The treatment of faulty games and those that don’t meet the expectation created by the developers has been a debate in certain countries for a while. Even in the UK, the previous laws talked about game refunds for a “reasonable” period of time.
With the new Consumer Rights Act that is being enforced this month, things are getting much better. For instance, the time span allowed for refunds (under the government laws) is going to be increased to 30 days i.e. a whole month!
More importantly, this time the government policy about faulty good and products (which definitely covers game refunds) is also going to pay equal attention to digital content.
So in other words, the new protection laws are going to try hard that game developers do not get away with releasing half-assed titles like Assassin’s Creed Unity or the PC version of Batman Arkham Knight.
Now, if your case is deemed reasonable you will either be allowed a full refund anytime in the first month after purchase or a replacement if the goods are faulty. Interestingly, the Consumer Rights Act also covers second hand products.
Instead of going to the court, a cheaper alternative i.e. Alternative Dispute Resolution (ADR) providers will be used for all complaints in this regard.
However, it is important to note what the law would deem a reasonable condition for game refunds. According to the wording of the law, the product must meet the expectations of the customer, be of satisfactory quality, and fit for purpose.
So yeah, if any of those conditions are not met in one of your upcoming games, the new UK law will let you apply for a refund!
Don’t you think a stronger emphasis on game refunds by the government is ought to push the developers into doing things right the first time?