Torchlight 2: Some Users Report Broken Activation System, Windows 8 The Cause

By   /   3 years ago


Microsoft’s new OS seems to probably be the main suspect in breaking the activation system for some Torchlight 2 users.

Normally when the game’s authentication system detects “significant” changes in your system, it will ask you to reactivate your copy of the game. However, some users are reporting that they are unable to do so and hence cannot play.

Travis Baldree, founder of Runic Games said that an update for Windows 8 after the game’s launch could probably be responsible.

Normally, when Reactivation is required, it automatically takes care of itself, and is a non-issue. In the (normally) rarer cases where something goes wrong, we have a couple of tools that we send out to resolve the issue.

In this case they appear not to be working – our current suspicion is that something structural has changed in Windows 8 (or during the upgrade process) which fundamentally breaks the license. Windows 8 seems to be the common denominator between the tickets that we’ve received. We HAVE tested the game and the unlocks on Windows 8, both before and after release – including license resets – and it isn’t a universal problem, which makes it more difficult to isolate.

Good guys as they are, Runic is going to provide Steam keys to anyone who is currently affected by the activation issue.

Travis added:

If someone is stuck at this point and has NOT received a Steam key from us, we’d love for them to contact us, and we’ll provide one while we figure out what is going on.

If you’re facing this issue as well then you’re advised to contact Runic’s support service at support@runicgames.com.

Join the Conversation

Hot Right Now

Game Critics Awards 2016 Nominees List

Game Critics Awards 2016 Nominees List: Battlefield 1 Gets Five, Zelda…

Like every year before it, the Game Critics Awards 2016 nominees list has also been revealed by the...

by   /   4 hours ago
Female Video Game Players

Report: Study Finds Female Video Game Players Are As Badass as Males

Despite not being as many as the males, female video game players exist in large numbers, but there...

by   /   8 hours ago
God of War Graphics

God of War Graphics Compared With GOW3 Remastered; Shows How Far We Ha…

We will start talking about the God of War graphics comparison in a while, but first, did you know...

by   /   9 hours ago
For Honor Single Player Gameplay

Could For Honor be the Next Big IP For Ubisoft?

Announced back at E3 2015, For Honor claims to have finally cracked the art of swordfighting in...

by   /   1 week ago
Titanfall 2 Titans Ion Scorch Ronin

Prepare Yourself for Titanfall 2 Titans Ronin, Scorch and Ion; All Det…

We are waiting eagerly to get inside the Titanfall 2 Titans ever since Respawn Entertainment has...

by   /   1 week ago
Load More