Need For Speed The Run Lag, Crashes, Freezes, Autolog Errors, and Fixes


Need For Speed: The Run got mixed reception from the critics, even though it was expected to be a phenomenal story oriented racing game since Need For Speed: Most Wanted.

If you ask me, if you loved Most Wanted, you will love The Run – if you can somehow neglect its several short-comings. In any case, don’t let technical hurdles come in your way to enjoy this game with these workarounds.

1# NFS Run Xbox 360 Controller and Gamepad Issues
If the game doesn’t recognizes your Xbox 360 controller or PC gamepad – To resolve the issue, unplug all the USB controllers from your computer and try again.

If it still doesn’t work, remove the drivers, and plug the control back in to your computer. Window will boot the official driver and that may do the trick.

Most of the times, it’s the wireless controller and if that’s the case, make sure you read the documentation here to snipe the issue.

2# Graphics and Performance Fixes
If you are experiencing any kind of graphics or performance issues, you can download the latest build of Nvidia Beta drivers exclusively optimized for Need For Speed: The Run.

You can download and install these drivers from here.

3# Need For Speed The Run Patch
If you are experiencing any of the issues listed down – you should patch your game to resolve these.
Xbox 360

  • The title crashes when the player attempts to sign back into Xbox LIVE after disconnecting and re-connecting the Ethernet cable during singleplayer gameplay.
  • The title crashes after the player completes “The Run” with no EA Account and then signs into Autolog.
  • The system freezes when resigning into the Xbox live during gameplay.
  • Online – Multiplayer – The title crashes or enters an unresponsive state on a static black screen when exiting out the end of Stage results screen.
  • Online – Playlists – Players quitting out of the intermission screen at the same time can cause a tech hang to occur for one player.
  • Online – User crashed during connecting to autolog.
  • Game will hang if certain threading conditions are met
  • User will experience a Crash when quitting out of Industrial Run Lakeshore Battle Challenge with specific cars
  • Stability – The user encounters a hard-lock crash after playing 3-4 consecutive events with an Online Account but NO EA Account
  • Abnormal behaviour after a leader quits a multiplayer playgroup
  • Crash when restarting Industrial Run Lakeshore Battle Challenge with specific cars
  • Online playgroups – User will crash when inviting another playgroup leader twice to join their playgroup
  • Online Playgroups – If user invites a friend to a playgroup after exiting from a playgroup, user will load into the garage with no background
  • The title displays a non-interactive black screen of 12 seconds when the user signs-out while loading a challenge series race
  • Low repro Crash at the end of the level as results screens are displayed
  • Signing out of active profile while loading Multiplayer race returns to main menu with no profile, causing tech hang and other issues
  • User will experience missing car names on the speedwall in both THE RUN and Challenge Series.
  • JIP crash fix
  • join during gameplay crash fix.
  • fix nullptr crash
  • Better cleanup for heap pollution
  • JIP: Preload blueprint bundles in the same order as the server did.
  • Leaderboard crash fix, Stop updating the online leaderboarsd if you have crossed the finish line.
  • BugSentry enabled
  • Xcontent Enumerator memory increase

PS3

  • User is blocked from accessing online features when they meet the assumed age rating for the title (TW SKU)
  • The title could crash after the player completes “The Run” with no EA Account and then signs into Autolog.
  • The system freezes when resigning into the PSN during gameplay.
  • Online – Multiplayer – The title crashes or enters an unresponsive state on a static black screen when exiting out the end of Stage results screen.
  • Autolog – Customize Profile Icon – Korean flag – Korean flag icon is incorrect
  • Tech hang when the Ethernet cable is pulled on the message “If you do not create an EA account you will not be able…”
  • User will experience a Crash when quitting out of Industrial Run Lakeshore Battle Challenge with specific cars
  • Accepting an invite at the beginning of the attract mode, will cause a black screen hang
  • Abnormal behaviour after a leader quits a multiplayer playgroup
  • Crash when restarting Industrial Run Lakeshore Battle Challenge with specific cars
  • Online playgroups – User will crash when inviting another playgroup leader twice to join their playgroup
  • Online Playgroups – Memory dump upon connecting to a non existent match.
  • Online Playgroups – If user invites a friend to a playgroup after exiting from a playgroup, user will load into the garage with no background
  • The title displays a non-interactive black screen of 12 seconds when the user signs-out while loading a challenge series race
  • Low repro Crash at the end of the level as results screens are displayed
  • Signing out while loading a Multiplayer race returns to main menu with no profile, causing tech hang and other issues
  • Online – User will be stuck in autolog with connecting to autolog servers on the top right corner.
  • Users enter an indefinite loading screen upon accepting an invite during ‘race finished’ sequence of a Multiplayer race
  • Failing to connect to Autolog at the end of a single player event does not display an error message
  • Speedwall – User will experience missing car names on the speedwall in both THE RUN and Challenge Series.
  • JIP crash fix
  • Join during gameplay crash fix.
  • Fixed nullptr crash
  • Better cleanup for heap pollution
  • JIP: Preload blueprint bundles in the same order as the server did.
  • Leaderboard crash fix, stopped updating the online leaderboarsd if you have crossed the finish line.
  • Stuck on a spotty screen because a dialog was torn down by the reinit and not repushed.
  • Post Race Rewards – Removed bad data that is being sent to Widget_Rewards.

If you experience these issues on PC – you should wait in line for the patch, it’s coming.

4# Need For Speed The Run Steering Wheel Support
When it comes to steering wheels, Need For Speed The Run is quite selective. If you are a PS3 owner, you should be glad since all the steering wheels based on PS3 controller will function in The Run but you will have to configure/map them properly.

On Xbox 360, The Run only supports Microsoft Wheel. PC gamers can use all DirectX Compatible controllers – but they have to configure them properly in the game.

5# My Friends aren’t appearing on my Speedwall?
There can be multiple reasons for that – they may have still to set a time on that track or may haven’t connected Online while playing or may have not accepted EA Terms & Conditions.

6# The wrong times are appearing on the Speedwall
Allow the server to update the stats – it should resolve within few minutes. If not contact the support!

7# Why can’t I connect to Autolog?
Forward these ports if you experience any difficulty connecting to Autolog or an online multiplayer race.

  • TCP: 80, 443, 9988, 10011, 10021, 10031, 10051, 10061, 10071 10321, 10331, 10341, 10351, 10361, 42127

8# Voice Chat doesn’t work
Make sure your headset is configured properly and you have forwarded these ports:

  • TCP: 80, 443, 9988, 10011, 10021, 10031, 10051, 10061, 10071 10321, 10331, 10341, 10351, 10361, 42127

9# Can’t Load Multiplayer Race
You can’t play online multiplayer unless you install the latest patch. So, if you want play Need For Speed The Run multiplayer, keep your game updated to latest patch.

10# Can’t Upload Photos to Autolog – Photo upload failed. Please try again
Make sure you are connected to Autolog before attempting to upload the photo. Make sure you haven’t reached maximum number of photos you can upload to Autolog (25).

11# Autolog servers are offline
Check the NFS blog for status update.

12# Can’t Change Transmission Setting in Race
When you change transmission setting during a race, it will take up to 10 seconds to reflect the changes you have made.

13# Need For Speed The Run Lag Fix
It can either be your connection or firewall/anti-virus blocking the data transfer. Disable both and re-launch the game multiplayer. If it still doesn’t resolve, close all applications, and try again.

14# How To Uninstall Need For Speed The Run Manually
Backup the save data:

  • Click the Start button and select Documents
  • Right-click the NFSTR folder and select Cut
  • Right-click on your desktop and select Paste
  • To restore your NFS The Run save games and settings, move this folder back into the Documents folder

Delete the game files (in the default location):

  • Click the Start button and select Computer
  • Select the C: drive folder
  • Select the Program Files folder
  • Note: On 64bit systems, select the Program Files (x86) folder
  • Select the Origin Games folder
  • Right-click the Battlefield 3 folder and select Delete

Note. Be careful with the changes to registry, it can cause a system hang or corrupt windows.

Backing up the registry:

  • Perform the steps listed below to back-up the registry so that should something go wrong, you can restore your system back to a working state:
  • Click the Start button (Windows button on Windows Vista) on the Windows Taskbar.
  • Click Run.
  • Type regedit into the available text field, and click OK.
  • Select File, then Export
  • Select All under Export Range.
  • Type backup into the File name field, and click Save.

Delete the registry keys:

  • Expand the HKEY_LOCAL_MACHINE folder
  • Expand the SOFTWARE folder
  • Note: On 64bit systems, first expand the Wow6432Node folder, then continue
  • Expand the EA GAMES folder
  • Right-click the Need for Speed™ The Run folder and select Delete
  • Collapse the EA GAMES folder
  • Expand the Electronic Arts folder
  • Right-click the Need for Speed™ The Run folder and select Delete
  • Collapse the Electronic Arts folder
  • Expand the Origin Games folder
  • Right-click the 71156 folder and select Delete
  • Collapse the Origin Games folder
  • Expand the Microsoft folder
  • Expand the Windows folder
  • Expand the CurrentVersion folder
  • Expand the Uninstall folder
  • Right-click the {0EDC9BA0-016E-406a-86DA-04FC1BE00C21} folder and select delete
  • Collapse the Microsoft folder

Delete the uninstall files:

  • Click the Start button and select Computer
  • Select the C: drive folder
  • Select the Program Files folder
  • Note: On 64bit systems, select the Program Files (x86) folder
  • Select Tools, then Folder Options, then View, then select “Show hidden files, folders, and drives”; you may need to press the Alt key to make the Tools option appear
  • Select the InstallShield Installation Information folder
  • Right-click the {0EDC9BA0-016E-406a-86DA-04FC1BE00C21} folder and select delete if it appears

15# Other Players Can’t Join My Game in Need For Speed The Run
Enable uPNP for smooth online connection – *PC Router. If you are on console – make sure you have NAT Type – Open. You can follow the instructions given here to troubleshoot NAT. Finally, if the problem still persists, you can put your Xbox 360/PS3 in DMZ mode in your HOME Network.

If you face any other issue, you can comment, and we will try to help you out.

By Zawad Iftikhar

Zawad is the lead editor of SegmentNext. He primarily manages what gets published on the site. He is a finance student and PC games enthusiast.


Around The Network
    • Nabeel Babar

      my game get freeze…what should I do..?

    • o0drunkenmunkey

      My autolog doesn’t work either. I can’t Evan start a playgroup. Friends are online, but the game say I have no friends online. I want to unlock all the cars but its kinda hard when THE GAME DOESN’T WORK!!!! !!!!!!!!!!

    • xChaotic

      I’m having issues with the autolog freezing my game after the initial server connect if I’m level 10 or higher on my xbox I don’t know how to fix it

    • Neil

      The bug affecting my PS3 version is on the Stage 7 section when \running for your life\. The image of the button to hit is all corrupt so I have no idea what button to press. I could guess the Triangle, series of X’s and Triangle, etc but when coming of the final roof, it is guess work. Can’t be bothered sitting through it again and again trying different buttons. It would be less tedious to stand in a queue at the trade in counter!

      (Tried quitting and reloading, same problem!!).

    • Tim

      Anyone else had the problem of auto log not updating times when you’ve entered the stages individually? They can’t seriously expect us to start the run from the beginning each time can they. Also load times suck! cut scenes can’t be forwarded quickly! and the runs too short! Worst NFS game ever made!

    • julien

      I had this problem as well… no way to play nfs the run (pc version) with any kind of gamepads (logitech, saitek….)… These gamepads can’t even be emulate as xbox 360 gamepads, using toca xbox emulator, xbox controller emulator….

      I finally found a solution that work like a charm…. compiling various answers on the net about this problem.

      I used the file \dinput8.dll\ found in the \x360ce vibmod 3.1.4.1\ zip file to hide gamepad from the game (put it in the game directory).

      Then, I installed \xpadder 5.3\ or greater (run as administrator and compatibility for vista if you have win 7 x64 like me)

      Launch NFS to check if it works (only keyboard choice in the game settings). Note the different key strokes and remap xpadder according to them

      That way only I can use my gamepads and it work perfectly even with dualpad digital or analogique sticks…. there is no confusion anymore between gamepad and keyboard boutons as the gamepad is hidden from the game thanks to dinput8.dll

      cordially ….. Julien

    • LordRaziel

      I finally found the solution to the Xbox 360 controller problem. I have connected my Wiimote to the pc before, and it shows up in the Devices and Printers panel (Start>Devices and Printers) under HID-compliant game controller. Right click on the icon and select Game Controller Settings, and you will see both Bluotooth HID Port and Xbox 360 Controller provided that you’ve connected your xbox 360 controller (mine is wireless so after I press the X button it showed up in the list). Select one of the controller and click Advanced and you’ll be given a list to select your preferred device. Now I’ve done this but it doesn’t work so we’ll skip it. Close the windows and go back to the Devices and Printers control panel. Right click on the HID-compliant game controller and select Properties. Click on the Hardware tab at the top and select HID-compliant game controller, then click on Properties. On the popup window, click on the Driver tab on top, then click on the Disable button. Select Yes when the popup shows up. After this plug in or connect your Xbox 360 controller then launch the game. If you go to the controller setting and see your xbox 360 controller detected as a gamepad, then you’re all good! Don’t forget to re-enable the HID device when you want to use your Wiimote again. Hope it helps!

    • NFSucks

      Absolutely thee worst multi-player experience ever in the history of PS3, seriously. I have try to join 10 matches before I find 1 that doesn’t give me “lost connection” bullsh*t. Even then when I do join I always start the match in some horrible scenario, either I start at 0mph and everyone is half a sprint in front of me or I’m going 100mph, in 8th place and I’m 30 seconds away from the nearest person.

      I bought Hot Pursuit and that was abandoned by EA/Criterion after a month, The same will happen to The Run. I’m not purchasing another NFS game, ever.

    • Peter Byrne

      The game keeps crashing when try to set up a play group & even if u do get a group going & takes ages to load a race or doesn’t load at all, even quitting a lobby the game hangs… also if u do manage to get a race going with a group it sometimes doesn’t register the completed group objectives & u have to start all over again… this is probably the worst online game that I’ve played on the PS3…

    • ffrr

      I got to stage 8 on the hard setting and on the last section of the race the game kept freezing up my PS3! Very annoying. I had to start the game again. I did so on normal, only to find the game play incredibly EASY! I got to stage four in under an hour of game play, whereas on hard it took me around 2 days. I dread to think how stupid this game is on ‘very easy’.

      Online crashed for me both times I tried it, losing me points for races I did win… I haven’t been back online yet, but will need to do so to get the unlocks to time trial levels.

      If everything was fixed in the game, BEFORE, it got released I would give it a solid 7/10… at the moment its getting closer to 5/10 and giving me bad memories of NFS Shift (that game had more bugs than a dead dog).

    • waynek

      Great article! CAN you please SHOW me to config my PS3 controller properly? I have some issues: i use my keyboard & Control to navigate and run the game.

      4# Need For Speed The Run Steering Wheel Support /

      thanks

    • Sugarjubs

      the patch doesn’t help with some of the problems on the PS3…really need to fix this guys…

    • NFSFAN

      The single player (Story mode) In my opinion was amazing… the multiplayer at least for me on Ps3 is total garbage if i could get a refund i would, but then again this is to be expected from EA since they make sure to meet the bare minimum requirement for a release.