If you bought a copy of Destiny 2 for PC and own an AMD Phenom processor then you probably already have seen that your game crashes constantly or even won’t start. Bungie already put this issue on a thread saying “SSSE3 Required: Destiny 2 will not run on processors without Supplemental Streaming SIMD Extensions 3 (SSSE3)” which probably means that this matter won’t be addressed soon and if you want you can ask for a Destiny 2 refund instead.
There is currently a big list of issues on Destiny 2 which Bungie tried to address as soon as possible. That didn’t happen for the SSE3 issue though. If you want to ask for a Destiny 2 Refund you can do so by contacting Blizzard Live Support. Here is Bungie’s guide on how to do so:
- Click the “BLIZZARD” logo in the upper left-hand corner of the Blizzard app. This will open a drop-down menu.
- Select the “Support” item from the menu. This will open a web page where you can either log in to the Blizzard support page or if you are already logged in, you can move to the next step.
- Select “Destiny 2” from the support menu. This will open up the Destiny 2 Support page.
- Select “Payments” from the menu near the top of the page. This will open a drop-down with the option “contact support”
- Click “Contact support”. You will see a link to request a refund here.
- Click on “Request a Refund”. This will open another menu. Here is where we click on:
- Click on “Select a contact channel”. There is a list. You will want to select this option:
- Select “Live chat”. Regardless of listed ETA, this is always the fastest method to a refund from Blizzard.
- Tell the chat representative that the game doesn’t work with your computer, even though you meet the recommended specs. Don’t lie. Don’t over explain either. Simply tell them that the game doesn’t work with your computer. If they ask for proof, link them to the threads in this forum regarding the issue.
- If you are denied, ask them for a reason. While they do not officially have to give you one if you can screencap the reason why you can post it to their twitter and create bad press. This will likely force their hand with an update at some point.
Players that currently own an AMD Phenom processor are claiming that Destiny 2 was working fine during beta. Asking for a Destiny 2 Refund seems to be the only way you can solve your problem for now. Maybe Bungie will address this matter in the days to come, but are you willing to play with the odds?
What’s worse than this problem is the fact that A recent “glitch” in the Destiny 2 bans process on PC has some fans in an uproar as they log into the game and are almost immediately banned. Let’s hope Bungie will find solutions for all these problems and the first days of Destiny 2 on PC will pass smoothly.