Microsoft brought Age of Empires back from its grave with the launch of Age of Empires Online, a history based free to play realtime strategy game. It features standard Age of Empires gameplay in addition to persistent city that functions when the player is offline, coop multiplayer quests, and trading. Age of Empires Online blends real-time strategy with Massively Multiplayer Online gameplay and introduces several new features like crafting items and earned materials that can be used to strengthen your civilization. You can also buy premium content in the form of booster packs, Civilization packs, special items and blue prints.
Our only concern – it’s a Games For Windows Live title. That makes bugs, errors, and connection issues undying fate of this MMO and that is exactly what happened when the game launched on August 16. But worry not, Gas Powered Games technical staff has been providing good support on forums and if that wasn’t enough, we have this troubleshooting guide just for you.
Note. Before you proceed, delete all the beta related files/folders if you were part of the game’s beta. Most of the issues are caused by the beta files’ conflicts. Age of Empires Online requires that your OS is updated. Certain issues will arise otherwise.
1# How to Find Your Live Access Code
When you launch the game, you will be prompted to input your Live Access Code. If you don’t have it already, follow the steps below to get it.
- Open the Games For Windows Client
- Click the Downloads tab
- Click the icon for Age of Empires Online
- Click View Keys
- You will see a numerical code under LIVE access code. Enter this code when prompted in-game.
Alternatively you can refer to this Microsoft Support Page, Which uses images to demonstrate each step.
2# Failed to Download Age of Empires Online
If your download fails, you can follow the steps below to resolve the issue.
- Uninstall Age of Empires Online from within the Games for Windows – LIVE client.
- Uninstall the Games for Windows – LIVE client.
- Reinstall the Games for Windows – LIVE client.
- Reinstall Age of Empires Online from within the Games for Windows – LIVE client.
3# .Net Framework and Random Map: Scenarioloader Caused An Unhandled Exception
Age of Empires Online requires updated .Net Framework to work properly. If you don’t have latest version installed, it may cause conflicts in the game. The Random Map Error is just one of those conflict caused by the latest version of .Net Framework.
To run Age of Empires Online properly, you need to install .Net Framework 3.5 installed since the game engine doesn’t recognizes .Net Framework 4.0 or higher at the moment. If you have .Net Framework 4.0 installed, you will have to remove it and go back to 2.0 and update to 3.5.
4# Can’t Purchase From In-Game Store ?
If you reside in Brazil, Chile, Columbia, Czech Republic, Greece, Hong Kong, Hungary, or South Africa, you may not be able to purchase civilizations, booster packs, vanity items, or bundles through the Age of Empires Online store found in the game. Developers are looking into this issue and suggest that you buy these items via Games For Windows – Live Client. Go to Marketplace Tab to buy these items.
5# XINPUT1_3.dll is Missing
Re-install/Update your graphics card drivers and your DirectX.
6# Egyptian Premium Pack Not Working
If you bought the premium pack and can’t run it, make sure that you log out/in of “Games for Windows Live” and the game. Log back in and it should work fine. Make sure you complete at least one quest with your Civilization – It is mandatory for your premium content to work.
7# Spartan.exe File Corrupted
Try to run the Spartan.exe as administrator.
8# Can’t Play Coop in Age of Empires Online
There are four mandatory things you need to check before you will be able to play coop with your friends without any connection issues.
- Open your ports for Xbox Live – Instructions.
- Set Your Router to Open Nat.
- Make sure your router is compatible with Xbox Live/Games For Windows Live Service.
- Make sure to add Games For Windows Live Client to your Firewall Exceptions List.
9# Age of Empires Online Black Screen Crashes – Overheating Issue Fix
You may experience random crashes after sometime into the game. The fact that they are pretty random confirms the overheating issue. The reason behind is that the game overuses the resources available because it currently doesn’t have framerate cap. You can delay the occurrences of these crashes for now by forcing V-sync. Turn off shader and shadow quality.
10# Can’t See Your Capital City ?
If you just created the Capital City and this problem occurred. Log out of the game, delete, and recreate your capital city. That should hopefully fix this issue for you.
11# Got Banned ?
Wait three days and it will be lifted.
12# Direct3D Failed To Install
Direct3D is part of the OS. If it’s corrupted, try to install the latest update of your OS – Service Pack or try to update your DirectX Installation.
13# Can’t Authorize Game – It asks To Download Again
Remove your copy of the game and re-download using the launcher.
14# Error 8008013D When I push “Play”
Update your Windows OS. Install the latest updates and try again.
15# Error LF004 with Servers Up
This error only occurs when your local servers have gone down. The longest expected delay is 1 hour so I would suggest try again after an hour.
16# How to Fix Corrupted Spartan Catalog
You need to run the executables that can be found below as administrator. The error occurs because the file doesn’t have permissions to write.
C:\Program Files (x86)\Microsoft Games\Age of Empires Online\AOEOnline
C:\Program Files (x86)\Microsoft Games\Age of Empires Online\Spartan
17# Live Service May Be Unavailable – Can’t Log in To Games For Windows Live
Run CMD; Start>All Programs>Accessories>Command Prompt, right click to run as administrator. Now, type this command;
netsh interface ipv4 set subinterface “Local Area Connection” mtu=1500 store=persistent
netsh interface ipv4 set subinterface “Wireless Network Connection” mtu=1500 store=persistent
1500 is default setting for Games For Windows Live – Any lower and it won’t work. Once you have done that, make sure your ports aren’t blocked and firewall is not coming your way. Add game and client to firewall exceptions list and disable UPnP in your router or modem. Restart your router and try again.
18# How To Install Age of Empires Online – Installation Failed
Try this Video Tutorial.
19# PC Restarts After Playing Age of Empires Online
Lower the graphics settings to resolve this issue. Go to options, graphics options and for Anti-Alias Quality turn off. Shador Quality on Low. Shadow Quality Off. Water reflection, smooth fog of war and UI Blur effects, Uncheck them all.
19# An instance of the game is already running
Run the game as administrator.
20# UI Not appearing
Update your graphics card drivers, Windows, and DirectX.
21# How to Fix Try Again Later Bug When Purchasing
Go to the in game store, purchase Xbox points, then purchase from in game store.
22# Missing Files Fix – granny2.dll
After you have installed the game. Launch AOEO from the /Program Files (x86)/Microsoft Games/Age of Empires Online/AOEOnline.exe. Once that is opened, go to the top where it says Options and click on Full Scan. It will scan to see if all files have been installed properly and download any missing file.
23# Getting an Error Upon Log in ?
Uninstall the download, Redownload from Windows live client. You can reach it here – Start Menu > Games > Games for windows marketplace >GFWLClient.exe.
If you face any other issue, let us know in comments and we will try our best to help you out.