Post Apocalyptic science fiction MMORPG set in the distant future. If you have bought Earthrise and have had trouble playing the game, you can refer to our troubleshooting guide for workarounds.
EarthRise Errors, Crashes, Freezes, and Fixes
1# Invalid username and password combination
Try logging in here and reset your password from the site. If it still doesn’t work, then send an email to support[at]play-earthrise.com.
2# Client Initializing Error
Reinstall the game. Make sure you delete the client and the files completely.
3# Few Resolutions are Missing
Change the game from windowed mode to full screen mode and select the highest resolution. Then restart the client.
4# PhysX, DirectX, or Driver Problem
Grab the latest drivers from nvidia.com and make sure you have an updated DirectX. Install updated PhysX drivers – start off with the one’s that come with the game.
5# Client and Server Schemas Do Not Match
Reinstall the game, and make sure you apply the patches carefully.
6# Archive is Corrupted
This is due to corrupted download, so download the game again.
7# Key is not working
Send an email tosupport[at]play-earthrise.com and communicate your issue.
8# Stuck at Loading Screen
Try reinstalling; not a confirm fix. Sometimes it is because of a problem at the backend Server.