Refund procedures are always a headache for the consumer; be it Apple, Sony, Microsoft, or any other company. It is safe to say companies do not like to return the cash at hand, but they have to. There are return policies in place for every company but it takes time and patience to get a refund.
Automated refund systems are gaining popularity and more companies are developing their own to fast-track consumer refunds. Microsoft is doing the same; Xbox and Windows 10 automated refund policy systems are currently in testing phase and the company is cautiously rolling it out.
Players will be able to get refunds for their digital games only if they played it for less than 2 hours and bought the game within the last 14 days.
The following message was sent to Xbox Insiders.
When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund:
- Navigate to account.microsoft.com and sign-in.
- From the top menu bar, select Payment & billing > Order history.
- Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
- Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
- DLC, season passes, and add-ons are not eligible for self-service refunds.
- The game or app must be downloaded and launched before requesting a self-service refund.
- You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
- Certain Windows 10 apps may not be eligible for self-service refunds.
- Microsoft reserves the right to block access for users who abuse self-service refunds.
The full rollout is scheduled for a later date.