Comcast and Microsoft Working Together to Resolve Xbox One Wi-Fi Issue

Christmas last year might not have been a good time for some Xbox One owners. Those who subscribed to Comcast’s broadband internet services reported to be unable to play online over Wi-Fi.

According to the broadband provider this is because of a bug with IPv6 network addresses and the company is now working together with Microsoft to correct it.

“Comcast and Microsoft are aware of a software issue affecting the ability of Xbox One users to play some games online. This issue is only observed when the Xbox One is connected to a network via WiFi and when that network also has an IPv6 address. In those conditions online gameplay for some titles may not work,” reads a service advisory posted by Comcast on December 17.

Currently there’s a workaround for this issue which affected users can use, at least until Comcast fixes the problem. The remedy is simply to connect your Xbox One to the Internet using an Ethernet cable. Comcast anticipates that “Microsoft will release a software update after the holidays that will resolve this issue.”

On the Xbox forums, users of the Arris TG862G wireless gateway have reported that their beef with being connected over Wi-Fi is because of a “firewall setting that can cause MTU, Live Connection Error or Can’t Access the Internet errors.” The latest firmware update for that particular device, version 7.6.59c, should resolve the issue.

Source: Comcast