Mass Effect Andromeda lead designer says that it wasn’t easy handling criticism from the community. According to Ian Frazier, it was hard seeing some of the comments and feedback the game received.
However, at the same time communicating with the community is valuable and crucial to fixing the game. Speaking with IBT, Ian said that he can not speak for his team but:
I spent quite a bit of my time on Twitter and various forums and such. And I won’t lie, it’s hard. It’s hard to see the criticisms, some of the challenges that are out there.
It’s difficult because we do want to help, so you’re out on Twitter and forums and stuff trying to troubleshoot issues or give people a hint on something they’re struggling with. But to do that, to help the fans and try to absorb the feedback to better steer what we do next, you have to wade through a lot of crap. And that part is not a lot of fun.
The primary cause for negative feedback is the ridiculous facial animations of Mass Effect Andromeda. But the good news is that fan feedback allowed developers to make improvements. Not everything is sorted out but after patch 1.05 we have seen significant improvements.
The most prominent example is indeed the “my face is tried” scene from the game. The video here shows a brief comparison of the scene; both pre and post patch versions.
The movement of the eyes, as well as the facial expressions, are much natural after patch 1.05. However, Ryder is still struggling a little but overall this update is a good indication that notable improvements can and will be made.