Ubisoft is accused of misleading marketing for Might and Magic Heroes VII. The game’s collector’s edition was supposed to include a physical copy of the game, but when buyers received their product, they found a digital code inside.
When buyers asked for a refund, Ubisoft shot down their claim saying their online order page only mentions digital download. However, this isn’t true at all. The page differentiates between “PC Download” games and “PC” (Physical copy) games. Moreover, the collector’s edition was also lacking the CD soundtrack and digital bonus cards, either.
Thankfully, Ubisoft has now realized its mistake and has refunded buyers who wanted their money back.
Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector’s Edition. We understand that some customers in North America were not aware the Collector’s Edition delivered digital versions of the game and soundtrack. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. physical format. We are accepting complete refunds from any dissatisfied customers and will be providing a compensation plan of one complimentary digital PC game for consumers that have already purchased the Might and Magic Heroes VII Collector’s Edition from the Uplay shop in North America. Affected consumers will be able to pick one game of their choice from a selection including Far Cry 4, Assassin’s Creed Rogue, The Crew, AC Rogue, Toy Soldiers: War Chest Hall of Fame Edition and Zombi.
Were you among the affected?