The issues of Halo: The Master Chief Collection have been well documented on the web since its release a couple of weeks ago.
Due to all the problems, players got frustrated with the new title and asked for a refund, to which Xbox Support responded by saying that refunds are not possible, but players will receive a “courtesy compensation.”
Players were pretty excited about receiving the compensation of some sort this week, but 343 Industries’ community manager Andy Dudynsky has revealed that this compensation for the issues did not come from the developers’ side at all.
@SyntheCypher hey, thank you for sending this over. this did not come from us, and I'll follow up with Xbox Support.
— Andy Dudynsky (@Brav) November 24, 2014
As expected, people are angry for being treated like this and are demanding that they should receive a compensation for putting up with Halo: The Master Chief Collection PvP problems.
No other statement has been provided by either Microsoft or 343 Industries on the matter, but studio head Bonnie Ross has issued an apology for the issues on the game’s official forums.
With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve, I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.
She assured that work on fixing the issues is currently going on at the studio, and a patch update is set to go live later this week which will address some of the major concerns.