Steam has a clause in its Subscriber Agreement stating that it does not offer refunds for products once the delivery has been made to customer.
Well it seems that Australians might have a problem with that since it’s in violation of their country’s consumer laws which is why the Australian Competition and Consumer Commission is challenging the policy in court.
It’s not that Valve or Steam doesn’t allow Refunds, they actually do but in rare situations and claiming those refunds is a pretty big hassle.
The ACCC however, is just after Valve because of the clause in their Subscriber Agreement which according to them is misleading to Australian consumers who are led to believe refunds are in their rights according to law.
“Valve may be an American based company with no physical presence in Australia, but it is carrying on business in Australia by selling to Australian consumers, who are protected by the Australian Consumer Law,” ACCC Chairman Rod Sims said in a statement sent to press.
From the looks of it, Valve might be in a bit of trouble here and might even have to alter its policy just for one country. A Federal Court hearing is scheduled for October 7th to discuss the issue.
In a statement to Kotaku, Valve mentions that unless required by the local law, they are not obligated to refund products as clearly stated in Section 3 of the Steam Subscriber Agreement. The agreement states that customers do not have a right to a refund once the delivery of product has started.