Cisco Paying 125 Million In Compensation For Intel Atom C2000 Bug
Usually Intel hardware is very reliable and while chips do have bugs they are not critical. It seems that the case is different when it comes to the Intel Atom C2000. Intel Atom C2000 has a serious flaw that is bricking hardware and rendering products useless. Cisco has been deeply affected by this issue and is preparing $125 Million in order to compensate unsatisfied customers.
According to Cisco warning:
“In some units, we have seen the clock signal component degrade over time. Although the Cisco products with this component are currently performing normally, we expect product failures to increase over the years, beginning after the unit has been in operation for approximately 18 months. Once the component has failed, the system will stop functioning, will not boot, and is not recoverable. This component is also used by other companies.”
Cisco is not formally calling in for a recall but that is what the company is doing as of right now and making amends with angry customers in the process of doing so. According to the company’s website:
AVR54. System May Experience Inability to Boot or May Cease Operation Problem: The SoC LPC_CLKOUT0 and/or LPC_CLKOUT1 signals (Low Pin Count bus clock outputs) may stop functioning.
Implication: If the LPC clock(s) stop functioning the system will no longer be able to boot.
Workaround: A platform level change has been identified and may be implemented as a workaround for this erratum.
Furthermore, the company was asked whether products featuring the Intel Atom C2000 would stop working after 18 months and this is what the company had to say about the matter:
Although the issue may occur beginning at 18 months in operation, based on information provided by the supplier, we don’t expect an unusual spike in failures until year three of runtime.
This is very unusual, to say the least. Let us know what you think about the Intel Atom C2000 processors.