managed to leak your personal information.
Due to an “error,” Bethesda’s customer support website allowed some customers to view support tickets submitted by a number of other customers. The tickets data featured private email, phone number, address, and what type of card they used to purchase the Power Armor Edition of Fallout 76.
The good news is that Bethesda has dealt with the problem and no more information will be exposed.
We experienced an error with our customer support website that allowed some customers to view support tickets submitted by a limited number of other customers during a brief exposure window. Upon discovery, we immediately took down the website to fix the error.
We are still investigating this incident and will provide additional updates as we learn more. During the incident, it appears the user name, contact information, and proof of purchase information provided by a limited number of customers on their tickets requests may have been viewable by other customers accessing the customer support website for a limited time, but no full credit card numbers or passwords were disclosed. We plan to notify customers who may have been impacted.
Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation.
The situation posed no serious threat to your privacy but it still is a security lapse. The community isn’t taking this situation lightly and has hammered Bethesda on Twitter. A series of mistakes and bad decisions from the company has affected consumer trust.
Bethesda’s PR and support teams seemed completely unprepared for handling post-launch issues with Fallout 76. The Bethesda support team mishandled the nylon bag controversy by saying they “don’t plan on doing anything about it.” And somehow the PR team thought it was a good idea to give players 500 atoms as compensation for sending a cheaply built nylon bag.