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SimCity’s Launch in UK Going Smoothly So Far


The SimCity fiasco may very well be reaching an end, as the game launches in the UK without any problems.

Earlier this week SimCity’s release in North America resulted in many being unable to connect to the servers. The game features the controversial ‘always-online’ dilemma, where a player has to stay connected to the Origin servers in order to play. EA responded that the servers were unable to cope with the high demand of the game but will work fine when the game launches in the UK later in the week.

That day is today and so far Origin is running pretty smoothly.

“Good news, Mayors — we just added a brand new #SimCity server: Europe East 3,” the official SimCity account tweeted this morning.

One has to wonder how EA messed up on acquiring enough servers to meet the game’s demand. Senior producer Kip Katsarelis posted on EA’s forum and explained how and why the ordeal happened, “Server capacity is our biggest obstacle. We launched in North America on Tuesday and our servers filled up within a matter of hours. What we saw was that players were having such a good time they didn’t want to leave the game, which kept our servers packed and made it difficult for new players to join.

“We added more servers to accommodate the launch in Australia and Japan, and then more yesterday to accommodate the launch in Europe. As of right now, we are adding even more servers which will be going live over the next three days. And our plan is to continue to bring more servers online until we have enough to meet the demand, increase player capacity and let more people through the gates and into the game.”

The server issues had resulted in many angry customers demanding a refund. It caused Amazon to pull the game from sale overnight. However, a user reported that when asking for a refund, he was warned by Origin’s support team that doing so would comprimise his account altogether. Well that’s not very nice.

EA so far has denied any such thing but here’s a transcript of the chat of Tom Reiertsen, who contacted EA yesterday in order to refund his copy of SimCity.

info: You are now ready to chat with Brian.
you: Hi
you: I would like to request a refund for the game SimCity that I bought on Origin. I cannot play the game because of consistent server issues. I deem the Product not working and by Norwegian Consumer laws I request a full refund and that the game is removed from my Origin Account.
you: Hello?
Brian: Hi. Thank you for contacting EA help, how may I help you?
you: I would like to request a refund for the game SimCity that I bought on Origin. I cannot play the game because of consistent server issues. I deem the Product not working and by Norwegian Consumer laws I request a full refund and that the game is removed from my Origin Account.
Brian: I am very sorry to hear that, do you have a digital or physical copy?
you: I have a digital copy
Brian: And you have already downloaded the game?
you: Yes, I preordered the game on 06.03.2013 and it was preloaded yesterday
you: I have been unable to play it because of server issues.
Brian: I apologize but we are unable to offer a refund on digital downloads. This is part of the terms of service found at the following link http://www.ea.com/terms-of-service Section 5, 9 discusses the refunds. You can find specific details by pressing CONTROL + F and searching for the key word “Refund”. We are working on the servers and they are getting more stable. The game just released so I appreciate your patience. am sorry that we can not issue this refund. Is there anything else I could help you with today?
you: I am sorry, but this is unacceptable. Are you aware that you are in Clear violations of Norwegian Consumer laws? It is illegal to sell or advertise a defective Product Norway and not offer refunds if it is broken
you: What is the address and phone number of Your Norwegian Offices? I am going to report this to the consumer affairs Office, and would like this information for my report.
Brian: Norway 21 08 17 06 +47 21 08 17 06 Norwegian: 8AM-5PM GMT, Monday through Friday. That is all of the information I have for you at this time.
Brian: Because you have already downloaded the game we are not able to refund you for the product. But the servers will be fixed soon. I can promise you that.
you: Also, I will claim the charge on my credit card as fraud and have my bank follow through on this.
you: Your assurance of the server issues is of no concern to me, I have zero tolerance for issues like this.
Brian: If you do that it is possible that action will be taken against your origin account.
you: You have taken my Money an not delivered the promised Product.
Brian: I am very sorry, but the product will be fixed.
you: Is that a threat? What kind of action, I have other games there that is not affected.
you: Are you actually saying that you will Block my other games If i report this sale as fraud?
you: I want to be assured that my other Origin games will not be affected
Brian: If you claim a fraud charge against origin you face a chance of your account having action taking against it. I am very sorry, but you can not claim a charge back against that.
you: Of course I can, if you sell me a Product that is not working, it is clearly fraud. I will let this rest for a week, if the Product is yet not delivered to me in working order, I will claim that this is a fraudulent transaction.
Brian: If you do that your account will face action. Please have patience and give it sometime.
Brian: Thank you for contacting EA. Is there anything else I can help you with today?
you: No, thank you for nothing. I am disgusted that you can even think of threatening to Block my Origin account over this when it is you who are clearly in the wrong. Appalling.

Your take on the matter?