Modern Warfare 3 Crashes, Errors, Freezes, FPS, Elite, Lag, Connection, and Fixes

By   /   4 years ago

The billion-dollar franchise returns for another commercially successful year. Modern Warfare 3 may not have scored all the good reviews but it still managed to sell 6 million copies to date and it’s just the launch day.

If you bought the game and are experiencing any technical difficulties in running Modern Warfare 3 smooth on your console or PC, refer to our troubleshooting guide for the workarounds.

1# Cod Elite Down – Can’t Log In
Call of Duty Elite is under maintenance for load-balancing. If you can’t log-in, give it a day or two and it will get online.

2# Call of Duty Elite – Bugs and Crashes
If you experience anything like this, don’t worry, it will be fixed soon! says developer.

3# Invalid GamerTag – Can’t Redeem Double XP Code
When you try to redeem your double XP code, it gives Invalid Gamer Tag error.

4# Can’t Connect To Online Games – Call of Duty Elite
Check the status of the service. If you are on PC, make sure you aren’t behind any firewall or security program – to counter that, you can add modern warfare 3 executable to your firewall exceptions list. Port forward 3074 (UDP and TCP).
Make sure you have port forwarded UDP: 27000-27015, 27015-27030 and TCP: 27014-27050 that are required for Steam Connection.

5# Playstation 3 and Xbox 360 – Can’t Connect To Online Games
Check the status of the service. Disable firewall/security program and re-run the game. Port forward 81, 3074, 3075, 3478, 3479 (UDP) and ports 80, 443, 3074, 5223 (TCP) for Playstation 3. Port forwarded UDP: 3658 for smooth communication. Put your PS3 into DMZ of your router.

If you still can’t connect, disconnect your router and try again. You may get the error “The game session is no longer available.” Enabling UPnP, forwarding port 3074, or placing your Xbox 360/PS3 in your router’s DMZ to resolve this issue. If it’s PS3, try deleting PS3 browser cache and browser’s cookies.

6# Prestige Token Not Showing
Primarily a server issue, will be fixed soon! If you still don’t see your prestige token, contact Activision.

7# Can’t Connect To Servers
If you can’t connect to Modern Warfare 3 servers, you can try the following workarounds:

  • Check Call of Duty Elite status.
  • Restart your console and try again.
  • Disable any firewall and security programs.

Forward the ports below:

Xbox 360

  • TCP: 80,53,3074,
  • UDP: 88,53,3074

Playstation 3

  • TCP: 80, 443, 5223, 3074
  • UDP: 3074,3478,3479


  • TCP: 27014-27050, 3074
  • UDP: 27000-27015, 27015-27030,3074

8# Can’t Link Your Gamer Tag or PSN ID ?
You can try clearing your browser cookies and cache. Or you can use a different browser to log into Call of Duty Elite.

How To Link or Unlink Your Accounts

  • To unlink your current console account you need to go to the login bar at the top of the page and click on your gamertag. Once you are in your profile page go down to the “Consoles” section.

You can unlink your console account by clicking the Tick sign next to the console account you wish to unlink and it will be unlinked from your Call of Duty profile. At this point you can link a different console account to your profile by clicking the + sign next to the Xbox Live account.

9# Your Account Information could not be verified
Clean your browser cache to fix this error.

10# Wrong Xbox Live Gamertag Linked
It may because you are logged into a different live account in your browser in the background of your browser. Clear the cookies before linking your gamertag to resolve this issue.

11# How To Link Facebook account to Call of Duty Elite?

  • Log in to your Call of Duty ELITE account.
  • Left click on your gamertag on the bar at the top right.
  • Select “Profile”.
  • Left click on the Plus sign next to “Link your Facebook Account”.
  • Allow Facebook access to your ELITE account.

12# Stats Don’t Update
Possible a browser glitch, will be fixed if you clear the cache of your browser and log-in again.

13# How To Link Call of Duty Elite to Youtube
To link your YouTube account to the Call of Duty ELITE service, navigate to the Career page and click on the Vault anchor link on the right. There, you should see a “Link with YouTube” button. Clicking this will redirect you to YouTube and ask you to sign in.

Now, all you have to do is click “Allow Access”, and you’ll be taken back to the Call of Duty ELITE site. Now, every time you upload a video from in-game, your videos will be displayed shortly afterwards in your “Vault” section on the website.

14# Rank Reset
If your stats are reset, Modern Warfare 3 will restore them using the previously stored backup. You may lose all the progress you made in your last play-through the game.

15# Crash and Freeze During Install
If you experience any crash or freeze when installing Modern Warfare 3, follow the workarounds below to resolve these errors:
Set your desktop to a resolution of 1024×768, 32 bit True Color.

For Windows XP

  • Right-click on your desktop and select Properties.
  • Click the Settings tab.
  • Set your screen area to 1024×768.
  • Set the colors to Highest (32 bit).
  • Click Apply and OK.

For Windows Vista\Windows 7

  • Right-click on your desktop and select Personalize.
  • Click on Display Settings
  • Set the resolution slider to 1024X768
  • Set the colors to Highest (32 bit).
  • Click Apply and OK.

Alternatively, close down all the applications before you attempt to install Modern Warfare 3.

16# Modern Warfare 3 Crashes and Freezes When Launched
Update your graphics card drivers – ATI and Nvidia. You can also try the workarounds above to resolve these crashes and stuttering issues.

17# When I launch the game I get the error “This game is currently unavailable”.
Logout of the Steam and log back in to resolve this error.

18# Modern Warfare 3 Crashes and Freezes When Playing
Apart from the workarounds above and general troubleshooting, you can turn hardware acceleration for your sound card to basic to fix the random crashes and sudden freezes.

  • Click the Start button > Settings > Control Panel.
  • Double-click on the Multimedia icon.
  • Select the Audio tab.
  • Click on the Advanced Properties button in the Playback section.
  • Click on the Performance tab.
  • Reduce the Hardware acceleration to Basic, the 2nd notch from the left.
  • Click Apply and then OK 2 times. Run the game now. Don’t forget to turn the acceleration back up to restore the high-end features for your sound card when using other applications.

Windows XP

  • Click the Start button > Settings > Control Panel.
  • Double-click the Sounds and Audio Devices icon.
  • Click the Volume tab.
  • Under Speaker settings, click the Advanced button.
  • Click the Performance tab.
  • Reduce the Hardware acceleration to Basic, the 2nd notch from the left.
  • Click Apply and then OK 2 times. Run the game now. Don’t forget to turn the acceleration back up to restore the high-end features for your sound card when using other applications.

19# Where is 3D Support ?
In Battlefield 3.

20# Lost connection to Host
Mostly this error occurs when server times out.

21# How To Open Your Nat To Solve No Sync In Co-op
Your router address should be something like this just copy and paste into your browser then find where your router stores your NAT/PAT settings they are usually in the advanced section of the http interface.

TCP: 3074
TCP: From 27014 to 27050

UDP: 3074
UDP: From 27000 to 27030

Add a new rule, then in the pull down menu you should have something like “create new rule” then just add the numbers in external and internal ports, then the protocol TCP or UDP, then to what computer on your network should use them, reboot your computer and the router and your MW3 should be Nat Open after that. Thanks chuba2 for explaining it in detail.

22# Modern Warfare 3 Low Textures Graphics Fix
If you are experiencing low textures quality when playing Modern Warfare 3, use Native Image Quality in advanced graphics options and you will see textures quality improved over whatever settings you were using before. There are five settings here – Low, Medium, High, Extra and finally Native. Remember to switch to Native quality for good graphics – Modern Warfare 2 quality. It’s sad that I have to say this ^

23# Modern Warfare 3 FOV Fix
If you don’t like the default FOV setting in Modern Warfare 3, use the Widescreen Fixer to change the FOV and choose correction monitor resolution.

24# Mouse Sensitivity Changes Temporarily
If your mouse sensitivity changes temporarily when playing Modern Warfare 3, close all the applications running in the background to fix the issue.

25# Can’t Find Server Browser or Dedicated Server Option
Sadly, you have to enable these under Dedicated Server Options first before they become visible.

26# How To Join a Dedicated Server

  1. Enable the server browser in the options menu. Options > Dedicated Server.
  2. When you enable that option, you will have servers available in the multiplayer menu.
  3. Select Servers and find the one with low ping.
  4. Hit Connect to join your favorite server.

27# Crash To Desktop
Often occurs due to any missing file – in this case, it has been found that Verifying the game cache in Steam fixes the problem.

28# DirectX Has Encountered Unrecoverable Error
Same old, same old. You can try Modern Warfare 2 fix for this issue. It will work since both games have been developed using the same engine.

Go to ‘Control Panel’ > Display > Screen Resolution > Select Advanced Properties > Click on the Troubleshooting Tab (It may not be clickable. In that case, update your Video Card Drivers and DirectX) > Get Hardware Acceleration Bar to ‘None’ and finally, Untick ‘Enable Write Combining’.

Note. You can follow the detailed step by step instructions here.

29# Modern Warfare 3 Lag Fix
Set your graphics image quality to Native and all the lag problems will become history.

30# Modern Warfare 3 FPS Fix
If you can’t get the max/stable frame rate in Modern Warfare 3, make sure you have Vertical Sync set to off.

31# IW5MP.exe has Stopped Working
Connect the DAMN! microphone. It’s an old Call of Duty 4 error still creeping the modern warfare games. You can also try turning Anti Aliasing and setting the graphics to low but the first workaround would most probably fix your issue.

32# Unable To Connect To Host
See our NAT Guide and Portforwarding tips above to resolve your connection issues.

We will add more of the general issues experienced by the players with workarounds to fix these issues. Meanwhile, if you face any other issue, let us know in comments below!

Zawad is the lead editor of SegmentNext. He primarily manages what gets published on the site. He is a finance student and PC games enthusiast.
  • Ryan

    Guys please help me i never get to play survival mode on MW3 it always says iw5sp.exe has stopped working please help! :(

  • Shaun

    #21 – I followed this but my NAT only changed from strict to Moderate. Any more help?

  • mick

    i exadentaly set my resolution to high for m screen monitor i can hear the game but not see how do i edit this back?

  • nick

    when ever i get on I cant select stuff in the pregame lobby i cant even open up the menu were u can access messages its very frustrating and theres nothing on the enternet telling me the solution am i the only one with the problem!?!? its frustrating i can still play the game when a match is actually started i can move around but not in the pregame lobby if i dnt get a solution soon im thinking about just not even playin the game. if any solution message me on ps3(yonickster) or email me

  • daniel

    why when I go to connect to the server to write me unnable connect to host ? I knew someone would advice?

  • daniel

    výslovnost překladu why when I go to connect to the server to write me unnable connect to host ? I knew someone would poardit ?

  • jordon

    When i was on mw3 multiplayer opions i logined into facebook, i got the password wrong and went to try again! Now everytime i go to log in. It wont let me all it says is \Login Failed, Try-again. Plz someone HELP!!!!!!

    • Ali Asif

      If you are unable to login then you should contact support. You may get a password reset..

  • Tina Codner

    I am not able to use my headphones when playing COD MW3, the headphones work fine for game sounds but not chat also the mic works fine. It works fine with all other games.

  • Thijs

    First I had no problems playing mw3 online. Yesterday, I started mw3 on my ps3 to play online. When I click on Play Online I get the ´unable to connect with the server´ error. I tried all of the steps but nothing works :(. I searched for many other sites but no one nows what to do… Can someone help me? Please

  • Roy

    Hello im having a problem with my PC copy of MW3 multiplayer. It had been working perfectly in the past 2 months but 2 days ago when i tried to play it, my MW3 crashed when launching and this error message popped up: ‘Couldn’t load image ‘weapon_camo_menu_choco” Please help :(

  • Zack

    #28 it doesn’t say preference anywhere on my desktop someone help me please much appreciated.

    • Zawad Iftikhar

      Go to ‘Control Panel’ > Display > Screen Resolution > Select Advanced Properties > Click on the Troubleshooting Tab (It may not be clickable. In that case, update your Video Card Drivers and DirectX) > Get Hardware Acceleration Bar to ‘None’ and finally, Untick ‘Enable Write Combining’.

      • Zack

        Thanks man much appreciated 😛

  • joe

    i can get into a game, but then after the i finish playing the second match, the third match i get stuck on either “setting up game” or “waiting for players” and then “connection lost”. once that happens i try to re-enter and the “connecting to online” shows up and takes 5+ minutes, every now and then the “can’t connect to steam” shows up. i have no idea whats going on. NAT is open. pc definitly can run the game, verified twice. i have to exit steam, then re-enter to get in a game, every 2 matches. whats weird is i keep getting into “lockdown” while other maps i basically stall at the “setting up game” or “waiting for players” and then time out or disconnect. please help. i really dont know what to do.

    • Surpize im Back!

      yeepit happens to me too :c

  • KytoZ

    iai gente, cara estou com um problema no meu COD MW3 ou no PS3…
    é o seguinte moro em uma casa com uma conexao wifi e nela agente tem 2 consoles ps3 ate ai tudo bem…porem quando agente tenta montar uma “party” e tenta conectar em um certo modo de jogo em um dos consoles aparece algum erro “NAT” e me manda a um site aonde pede pra eu mexer no meu modem algo assim nessa parte so meio leigo..enfim algem esta com o msm erro ou sabe como consertalo? lembrando que quando da esse erro agente cada um em um ps3 nao consegue entra em tela nenhuma soh fora da party…
    vlw galera

  • tyler

    Hey, I have a problem with my settings. I can not change my Texture Quality setting to low. When I set it and back out it just goes back to normal. I can change it to higher settings. I bought the game via Steam. I found a forum on Steam where people had a similar issue:

    Still no solutions on it. Is there anyway I can fix this issue or give additional details to help get it fixed. I didn’t have this problem before the last patch.

  • Zuraij

    “Iw5sp.exe has stopped working” cn u giv me da solution fr this error? Pls

  • Matt

    Almost everytime I open mw3 (PC) I have to update and it downloads 1772MB. Everytime!

  • Honda

    #33 PS3 Issue
    hitmarkers click/sound not available when hurting a person

    #34 voice chat sound issues and noise

    #35 lag and failing to registering bullets -host advantage-

  • Art Vandelay

    Friend lives in central florida, keeps complaining of lag and dashboarding out on xbox 360. We usually make fun of him but now that he’s mentioning the issues he’s seeing just connecting to games I believe he has issues and it’s not lack of skill (he’s a good COD player). He says he never gets in games when it is looking at < 50ms ping. Always takes a while and gets up to < 150ms ping before he's able to join a game. Strange thing is he's got a fast connection, speed test shows download speeds of 40Mps. He's hard wired from his router and even tried coming straight out of the modem but says no matter what he does, always takes a while to join games and so far the game has been unplayable and frustrating with not getting hit markers consistently. If he looks at bandwidth in xbox he's at what the max says which I believe 10,000kps. On the flip side, I live in ATL, have an ok connection (20Mps), I use wireless and my bandwidth in xbox shows only about 2,000kps most of the time. Yet, I have never seen it get me in a game other than those at < 50mps ping. I alwasy quickly join those games. What can he do to troubleshoot? I think you can rule any router/firewall settings out as he's tried coming straight out of the modem. Could it simply be his location and even though he's got good speeds, he's not pinging anything at < 50. This is baffling to me, doesn't make much sense. Play one game with him and listen to the complaining the entire time and you'll want to get this fixed for him as well. Yeah c'mon, any help is greatly appreciated.

    • tony

      he got a problem with data packet loss on his isp


    Send all and any responses to my xbox name


    I need help I redeemed my pre order pack double xp on my iPod I was about to type in my proper code from http://www.2xpmw3.Com to redeem on xbox then my iPod went flat and I couldn’t get on to it again I tried redeeming it again but it said the second time that my code and username were invalid HELP

  • Trevor Mozingo

    While loading multiplayer on certain maps, especially interchange. It will load till it reaches the end of the bar then you will hear a ding, and the game will freeze. I have reinstalled the game and everything. I dont know what the problem is, how do you fix this?

  • McS

    how do I fix the directx problem on windows 7 ultimate 32-bit???

  • John Goove

    I just got off the phone with customer service and they dont kno shit, they kno about this issue but they can do nothing to fix it…GARBO

    • Zawad Iftikhar

      I read it at the support forums that the issue should be fixed automatically in 24 hours but that doesn’t seem to be the case.

  • Danny

    They still are not restored, on what number can i call them ?

    ps. Im from the netherlands

    • Zawad Iftikhar
    • John Goove

      Yea i cant beleive this ive been on customer service this for like 2 hours now…Not getting threw this is horrible

      • Danny

        Thanx Zawad Iftikhar i posted a question but i realy hope that they can fixed this for me, 6 hours of playing is a long time :(

  • John Goove

    Yea same shit happend to me and my buddy… In the leaderboards it says im my rank of 38. (wich is correct) but when im in the lobby it says im a 27. I lost everything and am back to 9 min left of my double xp. it says ive only been playing for 2 hours, i had 5 played.then on the main menu screen it shows that i am 48% complete with 9 hours…They really need to fix this crap any buddy hear whats going on with this.

  • lawrence

    Same here level 64 and was reset to 57 lost my stats and wepons upgrades this is BS they better fix this and restore my rank!

  • chris

    For the ps3 mw3 will freeze, make the ps3 make weird noises, and it wont even show up sometimes on the homescreen.

    What can i do?

    • Henrique

      Im having the same problem…I need too much an answer for that bug.

  • nathan

    my level was 36 and its gone back to 18 and my stats are the same as they were then
    will iw restore my level and when ?

    • Danny

      I had the same on my xbox 360 my multiplayer progress was reset from Level 68 to 55 and i also lost everything i urnt between those levels :S Lost 6 hour of player OMFG :S

      I didn’t do anything but switching to my tv and back :S

      Very Very sad :(

      • Glenn

        Happened to me as well today, lost 6 HOURS of game play! Unbelievably annoying.
        Is there any way I can try to stop it from happening, or is it just unfortunate?
        Also, is there any chance my progress may be restored?

        • Zawad Iftikhar

          Your stats should restore in 24 hours and if they don’t, contact Support because they will most probably have a back up saved.

  • Mewik

    everytime i open mw3 (pc) it works for a few seconds then steam disconnects. It will not reconnect until I exit mw3, sometimes it reconnects, other times when I exit my network connection is off and wont come back on until I unplug the network cable and plug it back in. I have tried rebooting the router but it does not reconnect by itself and I must still unplug the cable. So I dont think its related to the router.

    Im a bit lost, when I first installed and booted I played for about an hour with no issues, then when I tried to play mw3 a bit later I encountered all these problems.

    any ideas?? lol

  • Tim

    For Elite it says this Error – Can not connect to ELITE service. wont even let me view anything just boots me back to the start page of ELITE inside xbox.

    • Zawad Iftikhar

      Change your browser and try again.

  • Lizance

    im having trouble verifying my facbook ACCOUNT IT SAYS IM ONLY 80 PERCENT complete whats up with that?

  • Dam

    I cant login to the game at all I get message “search for server” for like 3-4 mins then it says “can’t connect please go to to see status of the server ?
    I never get problems logging into games or playing online games ever !

    • Zawad Iftikhar

      Check your firewall settings…. or any security programs that may conflict with network connection.

      • jordy

        where can you find the firewall? on your console or what?