You buy Microsoft’s brand new console and go straight down to setting it up. The usual online update feature doesn’t work for some reason, so you ask Microsoft. They tell you to use the Emergency Offline Update; but when you do, your Xbox One gets banned for doing so. Sweet.
That indeed happened to a certain YouTuber Nicholas Colzie whose Xbox One would keep freezing while on the loading screen. The poor chap was told by a Microsoft Representative to use the USB for update purposes and this is what his console had in store after the process:
“Your console is banned.”
Now the Xbox Live Console Bans page does say that such consoles are still playable offline, but what good would that be for a man who spent $500 just to get one as soon as it was available?
Xbox Ones can be banned for Console Tampering, Online Fraud or Repeat egregious violations which means when a person has previously been involved in certain violations that led to the Enforcement team’s involvement. Now I don’t think what our Colzie did could fall under any of these.
To top that up, Microsoft’s policy is that “Customer Support for Xbox Live cannot undo a suspension or ban for a console. Xbox Live console suspensions and bans may include permanent suspensions of Xbox Live accounts as well.”
So there goes his chance of talking to the helpline.
Jokes apart, what’s actually appalling about all this is how the customer services and what could be an automated check, have failed them. I mean the guy was only following instructions given to him.
On the other hand, as far as the ban is concerned, it is evident that it will be considered as an erroneous step. I am thinking the ban stands a positive chance of getting revoked. Microsoft surely doesn’t want such negative publicity on their launch day.
Watch the video he uploaded below.