EarthRise Errors, Crashes, Freezes, and Fixes
1# Invalid username and password combination
Try logging in here and reset your password from the site. If it still doesn’t work, then send an email to support[at]play-earthrise.com.
2# Client Initializing Error
Reinstall the game. Make sure you delete the client and the files completely.
3# Few Resolutions are Missing
Change the game from windowed mode to full screen mode and select the highest resolution. Then restart the client.
4# PhysX, DirectX, or Driver Problem
Grab the latest drivers from nvidia.com and make sure you have an updated DirectX. Install updated PhysX drivers – start off with the one’s that come with the game.
5# Client and Server Schemas Do Not Match
Reinstall the game, and make sure you apply the patches carefully.
6# Archive is Corrupted
This is due to corrupted download, so download the game again.
7# Key is not working
Send an email tosupport[at]play-earthrise.com and communicate your issue.
8# Stuck at Loading Screen
Try reinstalling; not a confirm fix. Sometimes it is because of a problem at the backend Server.