Overwatch is one of the most popular multiplayer first-person shooter titles right now and with that in mind, it has to live up to its expectations. Over the past years, Blizzard had to deal with massive amounts of “abusive chat” reports from competitive games, leading them to take action in order to eliminate them.
Let’s face the truth. Totally eliminating abusive behavior in video games is almost impossible to achieve. However, Blizzard has managed to take one step in the right direction, as they managed to reduce toxicity down by 26.4 percent in the Americas, which is a massive quarter of the total of games in Overwatch.
According to Jeff Kaplan, boss of Overwatch, the number of competitive matches containing abusive chat is now more than 25% reduced in America, while the percentage of daily players being abusive overall is down by almost 30%. Here are the exact percentages, as stated by Kaplan on Overwatch’s forum:
The % of Competitive Matches that Contain Abusive Chat is down:
26.4% in the Americas
16.4% in KR
The % of Daily Players being Abusive is down:
28.8% in the Americas
21.6% in KR
Blizzard has promised to continue their efforts of making Overwatch “a better place”, with the spotlight being on reducing abusive behavior in the game.
Players have the new Looking for Group and Endorsements systems to thank for this positive outcome, something that worked wonders for other titles like League of Legends.
It’s true that many players are complaining about how Endorsements work in Overwatch and say that it sometimes makes players become even more toxic than they did before. The statistics show that this is not the case, however, Blizzard can refine the system to appease the community even more.
Giving players the opportunity to be rewarded and appreciated for their positive attitude in games is possibly the first and foremost way to eliminate toxicity. That being said, Blizzard is exploring other systems to improve the gameplay environment.