Producer Apologizes for Early-Access Issues of FFXIV
As it is with the launch of every MMO, Final Fantasy XIV: A Realm Reborn had its share of issues for players eligible for the game’s early access. Square Enix probably had to work around the clock over the weekend and conducting “multiple instances of emergency maintenance” only added more fuel to the fire.
The whole concept of early-access is to give hardcore players a chance to reach the highest level possible before the game officially launches. With emergency maintenance eating away at that time, players weren’t too happy with the developer. Additionally with the popluation limit reached, many met with errors while attempting to join the servers.
Naoki Yoshida, producer and director on the game has now posted an apology on the official forums.
On behalf of the FINAL FANTASY XIV: A Realm Reborn Development Team, I would like to extend my deepest apologies to those Early Access participants who have had difficulty using the NA/EU data centers.
In response to a variety of issues, we have conducted emergency maintenance several times over the past few days. The first instance, which was conducted six hours following the beginning of early access, was for the purpose of addressing the errors 90000 and 3000, which were first discovered during phase 4 of the beta test.
Our server team then began taking measures to improve the performance of the lobby and duty finder servers. The subsequent emergency maintenance was necessary to implement their changes.
This maintenance proceeded as planned, and afterwards we verified that the stability of instanced battles and the duty finder was much improved. However, we then discovered that certain lobby servers had been improperly configured, and we were forced to conduct another brief maintenance to resolve this issue.
Although we have successfully addressed a number of serious issues in the past several days, we have nevertheless decided to implement login restrictions for the time being due to the extremely heavy load being placed upon the servers. In this way, we can ensure that the maximum number of players can play the game without risking a sever crash. I know no one wants to wait to log in, but I hope you all understand why we believe this precaution is necessary.
Once again, I would like to sincerely apologize to all our players who have been unable to enjoy Early Access due to the tremendous congestion, the ensuing issues, and the frequent maintenance.
Everyone on the development and operations teams is dedicated to providing the best possible experience for our customers, and we will continue to do our utmost to resolve the remaining and any future issues.
FINAL FANTASY XIV Producer/Director, Naoki Yoshida
Final Fantasy XIV: A Realm Reborn is looking to be a great title and is expected sell a lot of copies this year. Square Enix better start tweaking their servers and bringing new ones because once the game hits official launch, a horde of excited players are going to start joining and that’s going to take a toll on the game in its current condition.