Batman Arkham City PC Crashes, Freezes, GFWL Fix, Errors, and Fixes

Batman Arkham City has been released on PC and supports Games For Windows Live. If any annoying bug comes in your way to tease the Joker and plethora of other villains in Arkham City, you can fix it following the listed workarounds below!

Arkham City enjoyed a fairly smooth launch, but if you are among the troubled, you can follow our workarounds to fix your specific issue. In any case you can’t find the solution, you can ask us in comments, and we will try to help you out.

For more help on Batman Arkham City, read our Riddler Guide, Side Missions, and Boss Strategy Guide.

1# Low Performance, Low FPS, Game Stuttering
If you are running the game in DirectX 11, you will almost certainly experience low performance and low FPS on your machine. So, if you prefer smooth gameplay over graphics, turn off DirectX 11, and run the game, you will see much improvement.

2# Performing First Time Setup – Installing .Net Framework
Batman Arkham City will check if all the pre-requisites are installed and may perform a first time check up operation, leading to installation of these pre-reqs. Patience is the key here, it can take a lot of time, so better grab some pop corn and watch House, while you are at it.

3# How To Change Video Settings DirectX 11
Configure > Options > Video

4# Xbox 360 Controller Fix

5# Crash To Desktop – GFWL Fix
Make sure you have updated DirectX and Video Card drivers. Install the latest GFWL redistributable. Check Nvidia or ATI for the latest drivers.

6# Batman Arkham City Save Game Bug
Make sure you make a back up copy of your save game files because after consoles save games on PC are also disappearing. Save Game files can be found here:

\Steam\userdata\(sequence of numbers)\57400\remote\(profilename).sgd

7# Xbox 360 Controller Doesn’t Work
Unplug your other USB controllers and it would start working.

8# Batman Arkham City Voice Bug – No Lip Sync
Set your audio quality to 41K 32bit and change audio setting to Stereo from 5.1/2.1 to resolve all sound related bugs.

9# Games For Windows Crash To Desktop
Check Games For Windows Live troubleshooting tips posted above and you will find a way to fix this issue.

If you face any other issues, let us know, and we will try to help you out.

By Afnan Mir

We've got a lot of guides and FAQs here, and you can thank Afnan for providing many of them. It's him who does the research and assembles our FAQs before we can publish them.

Around The Network
    • Shashwat Yogi

      I have problem.scene where batman is in wheelchair. there comes a warning msg that i must press the left mouse button to skip this scene else the game will be stopped,and when i do that, it just says loading, and all image became black… I dont know what to do…please Can anyone help me?

    • ME

      It was so useful like a library in Parys Hilton’s house. LOL

    • Alex trevino

      I’m finishing the joker boss fight then i go to episode 3 of catwoman. When the cut scene is running i noticed the door was missing and when i skip or let it run it just loads and loads and never stops. PLEASE HELP ME.

    • Ayush

      I’ve completed 3% of the game and m still stuck at it, imagine my frustration, courtesy of the penguin’s museum mission. The problem is, whenever i’m near the museum, the game stops working and crashes to desktop. I’ve gone through every website on the internet to find a solution to this problem, tried different patches and cracks and what not, still not able to solve this issue.

    • MushyTales

      Crash after “Return to Freeze” cutscene-All methods tried-help!

      I’ve tried as many methods as I can, running PhysX in CPU, cutting from 8 to 2 cores, putting settings on minimum, validating game cache…I don’t know what else to try – I’m not a noob, but I’m not an expert! Never had to ask for any ideas before, so please be gentle ;)

      Spec: Intel i7 960, 8gb ram, 64-bit Windows 7, GeForce GTX 480.

      Event log: Fault bucket 2518211673, type 1
      Event Name: APPCRASH
      Response: Not available
      Cab Id: 0

      Problem signature:
      P1: BatmanAC.exe
      P3: 00000000
      P4: KERNELBASE.dll
      P5: 6.1.7601.17514
      P6: 4ce7bafa
      P7: 00000001
      P8: 0000b727

      Attached files:

      These files may be available here:

      Analysis symbol:
      Rechecking for solution: 0
      Report Id: 9b45abe9-382a-11e2-ac0e-485b395aa6ab
      Report Status: 0
      Faulting application name: BatmanAC.exe, version:, time stamp: 0x00000000
      Faulting module name: KERNELBASE.dll, version: 6.1.7601.17514, time stamp: 0x4ce7bafa
      Exception code: 0x00000001
      Fault offset: 0x0000b727
      Faulting process id: 0xcb0
      Faulting application start time: 0x01cdcc36573bf8ab
      Faulting application path: c:\games\steam\steamapps\common\batman2\Binaries\Win32\BatmanAC.exe
      Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
      Report Id: 9b45abe9-382a-11e2-ac0e-485b395aa6ab

      Any help or ideas would be awesome, cheers guys.

    • amitkrdas

      hey i am playing the game frm this morning and till now i am not able to save my progress……. can u help me

    • rahul kumar

      hey varun I hav a solution for ure batman wheel chair prob

      • Shashwat Yogi

        rahul plz help me i am having the same problem

    • alz3aim

      i played the game and the cut scene is removed from the cd i bought i install the game and had no problem and i fight ras`s el goul and bit him and after that the cutscene come i skip it but the screen still black and i press on the map i can see where i am i exit to game still i can`t see an thing can any one help me plz thx

    • varun

      I have problem.scene where batman is in wheelchair. there comes a warning msg that i must press the left mouse button to skip this scene else the game will be stopped,and when i do that, it just says loading, and all image became black… I dont know what to do… Can anyone help me?

      • Shashwat Yogi

        hi varun i am having same problem did it solve ?

    • rakesh

      hey,,after defeating all the mob and joker the screen freezes with all characters dissapearing and save icon spinning…Help me

    • Nathan

      I recently bought this game from a retail game store and installed it. the game installs perfectly, with no freezes or problems arising, and the update is successfully installed. I go to the launcher, still fine, click play and it loads the “Batman: Arkham City” logo and crashes, stops responding. i cant find anything similar to this anywhere, please help.

    • rakesh

      at stage where ra-hul takes her daughter talia as hostage..the game the online walkthrough i got that onscreen instructions would be given to disarm him via batarang…but there are no such instruction and also i couldnt fire a batarang…batman stands still with sword in his hand…and a-hul taunting….. could anybody help me….

      • Alex trevino

        i had that prob to. just restart from checkpoint it will send you to the 2 fight where you use the (REC). just keep on restarting it.(Its the icon thats 1 left from exit.

    • Shadi

      hey when i reinstaall batman arkham city it stops at the end of the installation and it closes help?

    • daedae324

      in the first bowery when u are in there with the political prisoners and have to save them, there are no inmates jumping over the fences to attack but the prisoners are on the ground… anyone know how to fix that?

      • Alex trevino

        its a glich. restart from checkpoint everytime it does that.that happend to me.

        • @prithu

          r u sure that when i restart it, the prisoners will appear normally?

    • trex

      in the first mission only snow is falling nothing else is seen.

    • robbie

      Each time after i upgrade/level up my game freezes. I tried another upgrade, but still freezes. What may be the problem?

    • maykey

      i am stuck in the first meeting with joker when batman gets infected and kicked out of window on wheelchair after that my screen turns black and canĀ“t get further…anybody experienced it ?

      • martin

        yeah i had the same problem but unfortunatly don’t know the solution for it.;)

      • varun

        yes i did…do u have any solution for that???

    • Dipro Mondal

      GFWL does not show up while starting the game. Nothing happens when I press the Home button. Also clicking the Live button in-game nothing happens. But when I click backspace to show Windows Live Marketplace an error shows up saying I’m not signed to Windows Live. I have reinstalled and tried even by signing in to Windows Live manually via CLient before starting the game,but nothing happens. However the game runs fine but I cannot save.

      • Dipro Mondal

        So I found out a solution myself. First uninstall the GFWL – then clean the registry files. Now download Live From -
        Let it update. Then start the game opening the client.

    • khalil

      the game crash when batman jump in the main chiminy

    • iwan setiyawan

      Batman can’t save the main story mode…. make me piss off..please HELP

    • jinzz

      @JAWAD –same problem for me …dont know how to fix it..reply if u found the solution..reply here plzz…

    • Jawad

      iam having a problem that when after finishing the fight with joker and his goons the game freezes and the loading icon appears and everyhing freeze’s.sum one please help me!!!!!

    • Zazss

      I had the same problem but I just changed quality to low and made a new save, and it worked perfectly. By starting a new save is the only way to get it work i think…..

    • thamees

      cant rescue talia from her father standing still holding the sword plz help

      • Alex trevino

        restart from checkpoint and it will send you to the 2 battle of ra’s where you use (REC). RESTART EVERY TIME batman doesn’t throw the sword.

    • Harshit

      Mannn plzzzz help batman stucks with sword sticks thing happens in RSS al ghul fight help plzzz:( thnx fr rply!!!!!!

      • Alex

        I have the same problem don’t know what to do HELP!

        • Alex trevino

          restart from checkpoint and it will send you to the 2 battle of ra’s where you use (REC). RESTART EVERY TIME batman doesn’t throw the sword.

    • mohammed

      when the game says click right click or it will stop iam clicking and there is no response and still say loading then the gamed stopped working what a hell of that ??!!!

      • Ti

        Same problem Don’t know what to do HELPPP!

    • Seders

      Fixed it by disabling my 3d extreme pro joystick software but now the game runs in slow motion…….HELP!

    • Seders

      When I launch batman arkham asylum and now arkham city PC version when batman spins uncontrollably! What am I doing wrong or what is missing from my PC?

    • GOGO

      Hi, I also just got this off steam and when i start to actually get into the game my keyboard freezes up and i cant move. Help please

    • SDH

      My batman arkham city crashes at launch.First of all the physxextensions.dll in the game folder has a trojan and my antivirus deletes it. When I reinstall my game and turn off my antivirus and run it, it crashes.
      Can someone help me!

      • Alex trevino

        switch to norton. it works on me

    • Zazss

      Thanks that really helped me a lot.

    • Zazss

      Mine does that sword thing to it mite help if you lowe the quality or update your Nvidia or AMD, but my problem is how can I open the game set up where I can change the quality because there is no button for it

      • aska

        In your game folder there must be binery folder . In that folder batmanlauncher.exe . Launch that exe and config your setting

    • kevleong

      After I defeat ra’s al ghul, the game hits a stand still with batman holding the sword and cannot progress any further… pls help!!

      • vivek

        there is also ano. solution for how can be sword can be removed from batman hand after ras -gul fight ,it”s very simple go to your control panel or go to your sound,video and game controler option and disabled all your voice softwares…and after this play game… when batman…gives off his sword… then again enabled voice from this option…

        • Harshit

          Mann plz hop batman sticks wiz sword in RSS al ghul fight plz I hv tried lowing resolutions nothings happen plzzzz help wanna end did game

          • dtz247

            Do you know how to speak English? May be if you practiced your spelling, I could understand what you are trying to say and I could help you.

            • BKM

              @Vivek : tried all that still its not working….
              @dtz : pls help do u know wats the solution…. Batman is just standing there with a sword in hand and nothing else is happening…! :'(

    • Chronologo

      I was going to try the #8 solution but my computer allows 24-bits at max, there’s no 32-bit option anywhere

    • Shane

      Why is this game crashing will there be a patch that will fix this?

    • Kevin

      Hello, I just downloaded Batman Arkham City off of Steam. For some reason after Catwoman defeats the bad guys at the beginning, I am unable to hear any of the voices when dialogue is supposed to be going on. I have tried your #8 solution but I do not seem to have any 41k 32 bit option for my speakers. Any other ideas on how I can fix this?

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