Like many other games, Civilization V has also got some issues which are needed to be sorted out. There are some bugs, errors and compatibility issues regarding the game. You can refer to the guide below for a list of these problems with possible solutions.
First things first. You should make sure that your system is meeting the minimum requirements for the game.
Here are the minimum and recommended requirements for the game proposed by the developers:
- Minimum RequirementsCPU: Intel Core2 Duo @ 1.8GHz / AMD Athlon X2 64 @ 2.0GHz
Video Card: nVidia GeForce 7900GS / ATi HD2600 XT / Intel Core i3 integrated graphics
DirectX: DirectX 9.0c
- Recommended Requirements
CPU: Quad-core processor @ 1.8GHz
Video Card: nVidia GeForce 9800 / ATi 4800
DirectX: DirectX 11
So don’t think that being a strategy based game, it can run on laptops integrated chips. Only core i3 and i5 integrated graphic cards are supported by the game.
Civilization V Troubleshooting Guide
1# Civilization V Crashes and Poor Performance on ATI Cards
It is highly recommended that you have the latest Catalyst drivers for your card. Download and install the latest v1.52 patch if you are having initialization issues with your ATI Graphics Card.
2# Crashes and Bad Performance on nVidia Cards
Updating your display drivers will help the cause.
3# Civilization V “Out of Memory” Error Fix
This is due to deficiency of your Video memory. So reducing the graphics to lower settings may help the cause. If it does not solve your problem then find this value in the config(ini) file, “HideOutOfVRamWarning” and set HideOutOfVRamWarning = 1 using notepad. This should remove the warning message.
4# Civilization V Error Code: -5009 : 0x8000ffff
There are 2 solutions for this one:
Clean out the temp folder. If you are not sure that what is the exact location of this folder then open command prompt and type “set temp” to see the path then go to that folder and delete all the files/folders within it.
Fix Corrupt Install Shield files. Go to
C:\Program Files\Common Files\InstallShield\Professional\RunTime
and delete or rename IsProBE.tlb then re-run the installer.
5# Civilization V Crashes on Startup, Skip Intro Movie
If your game keeps on crashing at the initial stages of the game like the start up screen or the first loading screen, you may want to try following workarounds.
1. Go to
“My Documents\My Games\Sid Meiers Civilization 5\”
and open usersettings.ini in Notepad. About 15 lines down you will find “SkipIntroVideo = 0”. Make this value 1. This will skip the intro video and you will be directly enter to the game menu. Again, make sure that you have the latest drivers and you reboot the PC after driver install and editing the ini file.
2. Navigate to
Steam/SteamApps/common/Sid Meier’s Civilization V/DirectX
and run Dxsetup.exe. if you are using Dx10/11, try running the game using DirectX 9 also upgrade your DirectX drivers.
6# Civilization V Crashes on Large Maps
It is most probably due to the fact that you have LOW memory (RAM). You can avoid crashes by terminating other process that might be consuming your memory.
7# Civilization V Black Screen Out of Range Error
Right click on ‘Civilization V’ in Steam -> Properties -> Set launch options. Add “-w 1024 -h 768 -refresh 60″. Run the game, and change video settings in game options to this resolution and refresh rate.
It happens because your monitor doesn’t support default resolution. Remove this command line after you have changed the video settings.
8# Unable to Load .dll file
Verifty the integrity of the files.
9# Executed Civilization V executable, and nothing happened ?
Try running the game as admin, or in Windows XP SP2 compatibility.
10# Civilization V Failed to Launch
If you have tried launching the game after installation and nothing happens, any error occurs, you can try these workarounds to fix the launch issues of the game
1. Restart Steam.
2. Restart Computer.
3. Go the folder and launch the application directly.
4. Validate integrity of game cache.
If that Doesn’t work, try this.
Go the folder in your steam index/common/civilization v
delete the Type. file “srcds_run” and then re-validate the integrity of game cache.
11# Broken DirectX 10 DirectX 11 Launcher Fix
If you get DirectX error on running the launcher. In order to fix that go to properties of Steam.exe and ensure that ‘Compatability mode’ is turned off.
Click ‘Change settings for all users’ in order to un-grey the Compatibility mode, but after that everything will work perfectly fine.
12# Civilization V Multiplayer Connectivity Issues
13# Civilization V Random Lag Spikes
Experiencing random ping jumps and lag issues ?. ALT-TAB out of the game, go to taskbar>processes and see which processes are loading your processor and causing these spikes. Also make sure you meet the minimum requirements in order to play the game.
14# Civilization V Crashes When Opening Civlopedia
Run the game in DirectX 9 and it will resolve this issue.
16# Problems Starting Civilization V Demo
Try to play the demo in compatibility mode DirectX 9 and see if the game starts properly.
17# Game Won’t Install From Disc ? Requires Download From Steam
Some of the users have reported that the disc version of the game they bought requires download from steam. If you face this problem you can try deleting all the game files and re-install the game using setup.exe from the disk. Or you can refer to the tutorial below on how you can install the game from the disc instead of steam.
How to Use Steam launch options to install retail games from disc.
1. Log in to Steam and click on Library.
2. Right-click on the game, select Delete local content, and confirm.
3. Insert the first disc into your computer.
4. Close Steam (Steam > Exit).
5. Press Windows Key + R to open Run
6. In the Run window type:
“C:\Program Files\Steam\Steam.exe” -install E:
Replace E: with the CD/DVD drive you are installing from if is not correct.
Replace C:\Program Files\Steam if your Steam installation is not in the default location.
7. Press OK. Steam will launch and ask you to sign in if you do not have your password saved. Your installation should continue from the disc.
18# Anti Aliasing Doesn’t Work with DirectX 10/11
Playing the game in DirectX 10/11 ? some of you may experience no anti-aliasing whatsoever.
If you face this issue, go to GraphicsSettingsDX11.ini in your “My Games\Sid Meier’s Civilization V” folder and change “AllowLeaderAA” to “0” to fix it.
19# DirectX 9, DirectX 10, DirectX 11 Permanent Fix
Install “DXSetup.exe” from steamapps\common\sid meier’s civilization v\directx and it will resolve all your DirectX problems.
20# Can’t Save Games on Local Hard Drive
At your desktop, navigate to your “My Games” folder then to the “Sid Meier’s Civilization 5” folder. Find the Config.ini file, right click and select “Edit”.
Scroll down to the section [Game], which is about 75% down the list. The third option under that is what you are looking for. It will look like this:
; Save Path – relative to working (Civ5) folder
You need to put in the directory location of the “Saves” folder in the blank spot after FileName =
It should then look similar to this (check your own directory, it is different on different OS):
FileName = C:\Users\(Your Username)\Documents\My Games\Sid Meier’s Civilization 5\Saves\
Save the Config.ini file after your modification and congrats now you will be able to save games on your local hard drive.
21# Civilization V Bonus Content and Sound Tracks Location
C:\Program Files\Steam\steamapps\common\sid meier’s civilization v\Assets\DLC\DLC_Deluxe\Soundtrack
These are currently the major issues reported by users. If you face any other issue, share with us and we will try to resolve any issue faced by you.