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Valve to Offer Steam Refunds in the EU, New Zealanders Too!
Well, one of the primary reasons why PC users have a love-hate relationship with digital distribution service Steam is their allegedly crappy customer service. This, the users say, has been ignited by policies like not allowing refunds on the games you purchase.
It seems, however, that Valve might have learnt a thing or two about that specific aspect of their policies.
The “subscriber agreement” or in layman’s language, the terms and conditions that we never bother to read, have been changed slightly – and for some regions.
As a result, the users who are in the European Union get the right to claim a refund on any of their purchases within the first fortnight. You won’t even have to give them a reason for it:
If you are an EU subscriber, you have the right to withdraw from a purchase transaction for digital content without charge and without giving any reason for a duration of fourteen days or until Valve’s performance of its obligations has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal, whichever happens sooner. Therefore, you will be informed during the checkout process when out performance starts and asked to provide your prior express content to the purchase being final.
And, there is more; Valve has also amended the terms of service for New Zealand.
Since the law in the country allows users to claim a remedy (including a refund) on something if some guarantees are not met (like acceptable quality of game), Steam is also going to let you do that in New Zealand However, they didn’t say if there was a time limit on this one.
Isn’t that great? Do you think Steam will be a better place if these changes were incorporated in all the regions?