Nintendo Switch is a new product from the company and it is common for new tech to have issues and that is also the case when it comes to Nintendo Switch.
Previously we saw that blue and orange screens of death being reported by people and now it seems that people have dead pixels on the display of the Nintendo Switch.
If you were wondering whether or not Nintendo will replace the device if there are dead pixels then you will not be happy to know what there will be no replacements when it comes to the Nintendo Switch. The following is the official statement from the company itself:
“Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect,”
It is interesting to see how Nintendo is taking care of customer service and looking at the stern attitude of the company I do not think that this will bode well for the sales of the Nintendo Switch.
Having said that fans are still going to go out and buy one but this may cause hesitation for first-time buyers.
Dead pixels are considered a defect in TV screens, though if depends on the number of pixels for the manufacturer to consider replacing the product and this is different from maker to maker. I do not think that there will be any kind of official solution to this problem. This is something hardware related and I doubt it can be fixed with a firmware update of some kind.
I do think that customer service is very important especially when it comes to big brands and looking at where Nintendo is today it is considered as a big company.
Let us know what you think Nintendo Switch and the companies attitude towards console defects.