Indie Developers Are Concerned Over Xbox Refund Policy

By   /   Apr 14, 2017
Xbox Refund Policy

Xbox Refund Policy is the cause of concern for some developers.

Microsoft is taking an amazing initiative for gamers on Xbox Live. Players who buy games via Xbox Marketplace can refund their titles through an automated refund system.

The system is only available to Xbox Insiders at the time and they have provided some positive feedback. However, while the policy might be accepted with open arms by gamers, indie developers aren’t too excited about it.

The main concern some developers raised on Twitter is regarding the duration of gameplay. According to Microsoft, a player must have below 2 hours of gameplay in order to return the copy. Moreover, the game should be put up for refund within 14 days.

Please note the below conditions for requesting a self-service refund:

  • Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.

  • DLC, season passes, and add-ons are not eligible for self-service refunds.

  • The game or app must be downloaded and launched before requesting a self-service refund.

  • You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.

  • Certain Windows 10 apps may not be eligible for self-service refunds.

  • Microsoft reserves the right to block access for users who abuse self-service refunds.

But there are many story-driven smaller projects that can be completed in 2 hours, or at least a significant chunk of the main storyline can be completed in many games.

The Chinese Room, for example, has proposed a solution to the problem. Instead of counting the number of hours played, Microsoft should take a look at the percentage of the game completed before offering refunds to the consumer.

The idea is good and Microsoft should consider this.