Kinect Troubleshooting Guide – Errors, Setup, Sensor, Speech, Space

By   /   Nov 7, 2010

Microsoft Kinect has just out Wii’ed the Wii following the worldwide sold out of its motion control system. When millions of people are using anything, few issues are bound to arise. For the very purpose, we have this Kinect for Xbox 360 Troubleshooting Guide.

You can go through the basics on how to setup your Kinect and how to troubleshoot it when you come across any problem, with information provided in this guide.

I have tried to list every common issue, or problem faced by people so that you can find relative information to resolve your problem. In any case, if your problem isn’t listed below, you can write in comments and I will try to help you out or you can refer to the source.

How to Setup and Troubleshoot Your Space
What should be your ideal place space for Kinect ? this should be your basic question before playing around with Kinect. Or You’ll end up like these.

Your play space should be clean, no debris, or any objects that can spoil the gameplay. Your place space should provide you firm footing, like avoid hardwood floor. As with Kinect, you will be moving around a lot, so better play safe.

All your light sources should be in front of you, not the back. Like they should be behind the Kinect, in front of you. Make sure Kinect Sensor has clear line of sight.

Too much noise can conflict with voice commands that Kinect Recognize so avoid noisy background.

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Kinect Sensor Placement and Setup
Kinect Sensor placement is most important aspect in making your Kinect for Xbox 360 work properly. You can read below how you should place your Kinect Sensor.

  • Between 2 feet (0.6m) and 6 feet (1.8m) off the floor.
  • Directly above or below the middle of your TV.
  • On the edge of a sturdy surface, so the sensor can see the floor when it tilts down
  • With enough room to allow the sensor to tilt up and down.
  • Make sure you setup your sensor at least 1 foot from any speakers or other sound sources, such as fans or video game consoles.
  • No glass or other objects between Kinect and you.
  • Make sure the cable can reach your Xbox 360 console.

You can run Kinect Tuner, to fine tune your audio calibration to make sure Kinect detects your voice command fine.

Your ideal play space is between; 6’ (1.8m) and 10’ (3m) from the sensor with the width of the play space being roughly the same as the distance you are from Kinect.

Kinect Speech Recognition and Chat
Speech recognition in Kinect allows you to browse/control some Kinect features, with your voice commands. You can enable or disable this feature at any time under System Settings -> Kinect Settings -> Speech Recognition.

If you get into any trouble setting up this feature, you can always text or configure it using Kinect Tuner. You will be all fine, if you keep in mind, the points below.

  • Background noise can conflict with Kinect Voice command functionality so make sure they is not much background noise around your place space.
  • Kinect Sensor should be able to identify and differentiate the sounds coming from your speaker and those coming from you.
  • Make sure your Kinect Sensor knows how different sounds will be hitting Kinect Sensor’s different microphones.

Among other things:

  • Keep the sensor away from Speakers.
  • Use clear voice.

Kinect Troubleshooting Guide

1# Kinect says – Too close to the Sensor.
You are too close too Kinect Sensor buddy, and if you don’t have any other choice, try placing the sensor up high, around 6 feet.

2# Kinect – Kinect Not Tracking You ?
Run the Kinect Tuner, and troubleshooting your Kinect Sensor and Body Tracking with help of this detailed Walkthrough.

3# Kinect ID and New Play Space
If you change your play space for Kinect, you may get wrong Kinect ID message. It is just that Kinect recognizes you in your place space with all the effects of environment on you, and when you change the environment, it may not recognize you. This will also test whether you and your new play space work well with Kinect. Re-configure your body tracking for this purpose via link above.

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4# New Play Space – Your Avatar Arm Stopped Working
Make sure you or Kinect Sensor is not exposed to direct sunlight. Sun is a huge source of infra red rays which are used by Microsoft Kinect to detect body tracking, closing the shades would resolve this issue.

5# Kinect Sensor Doesn’t see you ?
Make sure you are in the maximum range of Microsoft Kinect, which is 12’ (4m), also always test your play space using Kinect Tuner.

6# Kinect Sensor Light Stays On All the Time
You should be worry about the light being constantly. You can enjoy the Kinect Features when playing with controller based games this way, like voice command and party chat without headphones. Though, it will warm up a bit, that’s all. If you do however want to turn it off you can go to system settings then Sensor and choose off.

7# Kinect not level error
Replace your Kinect. This error indicates an issue with the sensor’s internal workings. via Mister Blint – Xbox Support

8# Kinect powers off randomly, Audio calibration stuck on Step 3
If your Kinect powers off randomly then you should replace your Kinect from wherever you bought it. Though, audio calibration is a known issue, you can retry till it eventually works out.

9# Noise from tilt motor
It can be several reasons for this behavior. It is recommended that you get your Kinect replaced, and Yeah! don’t manually try to fix the sensor.

10# Microsoft Kinect Status Error Code
If the light on your Kinect sensor will not turn on, it might be because it’s not connected properly. You might also receive one of the following errors:

  1. Sensor disconnected (C000009D)
  2. This game requires a Kinect Sensor (C000009D)
  3. The Kinect sensor isn’t connected(C000009D)
  4. Kinect is turned off (8000000F)
  5. The Kinect Sensor was unplugged (C000020C)

You can fix these by following the simple steps below.

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Xbox 360 S console
1. Turn off the console.
Important. Remove the Power/USB adapter cable if your Kinect sensor came with one.
2. Plug the sensor cable into the AUX port on the back of the console.
3. Turn on the console.

Original Xbox 360 console
1. Turn off the console.
2. Make sure the power cord is plugged into a working electrical outlet.
3. Make sure the USB connector is plugged into the back of the console.
4. The light located near the middle of the cable should be green.
Green light on the cable
No green light? Try plugging the cable into another outlet to make sure the cable is working properly. If you need to replace the cable, contact Xbox Support.
5. Turn on the console.

If you tried the steps above but are still having a problem, try this:

  • On your Xbox 360 console, go to My Xbox, and then select System Settings.
  • Select Kinect Settings.
  • Select Kinect Sensor, and then select On.

If that did not fix the problem, the sensor might need to be repaired. To start the online repair process, go to

You can also read these helpful guides about anything and everything related Microsoft Kinect for Xbox 360.
Xbox 360 Kinect – Speech Recognition
Xbox 360 Kinect – Kinect Tuner Walkthrough
Xbox 360 Kinect – Lighting
Microsoft Kinect Sensor Placement
How to Calibrate Kinect Sensor
How to Clean – Kinect Sensor Lens

You can add your own tips, and share your experiences of Microsoft Kinect for Xbox 360 with us.

Source. Xbox Support, Forums, @XboxSupport