Like many other games, Civilization V has also got some issues which are needed to be sorted out. There are some bugs, errors and compatibility issues regarding the game. You can refer to the guide below for a list of these problems with the possible solutions.
First things first. You should make sure that your system is meeting the minimum requirements for the game.
Here are the minimum and recommended requirements for the game proposed by the developers:
- Minimum RequirementsCPU: Intel Core2 Duo @ 1.8GHz / AMD Athlon X2 64 @ 2.0GHz
Video Card: nVidia GeForce 7900GS / ATi HD2600 XT / Intel Core i3 integrated graphics
DirectX: DirectX 9.0c
- Recommended Requirements
CPU: Quad-core processor @ 1.8GHz
Video Card: nVidia GeForce 9800 / ATi 4800
DirectX: DirectX 11
So don’t think that being a strategy based game, it can run on laptops integrated chips. Only core i3 and i5 integrated graphic cards are supported by the game.
Civilization V Troubleshooting Guide
1# Civilization V Crashes and Poor Performance on ATI Cards
It is highly recommended that you have the latest Catalyst drivers for your card. Download and install the latest v1.52 patch if you are having initialization issues with your ATI Graphics Card.
2# Crashes and Bad Performance on nVidia Cards
Updating your display drivers will help the cause.
3# Civilization V “Out of Memory” Error Fix
This is due to deficiency of your Video memory. So reducing the graphics to lower settings may help the cause. If it does not solve your problem then find this value in the config(ini) file, “HideOutOfVRamWarning” and set HideOutOfVRamWarning = 1 using notepad. This should remove the warning message.
4# Civilization V Error Code: -5009 : 0x8000ffff
There are 2 solutions for this one:
Clean out the temp folder. If you are not sure that what is the exact location of this folder then open command prompt and type “set temp” to see the path then go to that folder and delete all the files/folders within it.
Fix Corrupt Install Shield files. Go to
C:\Program Files\Common Files\InstallShield\Professional\RunTime
and delete or rename IsProBE.tlb then re-run the installer.
5# Civilization V Crashes on Startup, Skip Intro Movie
If your game keeps on crashing at the initial stages of the game like the start up screen or the first loading screen, you may want to try following workarounds.
1. Go to
“My Documents\My Games\Sid Meiers Civilization 5\”
and open usersettings.ini in Notepad. About 15 lines down you will find “SkipIntroVideo = 0″. Make this value 1. This will skip the intro video and you will be directly enter to the game menu. Again, make sure that you have the latest drivers and you reboot the PC after driver install and editing the ini file.
2. Navigate to
Steam/SteamApps/common/Sid Meier’s Civilization V/DirectX
and run Dxsetup.exe. if you are using Dx10/11, try running the game using DirectX 9 also upgrade your DirectX drivers.
6# Civilization V Crashes on Large Maps
It is most probably due to the fact that you have LOW memory (RAM). You can avoid crashes by terminating other process that might be consuming your memory.
7# Civilization V Black Screen Out of Range Error
Right click on ‘Civilization V’ in Steam -> Properties -> Set launch options. Add “-w 1024 -h 768 -refresh 60″. Run the game, and change video settings in game options to this resolution and refresh rate.
It happens because your monitor doesn’t support default resolution. Remove this command line after you have changed the video settings.
8# Unable to Load .dll file
Verifty the integrity of the files.
9# Executed Civilization V executable, and nothing happened ?
Try running the game as admin, or in Windows XP SP2 compatibility.
10# Civilization V Failed to Launch
If you have tried launching the game after installation and nothing happens, any error occurs, you can try these workarounds to fix the launch issues of the game
1. Restart Steam.
2. Restart Computer.
3. Go the folder and launch the application directly.
4. Validate integrity of game cache.
If that Doesn’t work, try this.
Go the folder in your steam index/common/civilization v
delete the Type. file “srcds_run” and then re-validate the integrity of game cache.