The matchmaking system has proven to be less than ideal for Overwatch in the past couple of months, incurring unfair and unbalanced pairing in Competitive Play on almost a regular basis.
Posting on the official forums earlier today, game director Jeff Kaplan stated that the development team is closely monitoring the issue for improvements. Blizzard understands the frustration of higher ranked players being forced to play with or against those lower ranked. However, it will not be introducing any immediate changes to the broken matchmaking system. It, though, hopes that some of the changes will be pushed at a faster pace in the near future.
“We have some plans that should improve some issues that players are seeing — especially at the high end of the skill rating spectrum,” Kaplan promised. “We have long and short term plans for Competitive that should hopefully improve the experience over time.”
On the issue of toxicity, recent changes to Overwatch have produced great results. Blizzard cannot go into details, else risk having players understand loopholes through which to move around. It wants the community to trust in the system and keep reporting players for bad behavior as they come.
“Please keep using the reporting system,” Kaplan requested. “I swear to you, it does work and we’re really focused on improving it but we need your help.”
Lastly, Blizzard is intently listening to feedback regarding the state of the Mercy rework. The developer feels that she is too dominant in her current form. The new resurrect ability, especially, is changing the tone of the game. There are plans to dial it down by a bit in the next patch. More details will be shared in the coming weeks.