If you own either an Xbox One or Xbox 360 you may have experienced some annoying Xbox Live outages in the past few weeks. Considering customers pay for a year’s service, surely they should receive some sort of compensation if they are unable to connect due to unforeseen circumstances? Well this is what many users are asking right now.
Xbox Live was down twice in the space of a week last month, infuriating those wanting to play a game online, watch some television or do anything else requiring the service through their console.
Without the online subscription in operation, the consoles are down to the bare bones of single player disc-based games in most cases, which is admittedly fine for lots of people out there but not ideal for the millions of paying customers requiring the full use of their machines.
A recent reddit thread sparked major discussions among Xbox Live users and it even caught the attention of Larry Hyrb, also known as Major Nelson, who has become the voice of the Microsoft consoles.
In reply to the thread he said, “I’ve taken some of the more thoughtful comments and shared them with a few folks on the Xbox team to make them aware of this request. That’s about all I’ve got right now – but when I am back in the office I am going to stop by and chat 1:1 with some folks about this as well.”
The reason for the outages are still unknown to the public, although reports of a DDOS attack was worrying to hear. It’s even more concerning that Microsoft are yet to publicly address their customers to explain why the service has been so disruptive.
Sony recently offered their users an extra day’s service when their Playstation Plus network was out for 24 hours so Microsoft fans are left wondering why they are still made to pay for an unusable service at times.
If these Xbox Live outages continue to occur then Microsoft will certainly need to act quickly before losing some of their fan-base for good. Let’s hope for everyone’s sake this doesn’t come to pass.