The Xbox One has finally been released by Microsoft and like most new console releases, there are always some issues to work out. Hardware can always malfunction, especially when it’s paired up with other hardware.
As such, you may have experienced some problems with the sound coming out of your Xbox, and thus we’ve written up this guide to help you out in identifying and solving the problem.
First thing that you need to do is to head off to the Xbox One settings menus. You can do this by pressing the ‘Menu’ button on the controller and going to ‘Settings’ or by simply saying out loud “Xbox, Go to Settings”.
Once in the settings menu, select the ‘Display and Sound’ tile. In that, search for and examine the ‘TV Connection’. If it is set to DVI, you’ll need an optical audio cable for sound. If you’re using an HDMI cable, this means that the Xbox is sending the audio information through a port that has no connections.
If the only thing that’s connecting the Xbox One to the TV is an HDMI, set this setting to ‘HDMI’. Then, verify that HDMI audio is not set to “Off” or dimmed in the Digital audio settings.
Next, if you’re having a problem with poor audio performance when you watch live TV with your Xbox One, try the following steps.
First of all, head to the Display and Audio settings menu and check out the HDMI and Optical Audio settings. In both of these you have the option to change it to a few different selections. If you’re not sure which one you should pick, choose ‘Stereo Uncompressed’
If none of these work, then there are only a few more possibilities, either there’s something wrong with your cable setup, your set-top box, or there’s a manufacturing fault with the console, in which case your should get it serviced immediately.